Cheryl Byrd Smith Email & Phone Number

Southfield, Michigan

Overseeing the data and infrastructure integration of a healthcare acquisition into HAP systems. Directly reporting to the IT Support and Operations Vice President with consistent interaction with the CIO. Accountable for the team to configure, install and manage LAN/WAN implementation for a core network. Responsible for certificate management, compliance reporting, and implementing firewalls. Stakeholders include Claims, Pharmacy, Membership, Billing and Finance. Work with Business Analyst to create requirements for Medicaid, Medicare, and Commercial members. • Managed a $1 million IT in budget for all hardware, software, and IT staffing requirements.• Lead team of data and phone network engineers to install Cisco routers and switches across PRIs.• Managed implementation security architecture (DMZ redesign, firewall, multifactor authentication).Installed Cisco ASR 1000 Edge routers across a distributed network for remote sites.• Researched, evaluated, and assisted in implementation of an integrated IP telephony system. Achieved $25,000 in reduced project costs by migrating to a Unify Openscape Branch 500iDP8 for 250 digital 55G phones from a Mitel voice system.• Managed roadmap to reduce physical server count by 70% by decommissioning Windows 2003 and migrating to virtual servers.

Southfield, Michigan

Managed the deployment of Service Now for each ITIL process in IT: Incident, Change, and Problem and Demand Management using Agile, as a member of Corporate Shared Services collaborating with stakeholders at all levels and in all areas of the business. Conducted weekly Steering Committee meetings for report out to upper management. Developed standard operating procedures for CMDB governance. Accountable for completing a 5-Gate process for delivery of the new ITaaS.• Conducted stakeholder workshops to review as-is and create stories for to-be business process based on ITIL best practices. Participated in process design sessions to document flows.• Managed weekly scrum sessions with vendor to plan sprints and assign backlog to developers.• Worked with PMs to determine integration scope, requirements, & timeline for key business applications.• Managed through risks assessment and impact by documenting appropriate mitigation plan.• Worked with teams to integrate to custom and COTS application using REST APIs.

Troy, Michigan

Managed the successful deployment of critical security and cloud infrastructure software for global services. Providing program management for multiple suppliers to ensure successful rollout for several projects in the security portfolio. Collaborating with stakeholders at all levels and in all areas of the business. Responsible for upper management status reporting for senior leadership, financial forecasting, invoice management and project/program closure. Proactively managing changes in project scope, identifying potential crises, and devising contingency plans. Providing tools and mentorship to business project managers• Implemented tactical Identity Access Management process for 2000 applications across the globe. Managed Service Now supplier development team to orchestrate with Active Directory.• Integrated Okta single sign on for existing applications and documented SAML configuration process for customer applications. Cloud applications include Workday, Citrix Sharefile, and Salesforce.com• Managing deployment of Bit Locker Encryption for North America and Mexico.• Assist with architectural design for Service Now Design for IAM development. • Participated in employing the new change control management process.

Leading the Application Performance Management team for Aviation IT supporting over 2000 business applications on the ITIL Service Management team. Managing contractors and outsourced suppliers to deliver end-to-end services focusing on performance testing, application monitoring, and support of HP Quality Center ALM. Expertise in infrastructure and application design.

Provided advanced technical program and project management support for multiple projects including OnStar and GMAC. Worked closely with customers, sponsors, stakeholders, users, technical team leads and senior management to coordinate project activities. Worked closely with engineers to steer technical direction. Reporting at executive levels.

Directed technical operations for the Legal Production Document Center at General Motors. Responsible for managing a team of 40 that provided Digital Imaging Operations and LAN/WAN support. Assigned, tracked, and managed a $15M budget using WBS, MS Project, and PMI methodologies.

Bachelors, Information Technology

Mathematics And Computer Science