Constance Bowers Email & Phone Number

Fayetteville,Nc

Fayettteville-Durham,Nc

Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Customer base Clinics, Physician Offices, Surgery Centers Called on Large Hospital networks that owned Physician Practices. Found new business through Cold Calling, Networking, Prospect Presentations and Developing Relationships outside of the buying chain. Serviced existing clients with GPO Contracts, Compliance Issues, Products and A/R. Up-sold products and motivated customers to upgrade current product and ensured that customers were satisfied with company products and services by doing purchase follow-up calls. Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction

Field Service is responsible managing the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and Cardinal Health. Responsible for identifying, quantifying, qualifying, tracking, and evaluating customer pain points; and, for facilitating, developing, designing and implementing processes that improve overall customer experience. Act as customer advocate and liaison back into Cardinal Health organization (field sales, customer service, implementation, contracts.•Demonstrates general knowledge of customer relationship management, sales, and operations functions•Manages basic and routine customer transactions on a daily basis•Typically supports customer service function for a small number of accounts•Assists with process improvement projects as needed•Assists with data collection and reporting to support initiatives and basic business needs•Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces•Ensures that customers have a positive experience; commits to meet or exceed customer expectations.•Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.•Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.•Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and take

Maintained productive relationships with existing customers through exceptional follow-up after sales. Established relationships with clinics, physician offices, laboratory, surgery centers. Worked with GPO contracts, introduce new products. Excellent follow up skills. Success with Pharmaceuticals, Laboratory, Equipment, POC and Multiple Product Lines Oversaw Sales Forecasting, goal setting and performance reporting for all accounts. Organized joint sales calls with current customers and outside vendors

Fayetteville-Raleigh-Durham, North Carolina Area

Extensive Medical products knowledge as well as Lab, Pharma, medical devices and equipment. As well as DME. Excellent communication/people skills from years of working with people and training in customer service based occupations; both emergent and non-emergent. Extremely driven, versatile, energetic and passionate. Prompt and reliable. Well read, well versed, sophisticated, and always keen for a challenge. Able to maintain calm and collected in any situation. Able to assess any situation quickly to determine what it entails and respond promptly with an appropriate solution. Trained to perform under immense pressure. Anticipating, identifying and meeting customer needs before and as they arise. Connecting with the customers in a way that provides them with a sense of confidence in the company and the products. Device sales and marketing. Identifying key customer demographics through numerous studies.Strong organizational skills Time management Active listening skills Spreadsheet management Seasoned in conflict resolution Microsoft Office proficiency Sharp problem solver Self-directed Energetic work attitude Excellent communication skills Customer service-oriented Multi-line phone proficiencyData Entry Proficient