Chris Blackmore Email & Phone Number

Flushing, Mi, Us

Flushing, Mi, Us

Detroit, Michigan, Us

Detroit, Michigan, Us

Managed the planning and execution of FCAs wiTECH2 diagnostic tool strategic rollout strategy and revenue objectives globally. Through cross-functional leadership drove organizational alignment and flawless execution of the program all while ensuring customer commitments were met on time and within budget. Leadership responsibilities included: - Planned and executed FCAs wiTECH2 diagnostic tool deliverables and strategies globally - Lead business case modeling - Ensured requirements were sufficiently captured and validation results were achieved in accordance to customers expectations - Owned program/project development schedules from cradle to grave - Lead global cross functional project teams ensuring uncompromising quality - Managed customer requirements and project scope to be consistent with the development team’s strategy - Managed scope, changes and initiatives through the company’s Change Control Board (CCB) process- Directed activates of Junior Program Manager for projects assigned

Richfield, Oh, Us

Managed activities to ensure achievement of strategic revenue and profit objectives for Electronic Part Catalog (EPC). OEM’s included: GM, Toyota, Ford, Nissan, Kia, Hyundai, Hino, Mazda, and Volvo, in current and emerging products. Facilitated customer connection activities and OEM advisory council. Developed strategic application roadmaps and implemented application lifecycle plans. Worked with OEMs on application requirements, requests for quotes and application enhancements.• Proactively drove product lifecycle, including idea, definition, development, release and post release activities.• Identified a cost effective way to redesign and redeploy a company acquired software solution in its declining lifecycle phase. • Motivated by customer connections, was able to drive customer renewal retention rate for assigned products and services. • Led role in planning and design of a product family to ensure differentiation from competitors which resulted in improved product positioning and contributed to bottom line results.

Austin, Texas, Us

Responsibilities included strategic application, service planning, business case development and implementation. Managed OEM and 3rd party vendor relationships including contract negotiations. Implemented strategic plans for meeting OEM Service Level Agreements (SLA’s), corrective action plans and root cause analysis. Identified and outlined application requirements, new application launches, project management, application lifecycle management and overall customer satisfaction. • Introduced layered applications and services into the Automotive Retail Group (ARG) suite of portfolio offerings. • Managed 12 associates including merit increases/bonuses, performance appraisals, objective setting and employment decisions.

Houston, Texas, Us

Responsibilities in this leadership role included P&L ownership, business case development, strategic planning, new and revised application launches, application lifecycle management, and overall customer satisfaction. • Redefined market positioning for division’s primary product offering. Strategy allowed ARG to repackage, re-brand and re-price product offerings to marketplace, ensuring that the division’s state of the art offerings were made available to both existing and future prospects at a competitive price point. Project was the catalyst for converting divisions ‘evergreen’ contracts into long-term agreements which secured a future revenue stream.• Lead decision maker in selecting 3rd party vendor for Graphical User Interface software package. Led multi-million dollar enterprise agreement with this 3rd party vendor, Seagull Software. • Held key role in the Centralized Saturn Retail System Request-for-Quote (RFQ) response. Key contributions included: bundling of application and services into the response; statements of work; and key metrics for meeting service level agreements.

Houston, Texas, Us

Responsibilities included operational business functions for Automotive Retail Group including implementing organizational operation processes, lead facilitator for the ARG Change Control Board (CCB), software application testing and releases, client interaction and over all client satisfaction and team leadership.• Defined and implemented an Internet business for Saturn new car websites.

Houston, Texas, Us

Responsible for accurately defining, analyzing, and deploying products, both core and niche to our clients. Also responsible for application ownership from customer satisfaction to a positive business case return. • Product Manager for Parts Inventory re-write project. Built the supporting business case, determined requirements and set strategic direction. Orchestrated Joint Application Development review with several end-users clients to obtain direct user feedback and support.• Instrumental in developing the controlled roll-out and training plan to parts inventory customer base. Oversaw development of training tool which was used for customer training purposes. Provided leadership and decision making direction during field testing.

Houston, Texas, Us

Managed a 4 state territory with approximately 1,300 customers including face-to-face customer contact, territory management, proposal generation and presentations, software demonstrations, customer follow-up, negotiation, and closing new business. • Awarded Rookie of the Year (1993). In the following two years, ranked 1st and 2nd respectively among sales colleagues for percentage of quota attained.• Negotiated and signed the largest deal in the history of the division.

Houston, Texas, Us

• Performed competitive cost analysis studies and developed pricing for customized Dealership software and hardware services.• Provided technical support to clients using EDS Dealer Systems software and hardware.