Chris Brown Email & Phone Number

Austin, Tx, Us

St. Louis, Missouri, Us

Belden designs and manufactures a comprehensive portfolio of networking, security and connectivity technologies and products across a variety of industrial, enterprise and professional broadcast markets.

London, England, Gb

Global supplier of custom-engineered sensors and instrumentation for use in harsh environment applications in aerospace, oil & gas, chemical, mining, water/wastewater, and nuclear power.Promoted to lead Sensors Sales, Marketing, and Customer Care team as part of new Ultra Energy group.• Increased team productivity 20% through reorganization, workflow automation, order pipeline discipline, digital marketing, and staff reductions; created four salesperson-led business stream teams to increase customer focus, streamline internal resource allocation, and increase service levels; created Sales Operations function to scale and strengthen deal desk, and improve distribution partner management; implemented Solution Selling standards and training to improve complex selling effectiveness; implemented CRM-based order pipeline reviews and order forecast reporting• Increased marketing-qualified lead volume 200%+/yr over prior history; implemented digital marketing to replace low-performing legacy advertising spend in print journals; improved search engine results by increasing focus on needs of target engineering audience; implemented new value proposition messaging, and new website and meta tags; researched and onboarded digital marketing agency to create digital content and assist with email marketing campaigns, and posting on blogs and social media• Led initiatives to improve customer buying experience; expanded e-commerce and website to increase buying options; expanded customer care workflow automation to generate monthly customer experience reports addressing case resolution performance, customer sentiment, and customer satisfaction; implemented monthly internal customer experience reviews• Led effort to enter space market; gained position on new rocket engine platform and long term supply agreement on firm's first space program

London, England, Gb

Managed global sales, marketing, and customer care for the industrial division supplying custom-engineered sensors and industrial networking components to industrial market segments.• Led turnaround of industrial markets team; defined 5-year order and profit growth vision; reorganized to increase focus on customer acquisition and key account support; implemented new job designs, compensation plan, and team structure; leveraged CRM to automate routine tasks; reduced headcount 30%; grew overall orders from $10.5M/yr to 16M/yr over 7 years (8.7% CAGR); grew pre-COVID aerospace annual orders at 23.7% CAGR over 4 years from $1.04M/yr to $2.44M/yr• Improved customer experience through digital transformation and changing team culture; implemented CRM system including integration with existing ERP system to provide a complete view of customer buying activity and support experience; go-live achieved in 10 months providing significant automation of routine sales, marketing, and customer care operations• Implemented firm's first-ever e-commerce platform; involved complex integration with existing ERP system to connect buyers directly with factory; streamlined customer purchases of catalog products and products on pre-negotiated supply agreements• Implemented new process to streamline pursuit of more valuable engineer-to-order opportunities; increased salesperson responsibility to manage requirements, and engineer responsibility to more quickly deliver more effective solution designs• Secured parent funding to pursue AS9100 quality certification; certification achieved in 2017 strengthening existing business and significant source for new business• Implemented significant overhaul of customer care operations; transitioning from email triage of customer support requests to CRM case-based; significantly increases visibility to resource allocation and resolution performance

Cedar Park, Texas, Us

Global supplier of product test facilities and equipment serving wireless, aerospace, defense, and manufacturing.Managed 22-person sales & customer service team for the test & measurement division of this 750-employee, $150 million global manufacturer of construction-intensive test & measurement solutions serving wireless, defense and manufacturing industries.Led turnaround strategy for global sales operations and Americas field sales teams. Grew Americas annual orders from $28M to $54M.Overhauled and re-energized sales support and customer service operations; introduced solution selling practices; increased distribution channel quality, agility and productivity; strengthened technology partner relationships

Us

Start-up offering Ethernet/IP-based security monitoring appliances and software for critical infrastructure.Set-up and directed ground-floor global channel strategy, infrastructure, operations & communications for this technology firm offering critical infrastructure security solutions.Recruited 40+ channel partners in 12 months in US, Canada, EMEA and APAC including five solution providers listed on the Solution Provider 500. Directed set-up of firm’s public sector practice; secured and managed firm’s GSA Schedule.

Bs, Mech. Engr; Materials Science

Mba