Chris Shea Email & Phone Number

Orange County, Ca, Us

At Veltig we are helping businesses implement, integrate and optimize the Salesforce platform of solutions to improve their operational execution and higher Customer satisfaction.

Our dedicated team at Granger Telecom Corp has earned an outstanding reputation in our industry for our technical capabilities, superior quality, safety, and our reliability in the installation and testing of telecommunications systems. We are uniquely qualified and have been involved in every facet of wireless system construction from engineering system design to product selection, site builds, inspections, installation, repair, and system test and turn-up. Whether you have a telecom vision or concept, or you are in need of support for your existing network, contact Granger Telecom.

With our cloud based Operations Management System - Switchboard, we are helping Solar businesses speed-up their cycle times, increase cash flow and improve Customer satisfaction.

Led a team of professionals in providing Engineering and Supply-Chain solutions and support to a network of 100+ solar companies across the US. • Developed a network of distributors that allowed for the freeing of $1.6M in working capital. • Established special pricing agreements with manufactures that reduced the cost of material by over 30%. • Modified processes and services as the business scaled from 40 partners to 100+ network partners.

Built a company providing solar electric solutions to consumers and commercial customers covering end-to-end services from needs analysis, design, installation and monitoring. • Developed processes that allowed for contract to full operations to be cut from 8 weeks to 2 weeks. • Built the team from zero to three field operations teams and a central support team.• Achieved over $2M/year in sales.• Sold franchise business in 2015.

Atlanta, Georgia, Us

Led a global team of 3000+ professionals who were accountable for the development and implementation of NCR Service and Support’s playbook and delivering managed services. • Implemented a new field dispatch platform that increased usage of field service personnel and improve time to serve customers. • Decreased logistics and material operating costs by $27M.• Removed an additional $15M of cost from NCR’s Customer Care Centers through improved talent utilization and equipment assets.

Chicago, Illinois, Us

Led global development and implementation of Services delivered through both an in-house global workforce and a network of worldwide partners. Primary activities included Business Development, Marketing, Customer Care Centers, Product Support Engineering, Customer Experience Engineering, IT, Corporate Escalations Management and Global Services Contract Management.• Increased gross margins from 22% to 33%. • Improved satisfaction scores from 3.2 to over 4.2 on 5 point scale.• Built a multi-lingual Excellence Center in Central Europe to service the whole of Europe which was the largest growing market.

Houston, Texas, Us

Led and developed a geographically remote team of leaders responsible for the post-sales consumer experience, warranty cost structure and P&L of service and support of HP’s consumer products in US, Canada and Latin America. Activities included sales, marketing, business development, call center support, bench repair and on-site repair. • Built an international workforce of 4000+ professionals that delivered multilingual call centers, emails, chat and web support. • Focused resources on key drivers that improved customer satisfaction and operational efficiencies. • Integrated the Compaq Consumer Service division into HP and reducing head count over 30%• $100M/year in cost reductions on budget of over $500M.

Houston, Texas, Us

Managed and developed an international team of professionals across Europe, Middle-East and Africa. Responsible for the service and support of HP across 78 countries. Activities included call center support, bench repair and field operations. • Aligned HP’s $200M Support Material Operations across their multi-country distribution centers to allow for the Agilent spin-off.• Established new services entities in Israel and South Africa. • Increased revenue contributions by over 20%. • Orchestrated an 80M$ savings to HP during first 3 years.

Education record

Bs, Business - Mis