Connor Vaughan Email & Phone Number

Duluth, Ga

-Ensure that the operations within the Client Services Sales Intake Department consistently meet or exceed established quality standards.-Maintain high-quality interactions between case analysts and clients, while monitoring and assessing performance, identifying areas of improvement, and providing feedback to enhance overall client experiences to guarantee retention.-Evaluate the efficiency and effectiveness of intake procedures, monitoring calls, review documentation, and ensure adherence to standard operating procedures.-Coordinate training and development, focusing on improving the performance of case analysts through targeted feedback and coaching.-Exhibit the value of expert legal representation, with the ability to discuss financial aspects and the intrinsic value of the Firm’s services.-Facilitated the “ Departmental Exchange Workshop” in April of 2024, to provide employees with firsthand experience in different departments within the Firm to gain valuable insights into the challenges, processes, and objectives of their colleagues. -Rallied his team to meet all their Key Performance Indicators in the first quarter of the year, thus being the inaugural recipient of the “Team Partnership Award.”

Immaculate Heart Of Mary Catholic School

-Collaborated with fellow teachers towards the creation and integration of technology into their instructionally designed lessons.-Evaluated each student’s progress and adjusted strategies accordingly.-Demonstrated care in lesson plan execution.-Established positive relationships with students, parents, colleagues and administrators.-Maintained a consistent disciplinary approach in an effort to bolster classroom management for a continued stable classroom environment.-Successfully utilized learning centers for both 7th grade Mathematics and 8th grade Pre-Algebra to complement the student-centered, hands-on curriculum.-Evaluated each student’s progress and adjusted strategies accordingly.-Implemented a positive discipline plan which promoted student responsibility, executive function skills, problem solving skills and student accountability.-Utilized cooperative learning techniques that encouraged class-wide discussions of the current state of our world and hypothesized ways in which to combat those evils in our society.

Charlotte, North Carolina Area

-Book available freight in a cost effective manner- Source carriers and negotiate with carrier base to move available loads (truckload, flatbed and intermodal)-Schedule pick-up and delivery appointment times-Communicate effectively with carriers and build carrier relationships via telephone, posting services (DAT, Internet Truckstop, etc.) and other methods as needed-Build strong liaison relationships with XPO's customer base-Maintain reliable communications with customers regarding changes in pick-up and deliveryschedules and potential service failures-Quote customers on new lanes when requested-Communicate with regional capacity manager in the event of any issues- Track/trace shipments when requested or time permits

Alexander Graham Middle School

7th Grade World History-Lesson Planning-Whole Class/Group/Individualized Instruction- Administering Assessments-Classroom Management-Collaboration with Mentor- Reflection on my Practices

Hickory/Lenoir, North Carolina Area

-Responsible for timely and accurate entry of transportation orders received from customers via carrier invoices, emails from customer, phone calls, web interface, fax or EDI.-Tendering freight to low cost carriers via EDI, Web interface, or email. -Responsible for tracking and securing actual pick up and delivery statuses of client shipments.-Daily professional interaction with key internal and external clients.-Maintain productive relationships with carrier partners.-Auditing invoices received from carriers out of tolerance of contract terms.-Continuous Improvement to consistently look for opportunities to improve processes.

Hickory/Lenoir, North Carolina Area

-Originated and responded to phone or email contact with prospective clients. -Utilized research tools and CRM package to sustain consistent pipeline of prospective clients. -Maintained Client Development database including setting up alarms for follow-up, lead tracking, and pipeline development efforts. -Kept up-to-date on the current strategic goals of Transportation Insight; its services, solutions, and industry trends. -Promoted and sold the value of Transportation Insight’s services according to the company’s policy and direction, focusing on opportunities that are consistent with the company’s strategies. -Understood customer’s application, overall objectives, and requirements to coordinate the optimum timing in introducing next steps and carrying the sales cycle forward. -Collected information on prospects common objections, current relationships, and interest points to report to management. -Developed strong relationships among the prospect base to ensure initial and continued satisfaction, ultimately leading to referral business. -Evaluated best-practices realized from experience and share within the department. -Consistently improved on phone skills and ability to work in a fast-paced work environment. -Continuously improved strategies to increase endorsements and sales closures while expanding revenue and account base. -Maintained responsibility for meeting or exceeding weekly, monthly and yearly sales objectives.

Greater Atlanta Area

-Provided comprehensive marketing/public relations campaign facilitation and assistance.-Researched corporate competition, managed inventory. -Engaged in search engineoptimization-Transported merchandise.

Greater Atlanta Area

-Trained, scheduled and managed three lifeguards. -Supervised pool maintenance and ensured the safety and security of all club members and employees.-Maximized member satisfaction, and earned bonuses each season.

Boone, Nc

-Developed and maintained the social media sites for a local craft beer company.-Revamped their current style of marketing, developed and advertised an informationsession about craft beers, which helped to bolster sales and clientele.

Graduate Degree, Secondary Education And Teaching

Middle and Secondary Teaching, Curriculum and Instruction

Bachelor Of Science (B.S.), Communication; Public Relations, 3.74/4.00 Gpa

Activities and Societies: Order of Omega, Delta Tau Delta Fraternity, AppolCorps Leader, Gamma Beta PhiMinor in General Business/Psychology

Education record