Courtney Griffin Email & Phone Number

Atlanta, Ga, Us

San Francisco, California, United States

· Manages customer accounts using multiple CRM systems.· Creates and solves tickets for customer accounts using Zendesk.· Applies ERP business applications to define measurable goals for customer success and retention that align with the overall business objectives.· Utilizes Zendesk and Shopify applications to maintain customer orders and profiles.· Uses NetSuite to manage warehouse inventories and order statuses.· Partners with internal product and sales teams on development, integration, and maintenance of quarterly goals which have a direct impact on customer metrics. · Monitors performance, forecasting, and service quality of quarterly goals. · Assists with new hire training and talent development· Handles customer inquiries pertaining to placing orders, order statuses, cancellations, returns, and refunds using the Amazon Web Services (AWS) application.· Communicates via Zoom and Microsoft TEAMS to continuously meet and relay information between customers, co-workers, and supervisors.

Atlanta, Ga

· Demonstrates efficiency in coordinating and directing banquets for up to 500 guests.· Facilitates talent acquisition and development of third-party service companies.· Manages staff and event schedules, and maintains effective timelines, using the Cater Ease application.· Ensures consistency and the highest level of service through staff development and pre-shift meetings for all staff members. · Assists operations team with developing strategies and designs for each event. · Implements problem-solving techniques in time-sensitive circumstances.· Responsible for organizing event materials, event set-up, and event execution.· Oversees staff and task delegation.· Serves as the main point of contact for the duration of a client’s event. · Acts as a liaison between the client and event coordinator for the duration of each event.

United States

· Abides to a strict event timeline by communicating with the client, delegating staff duties, and assisting in event preparations.· Collaborates with the event coordinator to ensure proper event execution and client satisfaction. · Generates event re-cap reports highlighting learned advantages and setbacks for employee education. · Uses effective problem-solving techniques to address quality-of-service issues with vendors and clients.· Participates in event space walk-throughs to develop layout designs and proactive event timelines.· Records minutes for weekly management BEO meetings.

Atlanta, Georgia, United States

· Utilizes the Salesforce CRM system to generate new leads, maintains contracts and develop key guest relationships.· Uses data-driven insights to refine processes and ensure customer satisfaction.· Assists in company onboarding procedures. · Manages front desk duties, including but not limited to daily arrivals and departures, guest payments, vendor order sheets, daily cash drops, staff time sheets, and inventory management.· Achieves targeted quarterly revenue for event space and overnight room bookings. · Establishes and nurtures long-term vendor relationships enabling the company to control costs, mitigate risks, and improve services.· Efficiently cold-called over 30 potential guests daily, with a monthly average closing rate of 90%.· Negotiated current LNRs with corporate guests to safeguard the profitability of corporate travel during a pandemic.· Raised event room contract closures by 60% in 2021.