Corey Burke Email and Phone Number

• Lead enterprise Azure product architect and engineer dedicated to a $multi-million MRR customer • Responsible for day to day management of customer's Azure footprint• Responsible for requirements gathering, development, and implementation of custom tooling and support processes beyond standard Rackspace offerings to meet customer needs• Attend weekly stand-up calls with account team and customer for feedback on any ongoing projects or issues • Built a custom Azure DevOps deployment project and custom ARM templates for customer to provide agile self-service deployment capability within the business• Built Custom Script Extensions and Desired State Configuration extensions for various VM agent and software deployments• Collaborated with the Rackspace Professional Services team to provide custom PowerShell scripting and custom script extensions in support of a Chef integration project they were delivering on Azure for the customer• Designed and built a CI/CD platform based on Azure DevOps for scripting and automated building of customized Linux and Windows Packer images across multiple clouds, deploying those images to new VMs via DevOps pipelines and CloudFormation templates, and further customizing the VM deployments through scripted post-configuration processes using SSM and API integration• Extensive PowerShell and Bash scripting in support of image customization and VM deployment post-configuration• Collaborate via GitHub to feed back custom code for the internal Rackspace Azure support and product development teams to consume in support of the general Rackspace customer base

• Director level pre-sales architect for Azure and Managed Identity at Rackspace in EMEA region, architecting highly available, multi-region solutions for several FTSE 100 companies, government agencies, and major charities.• Responsible for defining legal terms and support documentation for the Rackspace Managed Identity offering, built on Azure• Responsible for mentoring junior architects for SharePoint, Exchange, Azure, and Identity pre-sales requirements gathering and architectures• Attended Cloud Hosting conferences as an evangelist for Microsoft products at Rackspace• Presenter at Rackspace::Solve on Identity Federation in the Cloud• Co-founder of the London, UK, PowerShell User Group• Responsible for mentoring colleagues for nomination to the Technical Career Track (TCT) at Rackspace, helping to shape and mold future Principals within the company• Responsible for conducting interviews for applicants into Rackspace

• Director level pre-sales architect for SharePoint and Exchange product support offerings at Rackspace in EMEA region, architecting highly available, multi-region solutions for several FTSE 100 companies, government agencies, and major charities.• Responsible for delivering internal presentations and training for sales and support staff• Delivered external presentations at global SharePoint community events and conferences throughout Europe• Support EMEA based marketing efforts towards growing the EMEA SharePoint customer base, to include whitepapers, webinars and speaking engagements.• Engaged in customer facing sales and architectural discussions with prospective SharePoint, Exchange and Lync• Provided leadership and expertise to EMEA based Product development teams in defining and launching new offerings related to our SharePoint and Exchange support products• Responsible for engaging with consulting partners to supply professional services that fall outside of traditional Rackspace application and infrastructure support for SharePoint and Exchange

• Responsible for managing a team of engineers supporting hundreds of customers and millions of dollars in monthly recurring revenue.• Responsible for bi-annual goal setting, reviews, and the promotion process for support team members• Responsible for organizing and leading weekly technical team meetings to present key corporate information and facilitate knowledge sharing among the team • Successfully launched and manage 2nd shift and 3rd (UK based 1st shift) support for SharePoint Product Services customers, providing more consistent support hours for our many international Enterprise customers• Responsible for leading collaboration with the team of support engineers to define new, or revise existing, customer support policies and procedures

• Served as a subject matter expert in the design, build, and launch of the SharePoint Product Services support team (the first application tier support team at Rackspace)• Served as the lead support engineer, and escalation point, responsible for answering customer calls and providing prompt responses and resolutions to customer submitted tickets• Provided leadership in defining policies and procedures for product support• Created deployment guides and populated internal Wiki to ensure consistent installation, configuration and support procedures as new engineers come on-board• Worked with internal HR team, and led the hiring process for all potential members of the support team• Organized and led weekly technical team meetings to aid in company information dissemination, as well as knowledge sharing among the team of engineers.• Developed the deployment, upgrade and migration strategies for the launch of SharePoint 2010• Developed many PowerShell based tools to assist in the day to day operations of the team to include an audit script (http://spaudit.codeplex.com/), an automated installation script, various migration scripts, and various scripts to create novel solutions to complex issues.• Publicly documented novel solutions to issues on a personal blog site to further knowledge in the community -> http://fix-it.brokenwizard.net/ • Developed training plans and labs for on-boarding new support engineers• Speaker at SharePoint Saturday events and local SharePoint User Group Meetings• Assist with hosting the San Antonio SharePoint User Group (SASUG) meetings at Rackspace headquarters in San Antonio, TX.

• Served as the senior escalation point for a team of systems administrators• Mentored and developed growth plans for support team members• Managed escalations to vendors such as Microsoft, Ipswitch and others• Managed the daily operations of the support team during Team Lead's absence• Actively involved in all interviews for potential new hires for support and account management roles• Responsible for collaborating in development of systems administrator promotion testing • Represented the company at "Rackspace on the Road" and other customer centric events throughout the US• Worked directly with other technical leaders to define/revise policies and procedures to ensure consistent support experience across all support teams• Participated in the development of new Product Offerings at Rackspace such as VMWare based Managed Virtualization, and Dedicated SharePoint product support offerings• Organized and ran weekly technical team meetings to facilitate dissemination of key corporate updates, and promote knowledge sharing among the team

• Served as L2/L3 Systems Administrator and escalation point • Took part in the interviewing process for hiring support and account management roles• Responsible for on boarding and mentoring new-hires• Responsible for actively managing a support ticket queue and customer phone calls, delivering timely responses and resolutions to complex issues• Responsible for working directly with Customer Care Managers to ensure customer satisfaction and maintain customer loyalty

• Responsible for managing servers, and network infrastructure across five K12 campuses• Responsible for managing, configuring, and maintaining client workstations across all K12 campuses• Responsible for managing, configuring, and maintaining 200 Cisco switches (550x, 29xx), routers and perimeter firewall (PIX 501) for the school district• Responsible for managing the daily operations of the helpdesk and network/desktop support technicians• Served as escalation point for network/desktop technicians• Responsible for implementing and managing the following server applications throughout the school district - Exchange 2000/2003, MS Systems Mgmt Server (SMS 2.0), Dansguardian/Squid Web Proxy, WebSense Web Filter, Lightspeed Systems Web Filter, MRTG, Symantec Anti-Virus Corporate Edition, Altiris workstation imaging software, various K12 librarian/testing server applications, WSS 2.0/3.0 Intranet

Electronic Encryption and Teletype Equipment Technician