Ionut Ciobotaru Email & Phone Number

Stoke-On-Trent, England, United Kingdom

• Overseed/Managed a shift of up to 130 advisors at a time ensuring timely, highly accurate and complete procedures were performed in order to process KYC related documents andinformation.• Assigned and prioritised tasks for the team in line with Management’s expectations andother department’s activity.• Promptly and accurately resolved escalations of suspect documents and accounts withingthe department.• Assisted other departments with auditing, escalations or investigations of KYC related issues.• Troubleshot, highlighted and escalated and 3rd party identity checks provider issues (Experian, ID3, TransUnion, etc) to the Management team and communicate with all the departments impacted.• Created daily reports and conducted data analysis for higher management regardingbusiness levels, patterns and characteristics in incoming customer documents and accountdata.• Created internal procedures towards the implementation of new operating licences inorder to complete the KYC requirements for specific countries.• Updated the internal knowledgebase with new information in line with current regulationsand regulators requirements.• Maintained communication with all 3rd party identity checks providers regarding BusinessDevelopment Request and updates.

Master'S Degree, Applied Ethics In International Relations And Development Studies, First Class Honours (9,5 Out Of 10)

Dissertation: The Integration of Marginalized Urban Communities My paper aimed at finding new solutions concerning the integration.

Bachelor'S Degree, European Studies/Civilization, First Class Honours (9,5 Out Of 10)

Dissertation: Intellectual property in cyberspace: The future of the music industry The paper argued that the laws for intellectual.