Director, Strategic Accounts | Los Angeles
Current•Promoted to oversee Strategic Accounts team within Los Angeles office, managing annual volume of $20M in client projects encompassing design, furnishing, installation, warehousing, and workplace solutions.oRetain direct management over personal portfolio of up to $9M in annual project volume.•Lead team of three Account Managers and two Sales Coordinators in supporting needs of enterprise clients across industries ranging from workplace and healthcare to government/military and higher education.•Foster positive and trusting client relationships to bolster retention and satisfaction rates; resolve team & client questions and concerns during end-to-end process as first point of contact for escalated issues.•Differentiate PeopleSpace against competitive offerings by researching client needs, corporate goals, business practices, and performance criteria to provide customized and creative solutions.•Negotiate and maintain long-term business contracts with clients and third-party vendors; collaborate with Haworth and additional manufacturing partners on pricing agreements and product specifications.•Position company for continual growth in high-potential markets by spearheading new business development efforts, partnering with existing national clients to set and enforce sales standards across all company locations.•Ensure clients receive quality solutions and positive business outcomes by managing project logistics and resources in partnership with Designers, Project Managers, Project Coordinators, Quality Assurance, and Service teams.Select Achievements•Drove 30% margin increase across Los Angeles Strategic Account team since 2018 through dedicated leadership of robust project portfolio, promoting loyal and satisfied clients.•Steered successful completion of two three-floor office locations in Los Angeles for American multinational law firm, ensuring seamless execution of both projects simultaneously to meet client demands and deadlines.