Oversee and manage IT operations, infrastructure, strategy, security, and compliance for Americas region.Devise, establish, and promote IT policies and systems to support and align with business goals and strategies.

Responsible for information systems architecture, implementation, and support for networks, servers, services, security, and workstations for offices and data centers internationally.Notable Accomplishments and Projects:•Acted as Application Infrastructure Architect for design and implementation on over 16 consulting projects involving Microsoft Dynamics AX, SharePoint, System Center, Exchange, SQL, SSRS, Hyper-V, VMWare• Instrumental in the transition, migration, and integration of several key services related to Ideaca Knowledge Services acquisition by Hitachi Solutions. Integration and expansion to international scope required experience with Active Directory, ADFS, Exchange, Dynamics AX, SQL, IIS, DNS.• Planned and coordinated risk-mitigated patching and upgrade process across team of eight people for 300+ production servers with minimal downtime.• Architected, implemented, and managed project for deployment of SCOM 2012 R2 for monitoring 300+ servers, 100+ network devices, and service-specific monitoring. Required extensive knowledge Active Directory, Group Policy, SQL, SSRS, PowerShell, SNMP, DNS, switches, routers, firewalls, change management, and documentation.• Architected and implemented SCCM 2012 R2 to enable better visibility and management of the organization’s workstations, servers, software, and patch management and implement Forefront Endpoint Protection, MBAM/BitLocker, software packages, and managed Windows Updates.• Instrumental in identifying and remedying major and complex Dynamics AX performance issues. Required knowledge of Dynamics AX, network configuration, network tracing, monitoring, SNMP, QoS, virtual server optimization, SQL optimization, terminal services.• Architected and implemented migration from Exchange 2010 to 2013, which included designing a new highly available virtual farm, new iSCSI storage backend, with support for multiple domains, enhanced mobile device control, and integration with Office 365.

Responsibilities:• Server maintenance, upgrades, backups troubleshooting, deployments, hardware/software research and recommendation, Active Directory, patch approval, help desk operations, working with confidential patient information and in hazardous, sterile, and secure environments• 24/7 on-call support for general I.T. operations and real-time neurological assessment.Notable Accomplishments and Projects:• Played key role in Windows XP/Terminal Services/2003 upgrade to servers and 500+ PCs, managed and migrated 1500+ user profiles.• Designed and deployed VoWLAN-grade wireless 802.11b/g infrastructure using 100+ Cisco access points across 7 buildings and 19 floors.• Leveraging the new wireless infrastructure, I designed and implemented real time emergency locating system used for asset tracking and emergency nurse/patient panic service.

• Workstation repairs, administration, imaging and deployment, help desk, and recommendations for leading edge hardware and software.• Windows Server and Active Directory administration, troubleshooting, security and risk assessment.• Network configuration, monitoring, troubleshooting for a wide variety of protocol and services.• Detailed documentation of activities, dealing with confidential information, working in a secure environment, prioritizing, multitasking.