Courtney Bratcher Email & Phone Number

Miami, Fl, Us

United States

- Oversee daily kitchen operations, ensuring high standards of food quality, safety, and cleanliness.- Lead and manage a team of kitchen staff, support, and performance feedback.- Monitor inventory levels- Implement and enforce strict food safety and hygiene standards, including temperature control, proper storage, and sanitation.- Collaborate with the front-of-house team to ensure seamless service and customer satisfaction.- Resolve any kitchen issues promptly, maintaining a positive and productive work environment.- Analyze kitchen performance metrics to optimize workflow and improve efficiency.

Miami, Florida, United States

- Assist in overseeing kitchen operations, ensuring food safety and hygiene standards are met.- Support in managing kitchen staff, fostering a positive and collaborative work environment.- Monitor food preparation and presentation to ensure consistency and quality.- Help maintain kitchen equipment and ensure compliance with sanitation regulations.- Provide training and guidance to staff on proper food handling, safety, and cooking techniques.- Participate in daily food ordering, receiving, and inventory management.- Contribute to creating an efficient and organized kitchen flow to optimize service delivery.

Miami, Florida, United States

- Facilitate a supportive residential community by fostering positive relationships among residents and promoting a sense of belonging.- Plan and execute engaging educational and social programs that cater to the diverse needs of residents, enhancing personal development and community engagement.- Serve as a peer mentor and advisor to over 50 residents per semester, offering guidance on academic, social, and personal matters while maintaining confidentiality.- Ensure safety and compliance by conducting regular room inspections, reporting maintenance issues, and enforcing housing policies and community standards.- Mediate conflicts between residents, utilizing conflict resolution techniques to maintain a harmonious living environment.- Participate in on-call rotations to respond to emergency situations, provide assistance, and uphold residential policies.- Collaborate with university staff and other RAs to develop and improve residence hall operations and programming.-Provide administrative support through timely completion of reports, incident documentation, and event assessments.

Miami, Florida, United States

- Assist lead instructors in preparing and organizing class materials, equipment, and ingredients for culinary demonstrations and hands-on cooking sessions.- Support students by providing guidance during practical cooking exercises, ensuring adherence to proper techniques and food safety protocols.- Monitor and manage kitchen operations during class, maintaining cleanliness, order, and efficiency throughout the workspace.- Demonstrate fundamental cooking methods and skills to students, offering personalized feedback to help them improve.- Aid in evaluating student progress based on performance, participation, and comprehension of culinary concepts.- Facilitate communication between students and instructors, clarifying lesson objectives and assisting with troubleshooting issues.

Miami, Florida, United States

- Greet and seat guests promptly while providing a warm, welcoming atmosphere.- Accurately take food and beverage orders, inputting them into the POS system to ensure timely service.- Deliver exceptional customer service by addressing guest inquiries, accommodating special requests, and resolving issues with a positive attitude.- Ensure adherence to food safety and hygiene standards, following proper procedures for food handling and allergen awareness.- Collaborate with kitchen staff to ensure food quality and presentation meet company standards before serving to guests.- Upsell menu items and promotions to maximize sales, contributing to restaurant revenue goals.- Maintain a clean and organized dining area, restocking supplies, and resetting tables for efficient service turnover.- Process guest payments, handle cash and card transactions accurately, and balance sales at the end of shifts. - Work efficiently in a fast-paced environment, managing multiple tables while maintaining attention to detail and high service standards.

Winter Park, Florida, United States

- Provide excellent customer service by assisting clients with financial transactions, including deposits, withdrawals, and account inquiries.- Ensure accuracy in handling cash transactions, balancing the cash drawer daily to minimize discrepancies.- Verify customer identification and validate account details to prevent fraudulent activities.- Educate customers on available banking products and services, such as savings accounts, and online banking tools.- Collaborate with the bank team to resolve customer issues promptly, escalating concerns when necessary.- Adhere to all bank policies, regulatory requirements, and compliance standards to maintain operational integrity.- Assist in preparing financial reports and maintaining proper records for auditing and tracking purposes.

Master Of Science - Ms, Hospitality Administration/Management

Bachelor'S Degree, Hospitality Administration/Management

Education record