Carmen C. Email & Phone Number

United States

Remote First, US

Directed and implemented key programs to drive customer retention and satisfaction by fostering robust, long-term relationships and delivering tailored, proactive support for high-value clients. Provided strategic guidance on trading, DeFi, NFTs, DAOs, and Web 3.0, empowering clients to navigate the evolving crypto landscape and optimize their financial.

Remote First, US

• Review and evaluate new client onboarding applications to ensure completeness, accuracy, and compliance with industry regulations.
• Identify and investigate any discrepancies or issues with new client applications.
• Communicate with onboarding teams to resolve any issues with onboarding applications.
• Maintain detailed documentation of all onboarding applications and quality control processes.
• Develop and implement quality control procedures to ensure consistent adherence to regulations and company policies.
• Provide regular reports to senior management regarding onboarding application performance and areas for improvement.

Remote First, US

• Content SME for Institutional Onboarding & Custody
• Liaised with Global Compliance team & counterparts to resolve onboarding issues
• Due Diligence & Compliance with content, processes & protocols. Operationalizing new and existing policies, processes, and procedures related to the Client Services scope
• Serving as a domain expert across multiple channels, supporting our highest value customers and institutions on Coinbase’s institutional products (including Prime and Custody)
• White glove support to our highest priority global clients through phone, email and video calls in an articulate and empathetic manner
• Facilitating prospect and client demo calls, serving as subject matter expert on product features and answering technical cryptocurrency related questions

Remote First, US

Resolved Incoming Support Cases for customers and assisted with training as a Subject Matter Expert of the Coinbase Application.Fast tracked to lead new hire customer experience training at Coinbase due to above average Quality Assurance and First Contact Resolution (FCR) scores, as well as proven demonstration of Coinbase’s core values and customer.

Las Vegas, Nevada, US

Provides Level I and Level II application support and troubleshooting for end users.Documents repeat issues and their resolutions in the AH4R knowledge base within Service Now.Collaborates with the applications team and escalates tickets to CRM Level III and IV support; acts as a resource for training and implementation of Enterprise Resource Planning.

- Provides customize and maintain Microsoft Dynamics platform, including user setup and maintenance, role hierarchy, profiles & permissions, security, page layouts, fields, workflows and data management and data linkages to other source systems.- Collaborates with applications teams and escalates tickets to various levels of support; acts as a resource for.

Bellevue, WA, US

- Ensure that each person gets an unforgettable experience and a custom-fit solution to their wireless needs.- Help my team build strong relationships with their customers, make expert recommendations, and help onboard customers like a pro.- Hire, train and develop my team.- Ensuring that my store meets or exceeds sales goals, and that means overseeing all.

Dallas, TX, US

Facilitate and participate in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve resultsExhibit a high level of leadership presence within all aspects of the business and other internal departmentsEffectively manage profit and loss responsibility for store/kiosks and protect.

Richfield, Minnesota, US

Digital Imaging/WirelessCustomer-focus sales, resource to customer queries with products, sales orders and deliveryEducate new employees with product knowledge accessories, and necessities to maximize customer satisfaction and needs.Had opportunity to develop relationships and create and maintain a team-based, cooperative work environment. To ensure success.

Data Analytics

General, General Studies