Carlos Bracho M Email & Phone Number

Carlos is a Technical Product Manager with extensive experience in Product Management and Product Analysis, specializing in delivering high-value solutions that drive business outcomes. His strengths—Deliberative, Maximizer, Achiever, Analytical, and Harmony—shape his approach to leadership, decision-making, and collaboration, ensuring that his teams focus on value realization and continuous improvement.He has led cross-functional teams to implement regional, cloud-based Contact Centers and automate key business processes, resulting in significant time and cost savings. A major recent achievement involved leading the transition of product complaint processes to a new Business Process Automation system, reducing processing time by 30% and saving 1.4K working hours in the first six months. Additionally, Carlos has delivered IT solutions for reporting product complaints to health authorities in multiple regulated countries, cutting process time by 60% and saving over 100K working hours.Carlos is focused on aligning technical solutions with business goals, ensuring measurable performance through OKRs. One of his key successes was launching a globally managed but regionally executed Contact Center in just five months to support the emergency use of a new product across 16 countries. The center, powered by cloud solutions and integrated with CRM, supported up to 100 agents and enabled multiple channels that collected up to 10% of customer requests related to the product over two years.In his previous role as a Product Analyst, Carlos was responsible for managing IT capabilities that supported case management processes, such as Adverse Events and Product Quality Complaints. He partnered with IT regional and global teams to expand these capabilities, ensuring compliance with evolving health regulations while driving operational improvements.Carlos’ leadership has consistently been validated through feedback, with an average score of 4.5+ out of 5 from peers and managers, highlighting his strengths in communication, mentoring, and leadership.Outside of work, Carlos enjoys running, swimming, and traveling. He is proud to have completed a major marathon and continually seeks new challenges that push him both personally and professionally.

Listed skills include Itil, Project Management, It Service Management, It Management, and 32 others.