Chad Foley Email & Phone Number

Prescott, AZ, US

Prescott, Arizona, United States

• Independently led the deployment and customization of Bitrix24, an all-in-one collaboration platform with CRM, task tracking, and project management capabilities, resulting in a 15% increase in lead conversion and.
• Spearheaded the implementation of Bitrix24, enhancing productivity by 20% through process improvements.
• Created a library of 10 video tutorials and 10 knowledgebase articles, simplifying onboarding for 50+ employees and boosting knowledge retention and satisfaction.
• Provided ongoing support and troubleshooting, ensuring more than 99% uptime and prompt resolution of technical issues.
• Collaborated with management to transition from legacy systems to modern platforms within 2 months.
• Analyzed and improved existing company processes by adapting them to Bitrix24’s capabilities, resulting in greater operational efficiency.

Prescott, Arizona, United States

• Delivered IT and office support for a legal practice, leveraging technical and organizational skills to streamline operations.
• Digitized legal records for improved document retrieval, enhancing case preparation and accessibility.
• Produced multimedia presentations for court arguments, ensuring high-quality presentation of evidence.
• Supported daily office functions, contributing to document management, transcription, and general office tasks.

Prescott, Arizona, United States

• Managed office operations with a focus on improving scheduling systems and customer service.
• Implemented electronic scheduling solutions using industry-specific software, improving service delivery efficiency.
• Provided exceptional customer service, responding to inquiries and managing accounts receivable processes.
• Created fleet maintenance tracking protocols using Excel, streamlining operational workflows.

Los Angeles County, California, United States

• Worked as part of a team to support business growth and customer loyalty for a national pest control company. Collaborated with managers and team members to devise strategies to improve company metrics.
• Trained new and existing employees at multiple branches using knowledge of company systems and policies to enhance customer support.
• Built and optimized service routes using expertise in specialized industry software to improve company efficiency.
• Supported company growth using proven company sales strategies to expand customer base.