* Managed and developed professional growth for 8 Software Engineers across 3 different teams* Lead effort to standardize Engineering promotion process and documentation* Generated noticeable increase in employee engagement in review process on my team* Served as product owner for strategic initiative to convert UI to a more modern framework; defining work and providing estimates and milestones for work over 1 year out* Defined, directed, and prioritized work for 3 offshore and 1 onshore contractors to deliver strategic initiative on time and with high quality* Improved time to market of AWS Marketplace solution through process ownership, improvements, and automation

* Managed 14 full time employees spanning software engineering, security content development, and active security threat hunting.* Expanded teams from 9 to 14.* Built new interview panel, process, and on-boarding that improved hiring efficiency and success.* Worked with teams to grow and improve intra- and inter-team health.* Lead a cross-org effort including Legal, Compliance, and Engineering to change the model of data usage to improve R&D efficiency.* Worked on a cross-org effort including Security and Compliance to ensure SDLC processes complied with requirements to achieve FedRAMP certification to open a significant potential market.* Developed improved workflows to reduce team load.

* Oversaw the recruiting, hiring, and retention of talent across a diverse group of functions; engaged team members to align goals, mentor, and guide careers. * Led a team of 13, a combination of FTE and offshore contractors, spanning roles in development, QA, and customer-centric engineering (focused on customer-specific solutions). Managed cross-functional efforts with the documentation, product management and release, customer support, and legal teams.* Collaborated with customers, partners, executive leaders, and product management to ensure business priorities are aligned across multiple projects in active development and enterprise support and oversaw the development, testing, and delivery of a wide variety of concurrent solutions, including core cloud product functionality, cloud optimization, cloud migration, and big data security.* Delivered projects on-time in a fast-paced, highly dynamic environment and a mix of processes ranging in delivery cycles from two weeks to three months.* In the past year delivered: - A product that provides customers a way to seamlessly migrate on-premisis authorization configuration to the new cloud-based solution. Provided design input that reduced the risk of future bugs and made fixing issues faster and simpler. - A solution that provides workload analysis to identify jobs that are good candidates to be moved to a new cloud-based solution providing an easy, low-effort approach for customers to migrate to the company's new flagship SaaS product. - A new release of key security products critical for Fortune 500 and enterprise customers in securing sensitive data. - Resolved 100+ customer escalations* Provided support for large-scale, enterprise customers by working directly with customers and operation engineers on escalations to conduct root cause analysis and quickly deliver a resolution.

* Manage, plan, and report on the quality of 7 enterprise products with multiple releases per year* Work directly with developers and product managers to plan and prioritize features in each release* Review and provide feedback and recommendations on product designs to ensure quality is considered early and throughout the SDLC* Review and provide feedback on test cases for clarity and coverage* Provide guidance to QA team on career paths and growth opportunities* Direct the test automation efforts including nightly test coverage and build verification* Continuously strengthen technical skills by performing hands-on testing and product reviews

* Managed a team of 18 individuals, including nine offshore resources in 2 countries. Scheduled and levelled workloads, including developing and executing test cases, improving test processes, automating functional test scripts, and instituting reliability and stress testing.* Built the QA team up from 2 local to 8 local and 9 off shore resources.* Proposed and instituted process changes across the organization to increase product quality.* Improved test development loops by incorporating end-user feedback into future test development, including deep dive with Fortune 500 company to understand use cases and collect feedback on performance issues to direct future development efforts.* Directed test planning and scheduling activities for release management through participation in cross functional reviews, release planning, and requirements creation. Efforts supported 11 releases in a year across 24 platforms.* Managed three on site deployments of new solutions, installing and configuring hardware and software and troubleshooting configuration issues in real time.* Modified JIRA to use as a test case management tool, authoring external scripts to provide functionality not native to the application.* Managed company-wide lab infrastructure including capacity planning for servers, libraries, and other equipment ensuring electrical capacity and allocating and assigning resources.

* Managed the transition of IT support services being provided by an external vendor to in-house employees.* Hired employees for Linux and Windows administration* Established policies and procedures for IT managed resources and services.

* Created test plans and defined the timeline and resources required to ensure the quality of the product.* Worked on 4 projects covering a wide variety of languages and technologies.* Lead a team of 3 quality analysts and 6 full time testers directing activities, prioritizing tasks, and scheduling work.* Developed automation for a variety of projects: performance tests written in DOS batch, web based automation based on Ruby/Selenium, and JAVA swing automation based on Frankenstein.

Quality assurance lead and test automation development. Created, directed, and implemented testing strategies. Developed web based test case management application. Ensured quality through process improvement and automation.* Created the test plans and defined the timeline and resources required to ensure the quality of the conversion of over 350,000 member records.* Led a team of 3 quality analysts and 6 full time testers directing activities, prioritizing tasks, and scheduling work.* Collaborated with interdepartmental teams to prioritize, schedule, and plan resources to meet testing requirements during large scale migration of key business application.* Worked with subject matter experts from 10+ departments to create, document, and execute thousands of test cases.* Directed and implemented test automation strategies including automating the input and comparison of over 1,000 test claims per week increasing accuracy, reducing time requirements by 40+ hours per week, and saving $2,000 per week in labor over the course of a two year project.* Employed technical expertise to create automation scripts using industry standard tools as well as custom written applications. This includes a custom program that compares an input file with over 200,000 records to application results stored in an Oracle database.

Ensured the quality of migrations of custom applications for Fortune 500 clients from legacy systems to new operating environments.* Developed test strategies, test cases, schedules, resource requirements, and documentation for a wide variety of applications and projects based on customer and business requirements.* Directed the work of teams including training, scheduling, and performance reviews.* Created; configured; scheduled backups, refreshes, and restores; and maintained testing environment integrity on a variety of architectures.* Automated many aspects of testing that increased accuracy and decreased time to complete projects.* Established consistent documentation and error tracking procedures.