Managed organization responsible for 100 integration projects annually across Japan, Korea, and India offices.Directed the hiring, training, and performance evaluations of a high-performing team, while driving career development and providing management oversight to other people managers.Pioneered the development of market-fit products in collaboration with R&D and Product Managers, resulting in increased revenue and customer satisfaction.Collaborated with global stakeholders to design, implement, and maintain a standardized SLA process that improved service delivery and customer satisfaction.Maintained uninterrupted uptime of critical systems by leveraging a combination of internal and third-party monitoring tools. Proactively identified and addressed potential issues, while escalating incidents to specialist teams in different regions when necessary to minimize disruptions and ensure swift resolution.Collaborated with third-party companies in Japan and India to streamline and optimize routine manual tasks, resulting in a reduction in departmental.Contributed to successful change management efforts during each phase of the company's growth, resulting in improved business outcomes and organizational effectiveness.在職していた中の1年間で、日本、韓国での100以上のクライアントの統合プロジェクトのチーム責任者を担当しました。エンジニアとマネージャーの採用、育成、キャリア開発の監督をしました。三カ国で運用分析においてチームの作業負荷そして役割を配分しました。会社の製品に対する技術サポートの提供を行いました。最高幹部との共同での企業戦略の取り組みに従事しました。グローバルの利害関係者と協力し、サービス提供と顧客満足度の向上を図るための標準的なSLAプロセスの設計、実装、維持を行いました。内部および第三者のモニタリングツールを組み合わせ、重要なシステムの無停止を維持するとともに、潜在的な問題を予測し、必要に応じて異なる地域の専門チームにインシデントを報告し、障害を最小限に抑えて迅速な解決を図りました。日本とインドの第三者企業と協力し、定型的なマニュアルタスクの合理化と最適化を行い、部門コストの削減につなげました。企業成長の各段階において、成功した変革管理に貢献し、ビジネス成果と組織効率の改善につなげました。

Managing engineer team that supports, integrates, and customizes products for clients related to web, e-mail, and mobile technologies.

Accountable for the coordinated management of multiple integration projects with major advertising clients. Provided technical insight for presales initiatives, directed implementation of Criteo solutions and took ownership of major accounts to ensure that they perform effectively. Communicated complex technical information in an easy to understand format for clients and non-technical teams.Responsibilities• Assisted sales team by assessing opportunities as well as potential obstacles with prospective clients• Gathered business needs and converted it into technical solutions • Managed integration projects to help drive reoccurring revenue• Provided post integration support to ensure efficiency and customer satisfaction• Assisted in the development of training materials and user guides• Drove product innovation through information gathering, analysis and coordination with multidisciplinary teamsSkills utilized:HTML, Javascript, XML, Firebug, Fiddler, Jira, Troubleshooting, Quality Assurance, SQL, Traffic Analysis

Worked with new clients to integrate them with company software. Responsible for employing, testing and troubleshooting web technologies. Coordinated with engineering team to resolve field issues.Implemented process and structure for Integration Department as well as collaborated with other departments to enable a more cohesive work environment. Created interactive user guides for internal use as well as guides for international publishers.Skills utilized:HTML, Javascript, CSS, XML, Actionscript, Firebug, Flashbug, Fiddler, CMS, Troubleshooting, Windows 7, Quality Assurance, IE, Safari, Firefox, Chrome, Support Ticketing System, VPAID, VAST

Integration Lead for software products that are used in over 3000 photo labs nationwide. Participated in every aspect of projects from requirements phase, to development, testing and post-release support. Responsible for training staff, delegating work efforts, process improvement and release documents. History of ensuring projects complete on or ahead of schedule.Configured and integrated software as well conducted thorough testing (Load, Automated, Regression, Ad-hoc, etc.). Documented test scripts, issues found and software changes made. Configured, installed and upgraded computer printing labs.Maintained inventory of equipment in computer/printing lab as well as upgraded and repaired systems. Backup, modified and maintained base ghosts of systems as well as a virtual library of different OS/software configurations. Troubleshot systems to evaluate root cause of issues as well as fixed issues or trained users on proper workflow. Setup private and public networks for developers and testers.Skills utilized:XML, Windows 2000, Windows NT, Windows XP, Windows Vista, Windows 7, Virtual PC, HP/IBM/Dell/Intell Hardware, Printer Repair and Maintenance, Rimage Burner Systems, SVN, Quality Assurance, Partition Magic, PC Anywhere, Bug Tracking Tools, TCP/IP, DHCP, SQL

Performed lead role in a technical team. This team was responsible for supporting over 3000 stores’ software, hardware, networking, installs, maintenance and upgrades. Responsible for training employees on related technologies, creating templates and documents for staff to use as work guidelines , reviewing team’s work efforts and assigning tasks to staff. Also, met with department manager and other related departments to report status of projects as well as appropriate process.Skills utilized:Windows 2000, Windows NT, Windows XP, Remote Desktop , PC Anywhere, Bug Tracking Tools, TCP/IP, DHCP, Remedy Software