Cathy Callahan Email & Phone Number

The Colony, Tx, Us

Irving, Texas, United States

Irving, Texas

Dallas, Texas

Retail EDI and Operations Specialist • Responsible for Home Depot account – special orders and stock orders. Liaison to 46 branches and retail stores across US – help stores and branches to correct any errors and process orders on time• Monitor EDI activity for Home Depot with all transactions automatic and manual • Primary contact for all retail customers and outside sales groups for quotes and orders – facilitate all activity between branches and customers• Monitor vendor compliance guidelines, research and coordinate with all branches on correct operational procedures

Carrollton, Texas

- Manage all orders processed and shipped from 2 3PL warehouses- Work directly with freight carriers and brokers to insure freight is delivered on time- Handle all aspects of order processing thru EDI, 3PL’s order entry systems and invoicing- Manage routing requirements for all customers and confirm each warehouse ships correctly- Successfully completed EDI integration project - converting existing and new EDI customers from web portal based process to fully integrated system within deadline of 1 year.- Troubleshoot any transmission errors for incoming/outgoing documents- Confirm that EDI data is correct and make corrections when necessary- Research and resolve A/R issues for charge backs, shipping etc.

~Privately held company that offers a wide range of proprietary gadgets and kitchen tools designed to simplify everyday tasks.~•Implemented team standards and worked to improve order processing by 30%. •Responsible for processing orders received via - EDI, Fax, Email and Website.•Responsible for processing shipping documents, invoicing and export documentation.•Monitored inventory levels and reported any shortages or discrepancies to management.•Improved communication with existing departments - accounting, sales and marketing to enhance overall customer experience..

•Managed Customer Service processes and procedures; including personnel reviews, team statistics and goals. •Created new team structure by geographic territory to enhance customer experience. •Implemented order checklist to lower data entry errors which decreased customer credits by 20%. •Implemented team to create training materials needed for new hires as well as existing team members.

•Managed Customer Service team with increased annual sales of $20M to $200M over 4 years •Monitored overseas factory production, worked with domestic distribution to insure customer on-time deliveries •Maintained newly established departmental controls required for SOX auditing purposes•Established order entry standards reducing errors by 20%•Worked on team to establish procedures for 3rd Party Logistics distribution facility

•Monitored inbound and outbound transmissions through all major VANS to insure that there were no transmission or connectivity issues. •Reviewed and corrected any data errors that occurred and retransmitted the corrected files. •Coordinated new EDI requirements implemented by current trading partners.

•Chosen to be a member of high profile Customer Service team, established to handle major National Accounts. •Contributed to the testing and implementation of a National Order Entry system.• In charge of customers such as Columbia Healthcare Group with 200+ locations and over $50M annual sales. •Processed office supply orders to multiple fulfillment centers across the country.

•Directed and managed Customer Service processes and procedures including personnel reviews, team statistics and goals.•Monitored and distributed workload of each CSR to maintain positive sales goals.

Edi Fundamentals And Best Practices - Health Care

No, Computer Science Studies

No, General Studies