Craig Broussard Email & Phone Number

Texas, United States

London, Ontario, CA

• Provided advisory services to CIOS, C-Level executives, and IT leaders, delivering best-practice research and industry insights to optimize organizational performance.
• Developed business-aligned IT strategies resulting in 20% increased enablement to business and proper prioritization of key projects.
• Delivered cost optimization and vendor management consulting workshops, resulting in several million in savings.

Dallas, Texas, US

• Led the planning and execution of all ABTP programs for 2023 and 2024, ensuring successful implementation and alignment with organizational goals.
• Collaborated with the President to support strategic decision-making and drive growth initiatives within the Association for Business Technology Professionals DFW.
• Implemented innovative strategies to enhance member engagement and increase program participation, resulting in a 20% increase in program attendance.
• Developed strong leadership and communication skills while working in a fast-paced and dynamic environment.

Irving, TX, US

• Led a team of 4 directors and 34 resources, managing infrastructure services for 8,500 associates across 50+ countries.
• Negotiated ELA agreements, achieving $3.5M in savings over 3 years.
• Implemented a vendor and technical debt management program for efficient asset management.

Consulting providing IT Strategy and Operations oversight for strategic business services support for Sinnat, LLC.

95877 Bezons, FR

• Led a team of 10 direct reports and 326 overall members, delivering ITIL process performance and enterprise support for 220 North American accounts.
• Achieved 200% of target savings goal and 30% productivity improvement over 6 months.
• Implemented individual performance KPIs, resulting in 30% cost savings and 25% increase in capacity.

95877 Bezons, FR

• Led a team of 25 deal assurance specialists at Atos, ensuring compliance and risk mitigation for over 150 high-value deals worth $500M.
• Implemented customer-centric deal assurance protocols, resulting in a 30% increase in deal closure rate and $50M in additional revenue.
• Cut operational costs by 15%, saving the company $10M annually through streamlined processes.

95877 Bezons, FR

• Managed budgets over 30 mm Euros, ensuring expenses were within plan.
• Generated 20.1M Euro additional revenue through incremental work and complex projects.
• Enhanced SLAs by 40%+ within 12 months.

Espoo, Southern Finland, FI

Provided the data center services from 9 global data centers for all computing needs with over 3000 servers and 5 petabytes of storage for development, production, and disaster recovery services. Serviced at one time over 100 local server rooms that we did a consolidation program to reduce costs and scale the environments.> Accomplished $100M in savings by.

Espoo, Southern Finland, FI

Drove ITSM, user support, technical design, service levels, operational and governance processes, quality and tools for the NSN infrastructure. Ensured high quality verbal and written communication and that all external providers were aligned using Remedy for ITSM ticket management. Developed the strategic plans for global automated testing and implemented.

Espoo, Southern Finland, FI

Delivered Infrastructure services for all North America and Global Delivery services. Supported ~300 Enterprise Business and consumer applications running on infrastructure I was responsible for including nokia.com site. Managed 40,000 Sq. Ft raised floor data center and the resources supporting it. > Realized $10 million savings over 2 years on a new.

Bachelor'S Of Science, Business Administration And Management, General

Certified Trainer, Service Excellence