Cathy Carr Email & Phone Number

Carmel, Indiana

Indianapolis, Indiana Area

Analyze and effectively manage all risks associated to on-time delivery while problem solving to ensure orders move thru the system, warehouse and production facilityProvide first class customer service (Sales Pro & Customer); solutions provider for the CSR, Sales Pro & production facility;Monitor orders thru reporting, using Microsoft Office programs/databases while partnering with Sales, Production, Warehouse, Accounting and Art Depts.Review Open orders to identify order changes while keeping orders up to date and in process.Resolve issues and exceptions by communicating with CSRs company-wide to get both systems matching (SAP & NAV).Process all order changes thru the NAV queueResolve receiving issues and exceptions by working with the CSRs and Receiving Dept.Assist CSRs with invoicing questions; Process Manual invoices thru the Decorator Portal weekly

Zionsville, Indiana

Exceptional customer service support for assigned reps, averaging 2.5-3M Annual Sales volume. Customer Account setup (SAP), Injection of orders (QOE), check stock inventory levels, purchasing, account management, research invoice/credit memos, daily interaction with reps, customers, order and/or production issues; communication with internal and external customers to ensure deadlines are met

Indianapolis, Indiana Area

Consistent, thorough, account management for a team of 6 reps currently from TX/OK area. Daily injection of rep's orders; managing each order individually to where stock is checked, purchase product, ensuring it moves thru art, production, shipping in a timely manner. Resolve issues that may arise; check order status; manage reports; help with AP issues if needed. Daily contact with reps/vendors/and at times customers. Thorough communication is key to a good team

Indianapolis, Indiana Area

Within an embroidery and screen printing business, I manage several accounts, ensuring a 72 hour turnaround time. As project manager, I am responsible, on a daily basis, for estimating, ordering product, proof cycle, scheduling, quality control, to shipping. Each project is unique; however, the end result is always the same, ensuring complete customer satisfaction.

Indianapolis, Indiana Area

Masco Support Services; a division of MASCO GroupPrinting Coordinator for MASCO companies such as Delta Faucet, Behr Paint, Alsons Corp., AquaGlass, Atlantic Plywood, Cobra Products, with ad agency and/or customer contact on a daily basis, while providing project-critical customer service and attention to detail on schedule and within budget. Responsibilties included managing printing projects thru all phases (receipt of specs to shipment of end product); data entry, purchase requisitions, computer generated reports, daily communication (verbal and/written) to external and internal parties, filing, attention to detail and organization critical as well as customer interaction (both external and internal). Switchboard reliefPositions Held Previously at Masco Support Services:• Printing Account Manager (2001-2006); similar responsibilities as Sr. Customer Production Specialist• Printing Literature Coordinator (1999-2001): Assisted the printing manager in the coordination and management of key print jobs through the shop. Responsibilities including printing press checks (onsite and offsite); trade show fulfillment (date entry at show locations and fulfillment at MSS); handling mail fulfillment and collating jobs for other MASCO companies.

Indianapolis, Indiana Area

Delta Faucet Company; a division of MASCO Group.Engineering Department assistant; Reported to the Director of Engineering; key assistant to the department, packaging/design and lab staff. Duties consisted of answering muli-line phone, messages, drafting correspondence, travel arrangements, scheduling of meetings; taking notes; generation of reports and filing.