This position is responsible for order integrity and timely communication with internal and external customers to resolve any order date alignment issues. Ensures that a customer order detail changes, per my 12 Project Managers, are updated timely in our ERP/SAP other reporting systems. Reviews Purchase Orders placed for all products are aligned for delivery. Processes orders on the Integrated Client (SAP) system, ensuring proper configuration, sales quota management assignment, and appropriate order history as it pertains to the integrity of the order. Cumulatively, maintained orders through the lifecycle (quote to cash) of internal and external clients to recognize revenue of over one million dollars. Participates and follows through in the resolution of all delivered material and or claims support related within required time-frame, if applicable. Escalates issues appropriately and promptly to ensure optimum customer satisfaction. Effectively sets priorities to meet commitments and established departmental goals. Ensures established processes are followed and adjusted when more efficient ways of working are brought forth. Maintains complete and accurate order files. Escalates issues appropriately and promptly to ensure optimum customer satisfaction. Effectively sets priorities to meet workload deadlines, commitments, and all applicable established departmental goals. Other duties and requirements as required.

Owned account development for my assigned territory (Southeast) and understanding all three phases of our applications. Generating new sales growth through cold calling and prospecting warm leads through phone calls, email blasts, social networking and LinkedIn messages. Led conversations with prospective buyers to advance understanding of Oman Systems solutions and value propositions; identified early state opportunities. Work with the marketing team to continually optimize lead qualification process, coordinate email campaigns and share information for the creation of marketing content. Ensured quality and completeness of data in opportunity and account records, including the CRM (Salesforce) as well as documentation on our backend intranet system. Collaborating with our Support team to optimize the implementation of new accounts through kick-off meetings, training and follow-up conversations. Attend trade shows, continuing education meetings, social events to increase visibility and awareness of the company’s commitment to the industry. Performed other related duties and projects as assigned.

Creating and maintaining relationships with staff in over 45 veterinary hospitals in order to create close personal and professional relationships that strengthen customer loyalty and increased sales growth. Engaging Veterinarians and other Vet Care Professionals in a knowledgeable manner to both communicate business discussions as well as educate staff on available products and services that completely change the client experience during the end of life process. Generating new sales growth through cold calling and prospecting leads in the Metro Nashville area while maintaining and cultivating over 45 current customer accounts throughout Middle Tennessee. Increased sales growth by 36% - taking our location from over $700,000 to over a million dollars through my first year by signing up 13 veterinary hospitals. Responsible for the continuation in the sales cycle for prospect accounts – cold calling/prospecting to the lunch and learn with the entire staff where the veterinary hospital is fully onboard with exclusively partnering with us going forward. Collaborating with Account Managers from six other Faithful Companion locations to brainstorm and generate ideas to increase sales in each respective territory. Attend trade shows, continuing education, social events and open houses as a sponsor to increase visibility and awareness of the company’s commitment to the industry. Consistently performing above planned goals every quarter since coming into the position.

Conducted regular health checks for 500 accounts to assess client satisfaction and value attainment with various products. Communicated effectively to reconcile customer concerns in a timely manner. Gauged customers’ expectations, and abandonment propensity via qualitative and quantitative measurements. Acted as customer advocate to guarantee overall customer satisfaction. Maintained high-level professionalism through all forms of communication. Built lifelong business relationships with internal and external stakeholders alike. Honed interpersonal skills while assessing client requirements—deducing all information necessary to recommend satisfactory product solutions. Consulted with several cross- functional teams to ultimately enrich customer experience. Maintained the CRM to ensure relevant data was captured.

Directly responsible for overseeing the operations of the fitness center. Serves as the cashier by handling transactions in a responsible manner. Assists with data and maintain detailed records on programs, including records with confidential data. Working knowledge of computer applications (e.g. Microsoft Suite, e-mail, database tracking, and computer maintenance management system). Enforces club policies and compliance standards. Provides superb customer service and handling any concerns brought forth by members.

Publicized Statesmen Athletics through publications (print, digital and web). Served as the primary media contact for men’s basketball, men’s soccer and men’s and women’s tennis. Assisted the Compliance and Operations Coordinator with marketing efforts for promotional giveaways, in-game experience and fan engagement for men’s basketball and men's soccer. Developed creative ideas, strategies and campaigns for assigned teams throughout the season. Provided game day assistance, photography and videography with assigned teams and sporting events. Developed and executed social media content including graphic design aspects for Statesmen Athletics. Assisted with the maintenance of archival information, records, photos and statistics for various sports.

He wrote, edited and/or proofed articles for WBCA.org, the association’s official website, and e-publications. Also, prepared and distributed press releases. Assisted with the administration of the USA TODAY Top 25 women’s basketball coaches' polls in Division III. As well as assisted with social media postings throughout the course of the internship. He assisted with the production of the convention app, convention pocket guide, convention signage, and awards certificates. He gathered bios and photos as needed for news releases announcing awards finalists and winners, convention program, convention signage, multimedia presentations, and script for NCAA Division I Coaches’ All-America team announcement. He assisted with on-site convention updates for the website and social media platforms.

As an intern, he wrote and edited press releases and a few feature stories over the summer. Maintained and inputted information onto GoArgos.com through the back-end using SideArm Sports. He developed and directed social media content for a former UWF player playing in the 2015 FIFA Women's World Cup. He inputted statistics for various sports on StatCrew. He updated and created biographies for former and incoming student-athletes. Organized men's and women's golf year-in-review photo gallery. He also assisted in other day-to-day office duties.As an assistant, he was in charge of the broadcast video for men's and women's soccer home games as well as some volleyball matches.

He welcomed visitors by greeting them in person, or on the telephone. He served as an information source and contact person for students, faculty, and staff desiring services or assistance with programs that Wellness Services had to offer. Coordinated Massage Chairs through appointments or walk-ins. Also, he directed visitors by maintaining employee and department directories. He managed the Wellness Services calendar via Google Calendars for all the scheduled events for that day.

At La Petite Academy, he supervised and watched 15-20 students for the after-school program. The age range for the students were from 3-years-old to 12-years-old. While supervising, he developed interactive games and created activities for the students. Toward the end of his tenure he moved from being a wraparound teacher to school age. He maintained the same duties when he moved to school age teacher.

He provided technology assistance to customers. Provided customer assistance by operating computers with viruses. If he found that a computer was infected he would then fix the computer. Informed customers on new technology devices and systems.