Chelsea Bollom Email and Phone Number

Manage and create the schedule for 16 employees while also balancing coverage for the circulation desk, book-a-librarian sessions, training, and time off requests. Handling the purchasing for the entire adult collection including; Playaways, DVDs, large type items, EBooks and Audiobooks, and Spanish collection while considering reviews and the community needs. I supervise six employees directly under my department and collaborate with other departments. Manage and determine which books need to be weeded from the collection and assign staff to specific areas as needed. Maintain and delegate shelf-reading locations for the entire collection to staff members. Handle the promotional pieces for some of our online Databases like Mango Languages. Handle ILL requests when needed. Maintain and monitor overdue items and send out mail notices as reminders or bills. Oversee the library passes that the library circulates for patrons including communicating with those pass organizations. Update policies and procedures to keep the library current. Work with patrons who have questions or concerns about their accounts.

Working as both the Assistant Director and Marketing Librarian. Every sign and post you see is done by myself. I'm currently continuously expanding my skills by working on designing our website, taking classes, learning new techniques to make informative and fun social media posts to promote our services and programs.

After receiving my promotion to Assistant Director, I received training on schedule making, budgeting, creating monthly reports and agendas, and handling vendors. Despite these new responsibilities I still run and create programs, weed and process new items, and help maintain the library as I have been.

I am a librarian on a team of 3.5. I handle storytime sessions, one for the public and one for the preschool class at the school. I have experience cataloging, importing MARC records, editing records, wrapping books, and creating barcodes and spine labels. I have experience using the library software APOLLO and Cassie which manages our public computers. I manage our new Teen space and our Gaming Corner, I have organized one gaming tournament for the community with great success and will be organizing two more for the Summer. I run our adult craft program, and I have provided and taught Tech classes for seniors in the community. I have some experience using Facebook Live to do virtual Tech classes. The library partnered up with 21st Century and I managed an afterschool club where kids were creating their own comics using Pixton which encouraged creative writing. I also helped manage the Brain Buster club which was focused on puzzles, math problems, and games to encourage critical thinking skills.I have helped organize and run book tastings both at the school and had classes come over to the library itself. I have a lot of experience using Canva to create promotional pieces for the library that is used on our social media sites and in the library itself. I have created videos for our summer reading program and our other library programs. I run the e-newsletter for our library and am very familiar with MailChimp. I also create promotional videos for our Optisign which is played in the library. I have started developing my outreach skills by scheduling and booking event speakers and programs for summer reading and securing prize donations from a multitude of local businesses. For the Summer I will be organizing and running a Chalk Walk, an Indoor Scooter Obstacle course, and our STEM Stop sessions, from creating chemical reactions to programming using Sphero. I handle weekly deposits and provide technical assistance with our public computers and our printer.

I worked for the circulation department where I work with the public providing excellent customer service. I check out items to patrons, create/replace library cards, and receive fines. I provided light reference help for patrons and help promote library services that are offered. When I was not at the desk I am answering phone calls and pulled and processed hold items. I was also in charge of tracking items lost in transit between the different branches and our consortia. I was responsible for processing the 90+ day holds list where I found possible resolutions for long waiting periods, as well as, alert Acquisitions of bad records within the system. I was also responsible for printing out mailers for lost and overdue items for all of our seven branches. I also made time to help create welcoming fun displays for the circulation desk by collaborating with co-workers and using my craft skills.

I work for the circulation department where I work with the public by checking out to patrons, creating/replacing library cards, receiving fines, and help patrons with questions about our collection and resources. When I'm not on the desk I am answering phone calls, pulling and processing hold items, tracking items lost in transit. I am also responsible for creating a welcoming display for the circulation desk by collaborating and using my craft skills.

Ensuring quality resources for students and staff by scanning and editing articles, microfiche, and microfilm for interlibrary loans. Making transactions for students and staff members throughout the day, as well as, opening and closing the register. Providing services such as faxing, laminations, printing large orders, and prepping books to be shipped out for ILLs. Applied skills with computer software such as Microsoft Word, Microsoft PowerPoint, Adobe Photoshop, and Adobe Acrobat DC.

Ensuring quality customer service, providing information to customer concerns in person and through the phone. Deligating customer orders to the cooks and to supervisors. Resolving concerns and problems among employees and customers. Closing the cash register in the evening and using it frequently to process customer transactions. Training new employees. Maintaining a clean and sanitized work environment.