Handled calls from stores concerning technical issues, Point-of-Sale Support, and store policy issuesAssisted stores with troubleshooting hardware over the phonePerformed troubleshooting over the phone for registers, register printers, office printers, and office computersCreated and maintained active directory accounts for store employees (password resets, account unlocks, etc.)Staged and shipped mobile devices, hard drives, scanners, and other devices to the storesDocumented and filled out work order tickets in a ticketing softwareEscalated bigger issues to the appropriate tier 2 Technician and/or other teams in the Information Services departmentI learned the ability to fill out tickets while working with the store over the phone simultaneously.This is a seasonal employment that will end at the beginning of February 2018 because the company does not have the budget to hire on any full-time employees.