Ciaran Brolly Ba Hons, Mcmi, Lia, Apa(Loans) Email & Phone Number

Ireland

Derry, Northern Ireland

Derry

- Dynamic oversight of department managing administration of arrears management in secured loan environment, court, litigation, LPA processes and repossessions - Plan and coordinate functional activity to ensure divisional business plans implemented achieve goals and targets - Ensuring departmental BCP’s remain current and in line with business needs - Key management and oversight of client governance and relationships- Analyse market trends and competition, deliver diligent… Show more - Dynamic oversight of department managing administration of arrears management in secured loan environment, court, litigation, LPA processes and repossessions - Plan and coordinate functional activity to ensure divisional business plans implemented achieve goals and targets - Ensuring departmental BCP’s remain current and in line with business needs - Key management and oversight of client governance and relationships- Analyse market trends and competition, deliver diligent product demonstrations to clients and business prospects- Interdepartmental communication on regular basis ensuring own division and others are fully informed of planned changes to service provision and aware of the potential impact and training required each team- Mentor, motivate and monitor direct report team consisting of 4 Operations Managers, 14 team managers, 5 Flow Leaders 190+ consultants, to achieve targets and promote commercial viability of the company- Recruit, support and develop staff in accordance with business requirements building dynamic departmental management network and high performing teams- Maximise interdepartmental income generation through projects, fee reviews and identification and pursuit of new leads as appropriate to utilise growth opportunities- Control and responsibility for departmental budget in line with specified targets deliver effective costs savings and maximise profits- Oversight for operational risks within the department and deployment of strategies to manage the same- Adhere to stringent health and safety initiatives, responsible for ensuring that all functional staff have received necessary training and comply with legislation and operation within legal obligations- Deputise for Site Director at Senior Executive meetings as appropriate. Show less

- Formation and oversight of operational controls team- Control framework design to aid Operational loss mitigation, tangible six figure reductions evidenced 12 months after implementation.- Project Management of arrears process improvements, strategy implementations, new client take ons - Project Manage roll forward of collections strategies and subsequent changes in response to portfolio performance.- Identify and implement opportunities to streamline processes using Lean… Show more - Formation and oversight of operational controls team- Control framework design to aid Operational loss mitigation, tangible six figure reductions evidenced 12 months after implementation.- Project Management of arrears process improvements, strategy implementations, new client take ons - Project Manage roll forward of collections strategies and subsequent changes in response to portfolio performance.- Identify and implement opportunities to streamline processes using Lean Techniques- Formulate analytics to demonstrate results and recommendations in an effective manner- Identify opportunities for optimising business performance- Client relationship management to incorporate weekly and monthly account reviews, performance trends, strategy management and, supplier management.- Weekly and Monthly reporting to Director Team - Development of proactive strategies to enhance management of Client relationships.- Management of a team of specialist personnel - Represent the various Heads of Credit Management Operations at client governance meetings Show less

- Oversee dynamic credit management department responsible for 18 client portfolios 14 UK and 4 ROI with assets under administration in excess of £7 billion - Administer arrears management in secured loan environment, court, litigation, LPA processes and repossessions - Manage in excess of 50 supplier relationships providing quality service - Plan and coordinate functional activity to ensure divisional business plans implemented achieve goals and targets - Responsible for… Show more - Oversee dynamic credit management department responsible for 18 client portfolios 14 UK and 4 ROI with assets under administration in excess of £7 billion - Administer arrears management in secured loan environment, court, litigation, LPA processes and repossessions - Manage in excess of 50 supplier relationships providing quality service - Plan and coordinate functional activity to ensure divisional business plans implemented achieve goals and targets - Responsible for singularly developing all MI for internal and external reporting utilising Microsoft Excel knowledge- Maintain regular dialogue with key contacts discussing process issues, best practice and procedures and current service levels ensuring customer awareness and satisfaction - Analyse market trends and competition, deliver diligent product demonstrations to clients and business prospects- Interdepartmental communication on regular basis ensuring own division and others are fully informed of planned changes to service provision and aware of the potential impact- Mentor, motivate and monitor direct report team consisting of 14 team managers, 120+ consultants and 2 analysts to achieve targets and promote commercial viability of the company- Recruit, support and develop staff in accordance with business requirements building dynamic departmental management network and high performing teams- Introduced incentive programme which resulted in increased motivation and decreased sickness and absenteeism- Maximise interdepartmental income generation through projects, fee reviews and identification and pursuit of new leads as appropriate to utilise growth opportunities- Control of departmental budget in line with specified targets deliver effective costs savings and maximise profits- Adhere to stringent health and safety initiatives, responsible for ensuring that all functional staff have received necessary training and comply with legislation and operation within legal obligations Show less

-Proactive team manger overseeing credit management department-Work allocation and ensuring Service Level Agreements (SLA) are maintained in line with the Client Service Agreement-Report to Department Manager with accurate performance updates in respect of SLA maintenance and ensure accounts are managed professionally and in line with Client Policy and Arrears Strategy-Undertake control procedures at required time intervals ensuring client policies and procedures are always… Show more -Proactive team manger overseeing credit management department-Work allocation and ensuring Service Level Agreements (SLA) are maintained in line with the Client Service Agreement-Report to Department Manager with accurate performance updates in respect of SLA maintenance and ensure accounts are managed professionally and in line with Client Policy and Arrears Strategy-Undertake control procedures at required time intervals ensuring client policies and procedures are always relevant-Monitor staff productivity to ensure consultants are working to an acceptable standard of productivity, maintain service levels and perform meticulous quality checks and audits-Handle complaints-Conduct monthly performance reviews with consultants providing ongoing constructive feedback and provide coaching to all team members including performance feedback-Conduct team briefs and administer people management activities including managing performance, attendance, grievance and disciplinary procedures-Recruit high quality consultants and responsible for overall effective administration of teams including identifying and reporting resourcing issues Show less

- Sole responsibility for all production area risk assessments ensuring paramount health and safety for the group and ensuring company values are applied at all times- Management of demanding production quantity and yield targets with formation and seamless administration of effective multi-team shifts- Chair morning production meetings with the VP of Manufacturing, Technical Director and Equipment Manager to discuss progress and current issues arising- Identify training… Show more - Sole responsibility for all production area risk assessments ensuring paramount health and safety for the group and ensuring company values are applied at all times- Management of demanding production quantity and yield targets with formation and seamless administration of effective multi-team shifts- Chair morning production meetings with the VP of Manufacturing, Technical Director and Equipment Manager to discuss progress and current issues arising- Identify training requirements within Waferfab liaising directly with Shift Managers and Trainers to ensure a superlative level of training was provided in timely and efficient manner- Enforce stringent adherence to TL9000, ISO9001 and QS9000 standards with assistance of quality department- Manage shift managers holidays, absenteeism and appraise all personnel of expected goals using performance management and SMART objectives- Concise communication at all levels and setting of departmental KPI's such as cycle-time, yield, output, absenteeism and operator efficiency- Utilise business acumen to initiate continuous quality improvements resulting in elimination of handling errors, 20% yield improvement and significant corporate savings- Design, creation and maintenance of Fab capacity model through factory explorer/excel model and creation of production schedules allowing micro management of important product projects- Elimination of Fab bottlenecks by effective management of WIP using capacity modelling tools (Factory Explorer)- Deputising for Wafer-fab Operations Director covering holiday leave and other necessary absences Show less

- Produced highest activity and best yield of four shifts within the company meeting all production quantity and yield targets with highly motivated team resulting is minimal absenteeism - Formation and administration of effective shift team and administering disciplinary action for non-conforming employees, providing cover for Production Manager when necessary - Implement cross training plans for all operations producing top performing high quality team with excellent stand levels in… Show more - Produced highest activity and best yield of four shifts within the company meeting all production quantity and yield targets with highly motivated team resulting is minimal absenteeism - Formation and administration of effective shift team and administering disciplinary action for non-conforming employees, providing cover for Production Manager when necessary - Implement cross training plans for all operations producing top performing high quality team with excellent stand levels in cross trained skills- Ongoing time studies ensuring capacity data was up to date, creation and upkeep of capacity model for two different production areas accurately dictating maximum production capabilities for each area- Constant revolving analysis of ergonomics of production area, suggest and implement improvements and playing pivotal role in deciding new equipment requirements saving company significant capital investment with effective management of existing resources Show less

- Maintain engineering process, cover evening and weekend shifts, utilise expertise in Dielectrics and Ion milling, consisting of CMP's, Ion milling cluster tools, Competch deposition tools, metal etch deposition tools and all associated meteorology- Disposition of non-conforming products, adjust processes dictated by SPC trends, scrap investigation and analysis, development of OCAPS and problem resolution demanding superlative understanding and application- Liaise with Production… Show more - Maintain engineering process, cover evening and weekend shifts, utilise expertise in Dielectrics and Ion milling, consisting of CMP's, Ion milling cluster tools, Competch deposition tools, metal etch deposition tools and all associated meteorology- Disposition of non-conforming products, adjust processes dictated by SPC trends, scrap investigation and analysis, development of OCAPS and problem resolution demanding superlative understanding and application- Liaise with Production Management ensuring timely resolution to process issues with minimum impact on workflow Show less

- Supervise operators and WIP flow within MR, metal disposition area of Fab updating schedules daily in meetings and liaising with equipment to ensure timely execution of PM schedules- Teach lean manufacturing techniques and ensuring all operators adhere to procedures, induction and training of new operators and developing effective training plans for operators within assigned areas- Conduct yield investigations with regards to operator mis-process and adherence to daily yield and… Show more - Supervise operators and WIP flow within MR, metal disposition area of Fab updating schedules daily in meetings and liaising with equipment to ensure timely execution of PM schedules- Teach lean manufacturing techniques and ensuring all operators adhere to procedures, induction and training of new operators and developing effective training plans for operators within assigned areas- Conduct yield investigations with regards to operator mis-process and adherence to daily yield and production targets Show less

- General store management responsible for stock control, staff rosters and holiday rosters, disciplinary procedures and motivating and training all personnel to achieve weekly sales targets - Led store to exceed targets by 28% on a regular basis, carrying out weekly auditing and banking and organizing effective promotions to improves sales following market analysis of current trends and customer requirements

Apa (Loans), Loans And Regulation, Pass

Study under the Central Bank of Ireland's minimum competency guidelines to qualify me to re-structure mortgage debt for borrowers.

1St Class Ba Hons, Business & Hr

Activities and Societies: Rugby Team

Nebs Lv 3, Management

Onc, Computer Studies

Activities and Societies: Rugby Team, GAA Team

Gcse, 9 Subjects A-C