Software Engineering Manager
Santa Clara, California, Us
* Oversaw the recruiting, hiring, and retention of talent across a diverse group of functions; engaged team members to align goals, mentor, and guide careers. * Led a team of 13, a combination of FTE and offshore contractors, spanning roles in development, QA, and customer-centric engineering (focused on customer-specific solutions). Managed cross-functional efforts with the documentation, product management and release, customer support, and legal teams.* Collaborated with customers, partners, executive leaders, and product management to ensure business priorities are aligned across multiple projects in active development and enterprise support and oversaw the development, testing, and delivery of a wide variety of concurrent solutions, including core cloud product functionality, cloud optimization, cloud migration, and big data security.* Delivered projects on-time in a fast-paced, highly dynamic environment and a mix of processes ranging in delivery cycles from two weeks to three months.* In the past year delivered: - A product that provides customers a way to seamlessly migrate on-premisis authorization configuration to the new cloud-based solution. Provided design input that reduced the risk of future bugs and made fixing issues faster and simpler. - A solution that provides workload analysis to identify jobs that are good candidates to be moved to a new cloud-based solution providing an easy, low-effort approach for customers to migrate to the company's new flagship SaaS product. - A new release of key security products critical for Fortune 500 and enterprise customers in securing sensitive data. - Resolved 100+ customer escalations* Provided support for large-scale, enterprise customers by working directly with customers and operation engineers on escalations to conduct root cause analysis and quickly deliver a resolution.