Chris Boudreaux Email and Phone Number
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PRINCIPAL PROJECT MANAGER:Principal project manager for AT&T University’s Innovation Program which is responsible for the execution & deployment of mobile first learning applications. Reimagining AT&T's approach to content strategy through the use of engaging technologies. END TO END PROJECT MANAGEMENT:Led training strategy, development and delivery of multiple enterprise wide training initiatives for call centers, retail sales employees, business sales/support employees and installation technicians. Training projects included product launches, building customer rapport, sales skills, corporate strategy, overcoming objections, combatting competitive strengths and methods/procedure enhancements.TRAINING DELIVERY:Facilitated leader led and virtual training workshops to employees and managers in the retail and call center organizations. Topics included leadership development, sales and new hire orientation. Impacted post training performance through use of successful strategies implemented, resulting 120%+ average sales attainment of training participants YoY. Conducted train the trainer workshops to up skill new and incumbent instructors.MENTORING:Supervised, mentored and developed five high performing Thrive! development program participants from 2020-2022. Provided coaching and development to further enhance these participant's project management, data analysis and executive presentation skills that contributed to the successful implementation of mobile learning applications and promotion of two participants into management positions.VENDOR NEGOTIATIONS:Lead point of contact with multiple training technology vendors to vet, stakeholder, secure funding and implement outsourced training applications into AT&T's ecosystem. Partnered with external and internal media teams to develop 20+ engaging training videos that supported various initiatives such as fraud prevention, increase selling confidence, providing extraordinary customer services and coaching techniques for managers. SYSTEM DEPLOYMENT:Led 21 cumulative pilots/expansions that that yielded revenue of $5.9 million in new wireless sales and 2.25% improvement in Customer Service Satisfaction Surveys through leading the implementation strategy of mobile learning applications to 105k employees across four client funded business units within AT&T (ie. retail, consumer call centers, business and technology).BA COMMUNICATIONS ULL:Bachelor of Arts in Interpersonal and Organizational Communication from University of Louisiana at Lafayette (ULL).
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Principal Project Manager And Chief Of StaffAt&TLafayette, La, Us
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Associate Director - Training DeliveryAt&T Nov 2023 - PresentDallas, Tx, UsLeading a team of consultant-delivery instructors, while ensuring continuous skill development through effective feedback and coaching. Streamlined communication between internal learning and development groups, driving impactful data insights and simplifying Power Bi reporting tools for enhanced organizational value.Implemented a task team for feedback between delivery instructors and content design teams, resulting in 25+ efficiency improvements. Developed an internal self-development program with 70% participation, leading to a 20% knowledge growth among 120 employees. -
Chief Of StaffAt&T Feb 2023 - Nov 2023Dallas, Tx, UsChief of Staff for the Director of AT&T Learning & Development supporting the AT&T Business, Sales & Distribution/Cricket organizations. Leading the strategy and implementation of mobile learning platforms within the AT&T consumer, business and technology organizations to enhance employee's learning experience and drive performance results.
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Principal Project ManagerAt&T Jul 2021 - Mar 2023Dallas, Tx, UsPrincipal project manager for AT&T University’s execution of the deployment of mobile first learning applications.Led the implementation strategy of mobile learning applications to 105k employees across four vertical groups within AT&T (ie. retail, consumer call centers, business and technology). Consulted and managed 21 cumulative pilots/expansions that yielded revenue of $5.9 million in new wireless sales and 2.25% improvement in Customer Service Satisfaction Surveys as of November 2022 YTD. Supervised, mentored and developed three high performing Thrive! development program participants from May-October 2022. Provided coaching and development to further enhance these participant's project management, data analysis and executive presentation skills that contributed to the successful implementation of mobile learning applications.
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Senior Business ManagementAt&T May 2019 - Jul 2021Dallas, Tx, UsProject Manager for PMO Training Strategy within HQ Operations. Responsible for project managing and providing training strategy for various training projects that are delivered to internal and external AT&T Retail, Authorized Retail, Call Center and Indirect Sales employees within AT&T (approximate audience size of 100k internal and external employees across all channels).Lead strategist and project manager supporting the launch of HBO Max training to the entire AT&T Consumer Organization (ie. call center and retail), reaching 100,000 employee audience. As a result, achieved 140% attainment to goal for new subscribers attributed to these training efforts.Coordinated deployment of live point of sale training to AT&T Retail and Authorized Retail employees to support new hire and continuation training with an audience of ~30k employees. Saved the company the cost of creating and maintaining training simulations on the point of sale system used in AT&T retail.Managed intake, prioritization and end to end project management for the AT&T University Media team who supported the AT&T Retail and Consumer Call Center organizations. This assisted with the development of over 100 training videos created by the team from 2020-2021.End to end project management of the 2021 Continuous Learning Series self development training program, in partnership with AT&T University and the owners of the CLS program, with a training audience size of over 100k employees within AT&T.Supervised, mentored and developed two high performing Thrive! development program participants in 2020-2021. This resulted in both participants being promoted into second level project management positions.
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Sales Program Execution LeadAt&T Oct 2017 - May 2019Dallas, Tx, UsProject Manager for HQ Training Initiatives that impact approximately 25,000 employees and managers in the AT&T Retail sales channel and approximately 3,000 employees and managers in the In-Home Experts sales channel.Developed and managing projects that involve both virtual and classroom instructor led training, virtual reality training, self paced training using our internal MOOCS platform, web based and video based training initiatives.Collaborated with team members from the training department and across the company to strategize and prioritize training requests. This includes managing our required training hours budget for frontline employees, ensuring that training has a positive business impact and ensuring that all training is relatable and focused on the intended audience.Project manager for DIRECTV sales training series for incumbent employees across AT&T Retail and Authorized retail training (audience size ~30k employees) in 2018. As a result, training participants achieved 160% average attainment in DIRECTV sales as a result of the training.Worked with media vendors and internal media teams to develop 20+ engaging training videos that supported various initiatives such as fraud prevention, increase selling confidence, providing extraordinary customer services and coaching techniques for managers.
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Sr. Training ManagerAt&T Oct 2008 - Oct 2017Dallas, Tx, UsFacilitated leader led and virtual training workshops to employees and managers in the retail and call center organizations. Created and facilitated behavior and results focused training workshops, at the client's request, to enhance the learner’s training experience and improve sales and customer service performance indicators.Served as project team subject matter expert for new to title sales and service representative training nationally. Conducted numerous national train the trainer sessions on revised training content and played a vital role in the national revision of new to title training for frontline representatives.Mentored and provided feedback on instructor’s performance and presentation skills.Successfully identified areas of opportunity regarding feedback received from participants and tracked post training metrics to incorporated successful strategies in my training facilitation to drive results. Because of these efforts, I consistently achieve 99% participant feedback and average over 100% customer service and sales attainment year over year. Organized an initiative to reduce the cost of training supplies and adopt technology in the classroom through using Apple TV and various applications to make training more engaging and reduce cost to the company.
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Sales ManagerAt&T May 2008 - Oct 2008Dallas, Tx, UsManaged and coached a team of fifteen retail store employees, created employee work schedules, handled customer escalations, coached employees to improve customer service and selling skills. Served as local market Subject Matter Expert for AT&T Home product sales (ex. AT&T HighSpeed Internet, DIRECTV and Home Phone Services).
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Retail Sales ConsultantAt&T Aug 2004 - May 2008Dallas, Tx, UsAssisted customers with AT&T wireless and home phone, internet and TV sales and service issues. Managed several business accounts with needs analysis and customer support of complex wireless services during my time in this role. Managed merchandising projects and assisted with establishing a new store location prior to opening. Appointed by area management as a SME for wired sales techniques for the Lafayette/Acadiana Market. I managed to exceed sales targets by more than 300% during my time in this role.
Chris Boudreaux Skills
Chris Boudreaux Education Details
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University Of Louisiana At LafayetteInterpersonal And Organizational Communication -
Notre Dame High School Of Acadia Parish
Frequently Asked Questions about Chris Boudreaux
What company does Chris Boudreaux work for?
Chris Boudreaux works for At&t
What is Chris Boudreaux's role at the current company?
Chris Boudreaux's current role is Principal Project Manager and Chief of Staff.
What is Chris Boudreaux's email address?
Chris Boudreaux's email address is cg****@****ail.com
What schools did Chris Boudreaux attend?
Chris Boudreaux attended University Of Louisiana At Lafayette, Notre Dame High School Of Acadia Parish.
What are some of Chris Boudreaux's interests?
Chris Boudreaux has interest in Saturday Night Live (Tv Series), American Idol (Tv Series), Katy Perry, Pandora Radio, Louis Vuitton, Michael Jackson, Tivo, Facebook, Amazon, Glee (Tv Series).
What skills is Chris Boudreaux known for?
Chris Boudreaux has skills like Training, Wireless, Leadership, Sales, Telecommunications, Direct Sales, Customer Retention, Management, Coaching, Customer Satisfaction, Customer Experience, Customer Service.
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