Carson Butcher is the Head of Marketing at CarbonWeb; he seeks to provide professional insight into the benefits of automating work. Additionally, he curates a weekly newsletter coined the Digital Directive by CarbonWeb, targeted at current and future users of monday.com, workflow automation aficionados, and digital process champions who want to get more out of their workday. Communication and accountability.These are two things you must master to build long-lasting relationships. Communicating with our clients and being accountable for our work has allowed us to continue growing with some of our very first clients to this day.