Courtney Gifford Email & Phone Number

Natick, Ma, Us

Natick, Ma, Us

Columbia, Md, Us

• Served as sole HR generalist for company specializing in defined contribution record keeping consulting and staffing. Provided advice and management regarding employment law, recruiting, hiring, employee relations, and unemployment claims.• Created all policies and procedures; wrote company handbook. • Managed accounts payable needs; vendor evaluation and sourcing; contractor / employee invoicing; client invoicing; and payroll reporting. Managed quarterly and yearly tax filing.• Provided all company benefits administration: evaluated and choose benefit vendors and established benefits including long-term disability (LTD), life insurance, 401(k) retirement plan, education reimbursement, employee bonus program, leaves of absence, paid time off (PTO), referral plan, and medical / dental plans; conducted yearly compliance (notices, audits) on applicable plans, including external workers compensation plan.• Headed all recruitment, new hire, and onboarding / orientation efforts, addressing client requirements. Researched, selected, installed, and maintained recruiting resume database system, RESUMate. Established background verification vendor and procedures. • Initiated and maintained client and vendor relationships for both current and future placements and consulting. Client project work: Project Manager, SS&C / DST Systems, previously Boston Financial (BFDS)December 2017 – June 2018• Served as project manager for eight-person team tasked with plan audit of 401(k), profit sharing, and money purchase retirement plans. Wrote training materials for process, software programs, and support materials and assisted in training team. Provided daily management / weekly reporting to client. • Reviewed adoption agreements (AA) and analyzed differences between AA and data housed in the record keeping database (TRAC2000 / SmartDesk). Tracked irregularities for client revision. Utilized Automated Workforce Distributor (AWD) for detailed audits / quality control analysis.

• Served on the seven-person steering committee for volunteer-led non-profit providing donations of $40,000+ per year to library. Provided library patrons with museum passes, large print books, “speed read” books, and year-round used book sales. Coordinated volunteers for all events.

• Fulfilled all staffing and hiring needs for client projects (sourcing, interviewing, placement, orientation, background verifications, tracking, client communication) for company consulting in financial and defined contribution record keeping.• Advised officers in all matters related to human resources, including employee relations, terminations / reductions in force, employment law, etc. Created new policies; provided employee relations guidance; maintained benefit plans; and responded to all unemployment insurance claims, including conducting appeals claims and hearings.

Mclean, Va, Us

• Assisted with benefits coordination, unemployment claims, H1B visa coordination, compensation, new hire onboarding, and employee relations issues.• Maintained, updated, and assisted in the design and development of databases (Access and Oracle) to track company and employee information for U.S. division; assisted with coordination of Oracle benefit entry between all international offices in USA, Europe, Asia, and Brazil. Wrote Oracle Data Administrator Manual and trained human resources staff on Oracle usage.• Planned and rolled-out new benefits such as 529 College Savings Program and Payroll Savings Bond Purchase Plan. Organized annual open enrollment benefits period, creating 60-page “Employee Benefits Booklet for Open Enrollment and New Hire Orientation”; tracked benefits for all U.S. employees.Corporate & College Recruiter • Fulfilled corporate / engineering staffing needs by developing and managing college recruitment program. Managed career fairs and hiring nationwide. Wrote / maintained employee referral program.Recruitment Coordinator • Coordinated entire recruiting process for group of ten recruiters; scheduled interviews; conducted verifications / drug screens; managed all offers letters and orientation; and maintained tracking databases.

Columbus, Ohio, Us

• Managed, researched, wrote, designed, and edited employee communications for telecommunications and financial clients, focusing on best content and format for end-user audience deliverables (websites, manuals, brochures, training courses, presentations, reports, sales tools, focus groups, customer collateral documents). • Mentored and managed employees on specific projects and within structured team of direct reports.• Achieved promotion from Junior Analyst, Analyst, and Manager of Strategic Planning positions (assisted Partner in operations for 40-person team, client communications, employee satisfaction, and training).

Us

• Developed training procedures and trained and mentored new office coordinators within entire New England region; trained and managed assistant reporting directly to this position.• Maintained personnel records; calculated and processed payroll; administered benefits; and managed daily account reconciliation.

•Conceptualized, researched, wrote, and edited articles; included daily articles and weekly special features.•Left position because of relocation.