7 years experience in customer service in the retail industry, consistenly achieving a 98% accuracy in balancing register. 5+years in retail management, developing postitive relationships with customers and resolving customer conflict. Mentor, process payroll, and schedule over 120+employees. 4+years working in insurance, and medical billing call center. Consistently achieved a 98% quality review provided and exceptional customer services.
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Medical/Insurance Customer Service RepresentativeTeleperformance, Usa Oct 2011 - Jul 2012Greater Salt Lake City AreaProvided customer service for medical billing. Educated patients on services provided by doctor's office. Researched invoices and handled coding disputes. Processed credit card payments, and set patient's accounts on payment plans. -
Insurance Customer Service RepresentativeEducators Mutual Insurance Oct 2008 - Mar 2010Murray, UtProvided customer service for medical insurance benefits. Quoted patients and providers benefits. Researched claims for discrepancies, handled coding disputes, and gave payment information. Reviewed and updated patien'ts insurance for proper billing. Researched, validated, received, and sent correspondences for flexible spending accounts. -
Store ManagerLowe'S Home Improvement May 2001 - Jul 2008Greater Salt Lake City AreaProcessed credits, debits, returns, and cash transactions with 98% accuracy in balancing register. Resovled customer complaints and concerns. Oversaw and scheduled over 120 employees. Processed payroll, interviewed new applicants, and promotions. Conducted reviews and meetings. Maintained and processed paperwork in a timely manner. Inititated, reviewed, and discussed audits to ensure store was in compliance.
Cecilia Britton Education Details
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Cyprus High SchoolHigh School Diploma
Frequently Asked Questions about Cecilia Britton
What is Cecilia Britton's role at the current company?
Cecilia Britton's current role is Medical/Insurance Customer Service Representative at Teleperformance.
What schools did Cecilia Britton attend?
Cecilia Britton attended Cyprus High School.
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