Chad Burns, Pmp, Csm Email & Phone Number

Richmond, Virginia Area

Manage a team of Project Managers and Analysts; focus on sustaining the existing software and delivering project initiatives that further automate the workers’ compensation claim process through the use of technology. Collaborate with the Executive Director to identify business initiatives to drive effectiveness and accountability within the Commission..

Richmond, Virginia Area

- Serve as Acting PMO Manager from May 2012 until January 2013- Create a Project Management Office in the Commission- Collaborate with the Executive Director to prioritize Commission project initiatives- Provide input to the Executive Director and Department heads to continuously evolve and improve the Commission's business processes- Provide support for.

• Coordinate and manage projects to help the commission continue the path to a paperless agency. This includes process reengineering, system enhancements, and new agency initiatives.
• Conduct system requirements gathering sessions with business owner to further improve the new Judicial Case Management System.
• Lead a phased project effort to migrate over 1 million legacy files to the new case management system
• Analyze and problem-solve day-to-day project issues and concerns to ensure quick resolutions.
• Manage project-specific objectives, goals and strategies through detailed qualitative and quantitative measures.

• Research, identify / resolve issues, and develop comprehensive plans for grand opening stores.
• Implement cross-functional pre-planning responsibilities of grand opening stores, while collaborating with stakeholders.
• Consistently communicate alternate plans to all team members to resolve identified defects.
• Identify/implement process improvements for the grand opening process.
• Managed all aspects of opening of 10 stores.
• Manage and develop two direct reports.

• Managed all aspects of grand opening store planning.
• Served as liaison between field and corporate business teams including Merchandising, Inventory, Construction, Procurement, Accounting, Legal, and IT.
• Implemented webinars and on-site consultations to better develop store leadership team during Grand Opening process of new stores.
• Handled merchandising and vast inventory of grand opening stores. Oversaw field staff throughout store set-up process.
• Ensured company SOPs were followed.
• Provided training and management to all new hires.

• Conducted operational/inventory audits; assessed and documented inventory integrity risks through meticulous audits of stores, service centers, home delivery, and distribution centers.
• Communicated findings to senior and field management via formal reports.
• Enhanced audit procedures and physical inventory materials.
• Trained and mentored new auditors.
• Assisted other departments in the execution physical inventories of outside vendors.
• Designed new manual for store physical inventory process.

• Interviewed and trained new Customer Service representatives, including monitoring of productivity and contact etiquette.
• Administered progress conferences and individual development reports.
• Managed Command Post. Monitored multiple call queues and made decisions to keep customer wait time at the company standard.
• Reported detailed monthly productivity statistics to the Group Manager including monthly Help-Queue statistics.
• Assisted in college recruiting for new Finance trainees and interns. Served as Chairman of Finance Trainee Internship Committee.

• Analyzed monthly P&L results for division, monthly expenses, and annual budget for Advertising & Merchandising Department, and established company budget for FY2000.
• Created detailed monthly financial results for senior management.
• Supported physical inventory of Distribution Center and store.
• Provided P&L training of Store Managers.
• Assisted with college recruiting for new Finance Trainees/Interns.