Craig Cailler, Ms, Bfa Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, Us

2025, President2023-2024, Conference Chair

Burlington, Massachusetts, Us

• Directed all facets of research and design for a small team in a start-up cybersecurity company, providing strategic leadership that aligned user experience efforts with company goals to achieve our shifting business objectives during the pandemic• Collaborated with executive leadership team members to conduct market research with an international clientele of users and business leaders, resulting in a significant company growth in the global cybersecurity sector for our target markets• Partnered with cross-functional team members to foster open communication and integrate UX design methods into the software development lifecycle, navigating ambiguity with agility in a fast-paced environment• Balanced strategic leadership duties with hands-on day-to-day activities, delivering user research reports, customer journey maps, visual and interaction design artifacts, and contributing to the documentation of our design system• Delivered 5 new cloud-based SaaS mobile and desktop applications currently monitoring traffic from endpoints across the globe, ensuring our products met internationalization, localization, and accessibility standards

Waltham, Ma, Us

• Mentored and coached a global team of nine designers and interns by providing constructive feedback, guidance, and resources to support their career development• Implemented a user-centered design practice that built strong relationships with customers to gather insights that drove innovation and informed design decisions• Led the research and design efforts to transition some of the company’s flagship mainframe products to cloud-based SaaS web interfaces driving next-generation vision for the company• Released a DevOps Experience product that dramatically simplified the provisioning of application instances across multiple cloud providers by automating key processes in a web-based interface, accelerating time to market for customers

Boston, Massachusetts, Us

• Hired, coached, and mentored a team of 11 user experience and technical writing professionals, overseeing the development of requirements and feature prioritization • Collaborated with leadership team members to develop a strategy and roadmap for modernizing our Emmy® Award-winning back-office, advertising, and set-top box products with revenues of $83 million in fiscal 2017• Managed the end-to-end product design process for all new products while simultaneously delivering incremental updates to existing products in an Agile development environment • Led the creation and implementation of a scalable design system for new development projects, offering hands-on support to the team during critical deadlines

Boston, Massachusetts, Us

• Led the day-to-day operation of the user experience team, facilitating design sessions, group ideation, usability planning and prioritization of user feedback into product roadmaps• Delivered timely updates to established on-prem and cloud-based SaaS products, while launching a new streaming video app and hospitality set-top-box concept• Defined and documented user experience-related best practices, implemented process efficiencies and developed a scalable usability¬ approach for every core product

Boston, Massachusetts, Us

• Collaborated with product owners, development leads and stakeholders to ensure requirements met business objectives and user needs• Conducted usability testing with users and internal subject matter experts to understand their challenges and validate design decisions

Wayne, Pa, Us

• Established a user experience practice within the Capital Markets division, hiring and providing direct oversight for a team of two user experience designers who reported to the VP of Product• Conducted user research to gain insights into the financial services industry while leveraging the knowledge of product owners and stakeholders to get a deeper technical understanding of how financial data was managed in our systems• Delivered a modernized product offering that provided real-time information for broker-dealers to stay up to date on market developments, streamlining the management of trades, positions, and balances throughout the day

Arlington, Va, Us

• Introduced user-centered design practices to the organization, conducting on-site usability research, delivering interaction designs and validating systems developed for in-house with employees• Created design solutions for data-intensive financial and award-winning business operational applications for program teams to aid in meeting government contract requirements• Implemented a significant cost-savings initiative by optimizing the conference room experience, resulting in a 43% reduction in meeting setup time

Arlington, Va, Us

• Lead the implementation of a common user interface for our SharePoint environment would federate with our enterprise portal, while provided technical guidance of common SharePoint functionality for my peers. During this time I also began building requirement analyst skills and obtained my Raytheon Six Sigma certification.

Arlington, Va, Us

• Provided technical leadership for portal development and content management to my organization. As technical lead, I lead the development of Raytheon’s first external portal presence to their supply chain customers.

Arlington, Va, Us

• Supervised a team of four web designers who created a large portion of the Raytheon Company intranet and internet presences. During this time the team also started implementing ECM systems, streaming web technology and web design best practices into the environment.

Arlington, Va, Us

• Supported the corporate investor relations team by creating executive level presentations for the CEO of Raytheon. Provided graphic design support for several million dollar government proposals while obtaining a high level government security clearance.

Master Of Science In User-Centered Design, User Experience

Graduate Certificate, User Experience

Bfa, Graphic Design, Minor In Art History