Chris Shea Email and Phone Number
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Results driven executive and entrepreneur bringing together the right talent to enable great things to happen. I have a passion to do work that matters; leading and developing teams to perform at their best and helping companies grow through best in class customer experience. As a business leader, I have learned the best way to grow a company is through delivering value with exceptional customer service. When you have a Customer willing to recommend your service or product you have a growth business. Building new businesses and turning-around existing businesses requires hard work and the process can be a lot of fun. Teams I've led have grown revenue and reduced cost while increasing employee and customer success.Specialties: International Business & Operations, Product Support & Services, Business Development, Supply Chain, Customer Services, Restructuring, Global Services, Managed Services, Information Technology, Negotiations, Organizational Development & Alignment
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Chief Executive OfficerVeltig Nov 2018 - PresentOrange County, Ca, UsAt Veltig we are helping businesses implement, integrate and optimize the Salesforce platform of solutions to improve their operational execution and higher Customer satisfaction.
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Managing PartnerGranger Telecom Corp. Dec 2019 - Dec 2023Our dedicated team at Granger Telecom Corp has earned an outstanding reputation in our industry for our technical capabilities, superior quality, safety, and our reliability in the installation and testing of telecommunications systems. We are uniquely qualified and have been involved in every facet of wireless system construction from engineering system design to product selection, site builds, inspections, installation, repair, and system test and turn-up. Whether you have a telecom vision or concept, or you are in need of support for your existing network, contact Granger Telecom.
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Vp Business Development & OperationsSwitchboard Software Sep 2018 - Jan 2020With our cloud based Operations Management System - Switchboard, we are helping Solar businesses speed-up their cycle times, increase cash flow and improve Customer satisfaction. -
Sr. Director Of OperationsSolar Universe 2015 - Feb 2018Led a team of professionals in providing Engineering and Supply-Chain solutions and support to a network of 100+ solar companies across the US. • Developed a network of distributors that allowed for the freeing of $1.6M in working capital. • Established special pricing agreements with manufactures that reduced the cost of material by over 30%. • Modified processes and services as the business scaled from 40 partners to 100+ network partners.
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Founder & PresidentSolaropoly, Inc. 2008 - 2015Built a company providing solar electric solutions to consumers and commercial customers covering end-to-end services from needs analysis, design, installation and monitoring. • Developed processes that allowed for contract to full operations to be cut from 8 weeks to 2 weeks. • Built the team from zero to three field operations teams and a central support team.• Achieved over $2M/year in sales.• Sold franchise business in 2015.
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Vp - Global Services OperationsNcr 2007 - 2008Atlanta, Georgia, UsLed a global team of 3000+ professionals who were accountable for the development and implementation of NCR Service and Support’s playbook and delivering managed services. • Implemented a new field dispatch platform that increased usage of field service personnel and improve time to serve customers. • Decreased logistics and material operating costs by $27M.• Removed an additional $15M of cost from NCR’s Customer Care Centers through improved talent utilization and equipment assets. -
Vp Services Strategy And Business DevelopmentMotorola 2003 - 2007Chicago, Illinois, UsLed global development and implementation of Services delivered through both an in-house global workforce and a network of worldwide partners. Primary activities included Business Development, Marketing, Customer Care Centers, Product Support Engineering, Customer Experience Engineering, IT, Corporate Escalations Management and Global Services Contract Management.• Increased gross margins from 22% to 33%. • Improved satisfaction scores from 3.2 to over 4.2 on 5 point scale.• Built a multi-lingual Excellence Center in Central Europe to service the whole of Europe which was the largest growing market. -
Vp Americas Consumer Services And SupportHewlett-Packard 2000 - 2003Houston, Texas, UsLed and developed a geographically remote team of leaders responsible for the post-sales consumer experience, warranty cost structure and P&L of service and support of HP’s consumer products in US, Canada and Latin America. Activities included sales, marketing, business development, call center support, bench repair and on-site repair. • Built an international workforce of 4000+ professionals that delivered multilingual call centers, emails, chat and web support. • Focused resources on key drivers that improved customer satisfaction and operational efficiencies. • Integrated the Compaq Consumer Service division into HP and reducing head count over 30%• $100M/year in cost reductions on budget of over $500M. -
Gm Product Support - Emea Developing CountriesHewlett-Packard 1995 - 2000Houston, Texas, UsManaged and developed an international team of professionals across Europe, Middle-East and Africa. Responsible for the service and support of HP across 78 countries. Activities included call center support, bench repair and field operations. • Aligned HP’s $200M Support Material Operations across their multi-country distribution centers to allow for the Agilent spin-off.• Established new services entities in Israel and South Africa. • Increased revenue contributions by over 20%. • Orchestrated an 80M$ savings to HP during first 3 years.
Chris Shea Skills
Chris Shea Education Details
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Bellarmine College Preparatory -
California State University-SacramentoBusiness - Mis
Frequently Asked Questions about Chris Shea
What company does Chris Shea work for?
Chris Shea works for Veltig
What is Chris Shea's role at the current company?
Chris Shea's current role is Building growth businesses by focusing on Employee and Customer Experiences..
What is Chris Shea's email address?
Chris Shea's email address is ch****@****ail.com
What is Chris Shea's direct phone number?
Chris Shea's direct phone number is +163182*****
What schools did Chris Shea attend?
Chris Shea attended Bellarmine College Preparatory, California State University-Sacramento.
What are some of Chris Shea's interests?
Chris Shea has interest in Economic Empowerment.
What skills is Chris Shea known for?
Chris Shea has skills like Strategy, Program Management, Business Development, Team Building, Finance, Cross Functional Team Leadership, Process Improvement, Negotiation, Start Ups, Strategic Planning, International Business, Operations Management.
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