C.C. Bourgeois, Cpdt-Ka, Csat, Pmct Email & Phone Number

United States

Leading phase one projects; assess the current blog and lead development meetings to implement best practices and heighten usability. Research and create Writing Style Guide to to focus writers on titles, word count, writing tone and style, preferred terminology use, topic tags and audience.Manage all facets of aggressivedog.com blog; recruit writers, proofread and edit submitted articles, format blog posts in WordPress (adhering to brand kit, create backlinks, optimize for SEO, source and edit photos, align with internal marketing efforts, schedule posts and communicate with team).

Charleston, Sc

Rebranded and restructured all aspects of dog training business to relaunch within 4 months; new website platform and construction (40+ landing pages) and ongoing updates including Blog, Monthly Newsletter and free and paid resources. Grew Contact List to 2K+ within 14 months, grossed $100+K within 2 years. 5 star customer rating and “Best of” local business award year over year. Developed all new curricula. Trained team of 8 people; trainers and admins.

Online

Committed to supporting students online as they move through the academy's Dog Trainer Course online curriculum; meet regularly with assigned students to act as a personal guide to the course curriculum and learning process, coach on curriculum topics and methodologies, conduct knowledge and skills assessments and grade each student’s ability to teach various dog training skills via grading rubrics.VSA's Mission: "to promote healthy, positive relationships between pets and their people while empowering new generations of dog training professionals with the knowledge, tools and confidence to create thriving, profitable careers."

Online

Created supplementary educational presentations related to separation anxiety and presented webinars to the larger CSAT non-staff certificant body.Assisted non-staff and staff CSATs to collaborate and assist on client cases.Assigned a large volume of prospective clients inquiries to conduct initial phone calls in which client needs for their dog's separation anxiety modification were assessed to guide client into the best program choice for their dog's recovery.Tracked prospective client information and sales funnel progress.Met with the CSAT Staff and Malena monthly via Zoom to discuss case studies, business logistics and the latest research studies surrounding separation anxiety.Successfully worked with and managed client relationships.

North Charleston, Sc

Lead a four-person team, to implement behavior related training and special projects in a high volume, “open” shelter - 150 dog and 70 cat capacity, average monthly adoptions of 320 dogs and 200 cats. Strategically negotiated and expanded classes to satellite locations. Designed and launched volunteer training, counseled adopters, educated staff on play group safety procedures and protocols to begin dog play groups.

Owings Mills, Maryland, United States

Introduce and implement Service Level Agreements (SLAs) standards, practices and processes to support Contingent Workforce Vendor Management program. Develop templates for internal policies and needs, educate team and stakeholders on SLA principles to ensure quality and consistency in all vendor engagements.

Baltimore, Maryland, United States

Utilize subject matter expertise in Contracts and Information Technology services to create, review and edit over 500 contracts annually for legal risk. Includes multi-million dollar Master Services Agreements, Independent Subcontractor Agreements, Statements of Work / Service Level Agreements, Change Orders and Licensing Agreements.

Baltimore, Maryland, United States

Upon purchase of Invoke Systems by Ascentium, took an active role to streamline the sales process for Sales and Associate Directors. Create service contracts, manage lifecycle and lead special projects. Collaborate with the Legal Department during contract negotiations; ensure all business needs are addressed and resulting contract meets legal compliance. Lead and coordinate all Sales Practice Pricing Meetings; liaise between Sales and IT Services for pricing/scope of projects, potential work stoppages or urgent needs.

Baltimore, Maryland, United States

Develop and execute Inside Sales and Marketing efforts to promote Sales and Implementation of company's proprietary CRM (what would become Microsoft CRM) and, separately, the Altiris brand software. Coordinate and monitor contract lifecycle, CRM data accuracy, ensure Service Practices’ adherence to processes and procedures. Implement and manage license revenue tracking system. Facilitate third party vendor license purchases and manage related needs.

North Hollywood, California

Operate and manage the Design Department of Emmy winning television series; ongoing production of all design aspects from initial script through final work print delivery for 5 seasons; lead a team of 12 design artists and 3 production assistants, over 600 designs in varying production stages for a minimum 9 episodes in development and production at one time.

North Hollywood, California

Collaborated with the 2 show creators and initial 3 design team members to develop characters, props, backgrounds and color of show designs. Created and coordinated research department. Developed tracking, cataloging database and procedures for the entire design process and lifecycle.

North Hollywood, California

Assistant to the Animation Producer and Supervising Animation Director of Emmy winning television series. Administrate and act as point of contact for the animation production office and co-production companies. On-board new hires, publish and deliver memorandums and reports, coordinate special projects and time keeping, manage phones, execute emails, order and manage supplies.

Certified Separation Anxiety Trainer Program, Separation Anxiety Behavior Modification

Activities and Societies: invited to become a Staff Member upon graduation.

Pat Miller Certified Trainer, Pet Dog Training And Behavior

- Basic Canine Behavior & Training Academy - Teaching Clients - Private Training and Group Classes - Canine Behavior Modification Academy

Graduate Of Academy, Pet Dog Training And Behavior

A 4 day trainer course focused on effectively teaching people to train dogs as quickly, easily and enjoyably as possible in off-leash.

Associate Of Arts (Aa), Drama And Dramatics/Theatre Arts, General

General Studies