Desktop Support Team Lead - Tier 2
Current
Dec 2023 - Present
AeroLeads people directory · profile
Christopher Blanchard Email & Phone Number
Desktop Support Team Lead - Tier 2
at
Brown Advisory
1 work email found
@brownadvisory.com
2 phones found area 203
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Desktop Support Team Lead - Tier 2
Location
Virginia Beach, Virginia, United States
Company size
Who is Christopher Blanchard? Overview
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Quick answer
Christopher Blanchard is listed as Desktop Support Team Lead - Tier 2 at Brown Advisory, a with 739 employees, based in Virginia Beach, Virginia, United States. AeroLeads shows a work email signal at brownadvisory.com, phone signal with area code 203, and a matched LinkedIn profile for Christopher Blanchard.
Christopher Blanchard previously worked as Senior Desktop Support Analyst at Brown Advisory and Desktop Support Analyst at Brown Advisory. Christopher Blanchard holds Bachelor Of Science In Business Administration - Bsba, Information Systems And Technology, Freshman from Old Dominion University.
Company email context
Email format at Brown Advisory
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{first_initial}{last}@brownadvisory.com
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AeroLeads found 1 current-domain work email signal for Christopher Blanchard. Compare company email patterns before reaching out.
Profile bio
About Christopher Blanchard
I am a seasoned IT Support Professional, focusing on end-user services, with over 15 years of experience working in a technical help desk environment. I have worked with mulitple desktop and mobile platforms, have strong SQL knowledge, established myself as a strong technical writer with a focus on end user comprehension, and am able to look at an issue from multiple angles to determine the best solution for the client and their needs.
Listed skills include Technical Support, Troubleshooting, Help Desk Support, Laptops, and 45 others.
Current workplace
Christopher Blanchard's current company
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Brown Advisory
10 roles
Christopher Blanchard work experience
A career timeline built from the work history available for this profile.
Senior Desktop Support Analyst
Sep 2021 - Dec 2023
Desktop Support Analyst
Jun 2019 - Sep 2021
Technical Support Analyst
Iqvia
-Review escalations, troubleshoot, solve problems and provide resolution to CSRs within the contracted scope for each client-Follow through with escalations that are not initially resolved, including additional communication to the CSR, a supervisor, or other support area within the team-Respond to miscellaneous request and research from internal staff as directed by the management team-Author knowledgebase content by identifying and documenting troubleshooting techniques/steps-Documentation of all sub-case information and updates as information becomes available
Nov 2013 - Jun 2019
Senior Help Desk Technician (Csr2)
-Support installation, configuration and troubleshooting of laptops, desktops, and peripherals-Support configuration and troubleshooting of VPN networks-Support installation, configuration, and troubleshooting of wired and wireless printers-Support configuration and troubleshooting of Apple iPads and iPhones-Support configuration and troubleshooting of remote desktop software-Work with clients through remote desktop software to resolve incidents-Complete project as assigned by Supervisors
May 2013 - Nov 2013
Help Desk Technician (Csr1)
-Support installation, configuration and troubleshooting of laptops, desktops, and peripherals-Support configuration and troubleshooting of VPN networks-Support installation, configuration, and troubleshooting of wired and wireless printers-Support configuration and troubleshooting of Apple iPads and iPhones-Support configuration and troubleshooting of remote desktop software-Work with clients through remote desktop software to resolve incidents-Complete project as assigned by Supervisors
Feb 2012 - May 2013
Help Desk Technician - Contractor
-Help Desk Contractor working for Cegedim Relationship Management-Support installation, configuration and troubleshooting of laptops, desktops, and peripherals-Support configuration and troubleshooting of VPN networks-Support installation, configuration, and troubleshooting of wired and wireless printers-Support configuration and troubleshooting of Apple iPads and iPhones-Support configuration and troubleshooting of remote desktop software-Work with clients through remote desktop software to resolve incidents-Complete project as assigned by Supervisors
Aug 2011 - Feb 2012
Technical Support Coach
-Support installation, configuration and trouble shooting of desktops and peripherals-Support configuration and trouble shooting of workgroup and domain networks-Support installation, configuration and trouble shooting of network printers-Support installation, configuration and trouble shooting of broadband and dial-up ISP connections-Support installation, configuration and trouble shooting Liberty Tax Service applications-Coach and train seasonal Technical Support Representatives on a one-on-one, case by case situation-Identify incident trends and liaise with Technical Support Supervisors on developing resolutions-Analyze calls and route to proper support group-Respond to help desk calls and incidents following in-house procedures and escalation processes-Analyze customer problems and formulate plans of resolution -Document incidents thoroughly and accuratelyTake over dispatch of incidents and escalation as required-Handle multiple incidents at one time-Proactively look for ways to improve processes, operations and the customer experience-Complete project as assigned by the Technical Support Supervisors
Aug 2010 - May 2011
Technical Support Representative
-Support installation, configuration and trouble shooting of desktops and peripherals-Support configuration and trouble shooting of workgroup and domain networks-Support installation, configuration and trouble shooting of network printers-Support installation, configuration and trouble shooting of broadband and dial-up ISP connections-Support installation, configuration and trouble shooting Liberty Tax Service applications-Respond to help desk calls and incidents following in-house procedures and escalation processes-Analyze customer problems and formulate plans of resolution -Document incidents thoroughly and accurately-Handle multiple incidents at one time-Proactively look for ways to improve processes, operations and the customer experience-Complete project as assigned by the Technical Support Supervisors
Dec 2009 - May 2010
Technical Support Representative
-Support installation, configuration and trouble shooting of desktops and peripherals-Support configuration and trouble shooting of workgroup and domain networks-Support installation, configuration and trouble shooting of network printers-Support installation, configuration and trouble shooting of broadband and dial-up ISP connections-Support installation, configuration and trouble shooting Liberty Tax Service applications-Respond to help desk calls and incidents following in-house procedures and escalation processes-Analyze customer problems and formulate plans of resolution -Document incidents thoroughly and accurately-Handle multiple incidents at one time-Proactively look for ways to improve processes, operations and the customer experience-Complete project as assigned by the Technical Support Supervisors
Dec 2008 - Apr 2009
Team & coworkers
Colleagues at Brown Advisory
Other employees you can reach at brownadvisory.com. View company contacts for 739 employees →
LA
Lily Andersson
Colleague at Brown AdvisoryUnited States
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ER
Elliott Randolph
Colleague at Brown AdvisoryBaltimore, Maryland, United States
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KP
Kimberly Patzold
Colleague at Brown AdvisoryAbingdon, Maryland, United States
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BM
Brittany Mull
Colleague at Brown AdvisoryFallston, Maryland, United States
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JS
John Sharkey, Cfp®
Colleague at Brown AdvisoryBaltimore, Maryland, United States
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JA
Joseph Adams
Colleague at Brown AdvisoryWashington Dc-Baltimore Area, United States
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AB
Alex Bowen, Cfa
Colleague at Brown AdvisoryRaleigh, North Carolina, United States
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CB
Casey Boyle
Colleague at Brown AdvisoryWestminster, Maryland, United States
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MB
Michael Barillo
Colleague at Brown AdvisoryBaltimore, Maryland, United States
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CN
Craig N. Martin, Jr., Cfa
Colleague at Brown AdvisoryNashville Metropolitan Area, United States
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Lily Andersson
Colleague at Brown AdvisoryUnited States
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ER
Elliott Randolph
Colleague at Brown AdvisoryBaltimore, Maryland, United States
View →
KP
Kimberly Patzold
Colleague at Brown AdvisoryAbingdon, Maryland, United States
View →
BM
Brittany Mull
Colleague at Brown AdvisoryFallston, Maryland, United States
View →
JS
John Sharkey, Cfp®
Colleague at Brown AdvisoryBaltimore, Maryland, United States
View →
JA
Joseph Adams
Colleague at Brown AdvisoryWashington Dc-Baltimore Area, United States
View →
AB
Alex Bowen, Cfa
Colleague at Brown AdvisoryRaleigh, North Carolina, United States
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CB
Casey Boyle
Colleague at Brown AdvisoryWestminster, Maryland, United States
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MB
Michael Barillo
Colleague at Brown AdvisoryBaltimore, Maryland, United States
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CN
Craig N. Martin, Jr., Cfa
Colleague at Brown AdvisoryNashville Metropolitan Area, United States
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3 education records
Christopher Blanchard education
Bachelor Of Science In Business Administration - Bsba, Information Systems And Technology, Freshman
Bachelors, Digital Entertainment & Game Design
Itt Technical Institute
Associates' Degree, Information Technology / Multimedia Option
Itt Technical Institute
FAQ
Frequently asked questions about Christopher Blanchard
Quick answers generated from the profile data available on this page.
What company does Christopher Blanchard work for?
Christopher Blanchard works for Brown Advisory.
What is Christopher Blanchard's role at Brown Advisory?
Christopher Blanchard is listed as Desktop Support Team Lead - Tier 2 at Brown Advisory.
What is Christopher Blanchard's email address?
AeroLeads has found 1 work email signal at @brownadvisory.com for Christopher Blanchard at Brown Advisory.
What is Christopher Blanchard's phone number?
AeroLeads has found 2 phone signal(s) with area code 203 for Christopher Blanchard at Brown Advisory.
Where is Christopher Blanchard based?
Christopher Blanchard is based in Virginia Beach, Virginia, United States while working with Brown Advisory.
What companies has Christopher Blanchard worked for?
Christopher Blanchard has worked for Brown Advisory, Iqvia, Cegedim Relationship Management, Teksystems, and Liberty Tax Service.
Who are Christopher Blanchard's colleagues at Brown Advisory?
Christopher Blanchard's colleagues at Brown Advisory include Lily Andersson, Elliott Randolph, Kimberly Patzold, Brittany Mull, and John Sharkey, Cfp®.
How can I contact Christopher Blanchard?
You can use AeroLeads to view verified contact signals for Christopher Blanchard at Brown Advisory, including work email, phone, and LinkedIn data when available.
What schools did Christopher Blanchard attend?
Christopher Blanchard holds Bachelor Of Science In Business Administration - Bsba, Information Systems And Technology, Freshman from Old Dominion University.
What skills is Christopher Blanchard known for?
Christopher Blanchard is listed with skills including Technical Support, Troubleshooting, Help Desk Support, Laptops, Windows 7, Software Installation, Vpn, and A+ Certified.
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