Amazon Advertising Account Executive with a focus supporting 3p sellers and brands growth on Amazon through digital and OOH Advertising efforts

Shoe buyer, site merchandiser, inventory manager, marketing coordinator.

I am a liaison between customer service assistants and effective business decisions. In my position I am also looking for opportunities to improve processes, escalate issues and find better ways to help our customers internal and external everyday. In addition I am responsible for developing my directs in their current customer service responsibilities as well as help them meet career aspirations through coaching and support.• Co-facilitating two initiatives in the specialty and .com operation units at PSC for Standard Work that reinforce the importance of Standard Work development, ownership and structural design• Acting as a liaison for CSAs between CSMs, Myhabit and Endless business teams, CXM and other leadership or developer groups• Diving deep into systemic issues for external and internal websites to identify areas of opportunity and develop process improvement in order to save the company time and money through data analysis o Use excel via pivot tables and charting, data portals and business analysts tools in order to identify pain points through data and identify possible solutions • Overseeing the progress and development of 21 projects that team Kaizen Team Representatives are working on through proper facilitation, coaching and escalating systemic issues• Decreased a team of 10 directs average Expressed Dissatisfaction Rate from 3.75% to 3.04% in a three month period and continuing to trend down• In addition to projects, coaching and development, an averageage of 20 hours per week are dedicated to floor support including escalated phone calls, exceptions, trouble tickets and guidance for CSAs

• Effective team member through dedicating my effort and time into completing multiple tasks in a timely matter in addition to the core deliverables asked of me as a lead earning trust by my colleagues, leadership and the associates on the floor • Acting as a liaison for CSA’s between CSM’s, Kindle Programs Team and other leadership or developer groups • Work diligently with each associate on their metrics by diving deep into their issues and addressing what could be effecting their statso Organized specific development plans for associates who were reaching for goals and successfully obtained themo Created a unified team environment that includes a willingness and availability for the associates to reach out at any time• Simplifying and unifying processes in the green zone through increasing ownership and delegation of standard work processeso Spearheading the standard work process by being a point of contact for CSM’s and above to lead levelo Contributing to the standard work process by effectively communicating systemic issues, solutions and options for continuous progression in the program o Taking lead ownership of standard work meetings and creating agendao Co-creating SOP for issues boardo Building upon the standard work process to create actual SOP rather than quick fixes in processes such as roving duties, lead availability and communication for standard work process• Co-facilitating Global Digital Lead conference call on a weekly basis, beginning the first week of becoming a lead• Fulfilling a business need by volunteering to be a lead for training quad to quickly gain immeasurable experience through the fast pace environment, assisting new associates and taking advantage of growth opportunity while simultaneously contributing to the sites needs and success

• Provided excellent customer service using the tools and training provided to help improve the Amazon customer experience• Set personal metrics goals and meeting personal and company standards within the short period of employment by constantly making an effort to learn and achieve a better processo Maintained a 6 week average of 8:03 AHT , an average EDR of 1.5% and an average of 92.28% PRR• Contribute to the success of the company by showing skills, knowledge and support while assisting fellow customer service representatives by roving and answering questions both on the team as well as training quad• Allocate time and skills by participating in additional projects as needed on the teamo Data mining for a project to improve the “how to” process of Kindle support. • Demonstrate commitment to team morale and creating a cohesive work unit as an active member of the “Fun Committee” • Assist with colleague success by performing listen in’s to provide best practices for AHT

• Maintained product mix by being responsible for merchandise presentations, visual displays, signage and mannequin presentation with frequent updates• Achieved and superseding personal sales goals of at least an 18% of monthly sales goals ranging from $60k to $100k• Motivated a commissioned sales staff and maintained payroll at the company goal of 7.5% to sales• Ensured store inventory was maintained according to sales analysis and volume• Responsible for training and coaching staff on selling techniques, loss prevention, troubleshooting and register trainingo Improved process in store by changing securities to cash register to deter from

• Achieved monthly sales goals of at least 40% of total department sales• Maintained clientele log and updated clients on new merchandise via phone and email• Certified fit/brand specialist for all vendors sold in intimate apparel as well as throughout the selling floor of Neiman Marcus

• Managed Show Facebook and Twitter, Contributor to Fashion First Blog – utilized Google analytics to ensure maximum traffic• Marketed for show sponsors via email blasts, online marketing campaigns via the social networking sites and attended local events to promote the show• Led volunteers for the front of the house; i.e. seating, silent auction, customer satisfaction and disaster relief

• Drove sales through repeat customer by offering them a unique shopping experience and one of a kind customer service • Determined to drive business to the store via new avenues of marketing by designing, updating and maintaining store blog• Sent, designed and distributed a monthly newsletter with innovative and exciting designs &promotions• Upheld relationship with vendor representatives, re-ordered stock, performed inventory and merchandised store• Assisted with all store hiring and staff training and development• Maintained online store purchases and special orders• Received new merchandise, verified that purchase orders were fulfilled and reconciled discrepancies.

• Designed, managed and sole contributors of The Art Institute of Seattle fashion show blog. http://peaceloveandfashion2009.blogspot.com/o First blog to be implemented for The Art Institute of Seattle annual fashion show and link was placed on National website as a special recognition• Front of the house Assistant : seating, silent auction, customer satisfaction and disaster relief

• Created a unique marketing program for the store through utilizing online toolso Created a store blog and cross marketed through social networking sites such as MySpace and Facebook. o Utilized Google analytics to track traffic and target positive avenues that drove traffic such as implementing hyperlinks to be added to every correspondence made on behalf of the store. • Implemented the use of personal books to the store to maintain personal and store clients through frequent contact via email and phone calls transitioning the store from a tourist stop to a shopping destination in Seattle. • Formed a bond between the fashion community and Riveted through involving the store in several fashion shows around the city generating word of mouth marketing and general foot traffic to the store.