Chad Burns, Pmp, Csm Email and Phone Number
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Over the past 15 years, I grew my skills through a variety of positions that has allowed me to develop into an experienced PM & a focus leader. My first 3 years was spent as a part of the Circuit City Finance Trainee program that afforded me the opportunity to learn multiple skill sets right out of college. The first year was as an Accounting Analyst for 50+ retail stores & the advertising overhead accts. My next rotation was as a Supervisor in the Customer Service dept. of the company’s credit card bank. I supervised a team of 10-15 associates & use lessons learned from the position in management today. Next, as an Auditor, is where I began to learn operations & the importance of processes & procedures within an organization. A year later, I was able to be a part of the company’s Six Sigma program and get introduced to project mgmt. I remained an Auditor until 2004 before officially switching my career focus to project mgmt.In 2004, I move to the Store Services division as a PM where the focus was on expanding the retail footprint in the market & developing new store formats for the future. We also focused on refining the store opening process to become more efficient. In December of 2007 I became a certified project manager and have continued to build my knowledge of project management. In October of 2009, I began with the VA Workers’ Compensation Commission, where I’ve been able to continue my growth as a project manager & a leader. My change in industry, allowed for my first direct involvement with software development project management. My focus at the Commission has been the evolution of business process & procedures from the legacy data entry Judicial Case Management System to a task driven web based one. In May of 2011, I formally stood up an Enterprise Project Management Office to oversee this evolution and continued use of technology to drive the Commission’s goals. The PMO is continuing to evolve & in May of 2012, a team of analysts were added.
Virginia Workers' Compensation Commission
View- Website:
- workcomp.virginia.gov
- Employees:
- 406
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Pmo ManagerVirginia Workers' Compensation Commission Jan 2013 - PresentRichmond, Virginia AreaManage a team of Project Managers and Analysts; focus on sustaining the existing software and delivering project initiatives that further automate the workers’ compensation claim process through the use of technology. Collaborate with the Executive Director to identify business initiatives to drive effectiveness and accountability within the Commission. Serve as a key member in establishing a strategic plan for the Commission. The Analyst team supports nine departments and four software platforms. Projects include Vendor Transition, Business Process Mapping, Application Rewrites and Process Reengineering. The PMO team also serves as an educator for the business on requirements identification, software development and project management. -
Project Management Supervisor-Project Management OfficeVirginia Workers' Compensation Commission May 2011 - Jan 2013Richmond, Virginia Area- Serve as Acting PMO Manager from May 2012 until January 2013- Create a Project Management Office in the Commission- Collaborate with the Executive Director to prioritize Commission project initiatives- Provide input to the Executive Director and Department heads to continuously evolve and improve the Commission's business processes- Provide support for department managed projects- Manage PMO staff to the Commonwealth of Virginia (COV) & established VWC project standards- Mentor and develop PMO staff
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Project Manager/Analyst - Information SystemsVirginia Workers' Compensation Commission Oct 2009 - Jun 2011• Coordinate and manage projects to help the commission continue the path to a paperless agency. This includes process reengineering, system enhancements, and new agency initiatives.• Conduct system requirements gathering sessions with business owner to further improve the new Judicial Case Management System.• Lead a phased project effort to migrate over 1 million legacy files to the new case management system• Analyze and problem-solve day-to-day project issues and concerns to ensure quick resolutions.• Manage project-specific objectives, goals and strategies through detailed qualitative and quantitative measures.
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Sr. Project ManagerCircuit City Stores, Inc. Jul 2007 - Jan 2009• Research, identify / resolve issues, and develop comprehensive plans for grand opening stores. • Implement cross-functional pre-planning responsibilities of grand opening stores, while collaborating with stakeholders.• Consistently communicate alternate plans to all team members to resolve identified defects. • Identify/implement process improvements for the grand opening process.• Managed all aspects of opening of 10 stores. • Manage and develop two direct reports. • Provide mentoring and training to new staff members.
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Project ManagerCircuit City Stores, Inc. May 2004 - Jan 2007• Managed all aspects of grand opening store planning. • Served as liaison between field and corporate business teams including Merchandising, Inventory, Construction, Procurement, Accounting, Legal, and IT. • Implemented webinars and on-site consultations to better develop store leadership team during Grand Opening process of new stores. • Handled merchandising and vast inventory of grand opening stores. Oversaw field staff throughout store set-up process. • Ensured company SOPs were followed. • Provided training and management to all new hires. • Managed all aspects of opening of 42 stores.• Identify/implement process improvements for the grand opening process. -
AuditorCircuit City Stores, Inc. Mar 2000 - May 2004• Conducted operational/inventory audits; assessed and documented inventory integrity risks through meticulous audits of stores, service centers, home delivery, and distribution centers. • Communicated findings to senior and field management via formal reports. • Enhanced audit procedures and physical inventory materials. • Trained and mentored new auditors. • Assisted other departments in the execution physical inventories of outside vendors. • Designed new manual for store physical inventory process. • Created new audit process for service parts business. • Led a physical inventory Six Sigma Green Belt process that restructured the company’s inventory process that yielded $1M in annual savings. -
Supervisor - Customer ServiceFnanb/Circuit City Stores, Inc. Aug 1999 - Mar 2000• Interviewed and trained new Customer Service representatives, including monitoring of productivity and contact etiquette. • Administered progress conferences and individual development reports. • Managed Command Post. Monitored multiple call queues and made decisions to keep customer wait time at the company standard. • Reported detailed monthly productivity statistics to the Group Manager including monthly Help-Queue statistics. • Assisted in college recruiting for new Finance trainees and interns. Served as Chairman of Finance Trainee Internship Committee.
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Divsion Accounting AnalystCircuit City Stores, Inc. Jul 1998 - Jul 1999• Analyzed monthly P&L results for division, monthly expenses, and annual budget for Advertising & Merchandising Department, and established company budget for FY2000. • Created detailed monthly financial results for senior management. • Supported physical inventory of Distribution Center and store. • Provided P&L training of Store Managers. • Assisted with college recruiting for new Finance Trainees/Interns.
Chad Burns, Pmp, Csm Skills
Chad Burns, Pmp, Csm Education Details
Frequently Asked Questions about Chad Burns, Pmp, Csm
What company does Chad Burns, Pmp, Csm work for?
Chad Burns, Pmp, Csm works for Virginia Workers' Compensation Commission
What is Chad Burns, Pmp, Csm's role at the current company?
Chad Burns, Pmp, Csm's current role is PMO Manager at Virginia Workers' Compensation Commission.
What is Chad Burns, Pmp, Csm's email address?
Chad Burns, Pmp, Csm's email address is cb****@****ail.com
What is Chad Burns, Pmp, Csm's direct phone number?
Chad Burns, Pmp, Csm's direct phone number is +180493*****
What schools did Chad Burns, Pmp, Csm attend?
Chad Burns, Pmp, Csm attended Randolph-Macon College.
What skills is Chad Burns, Pmp, Csm known for?
Chad Burns, Pmp, Csm has skills like Process Improvement, Leadership, Cross Functional Team Leadership, Program Management, Management, Project Management, Analysis, Customer Service, Training, Business Process, Retail, Business Analysis.
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