Throughout the many years at Creative Group Inc., I have implemented Concur expense module, SharePoint system upgrade to utilize tagging for more efficiency, completed a 4.5 million dollar proprietary ERP system build, architected and an event mobile app that was successfully developed, tested and introduced within 4 months with a return on investment of 20% within the first 2 months and complete ROI within one year, helped to implement an accounting package while maintaining the support of a midsize companies’ technology needs. • Drive budgeting and ROI • Responsible for the management, strategy and execution of IT applications infrastructure for the organization • Identifying new market opportunities • Review the performance of IT systems to determine operating costs, productivity levels, and upgrade requirements • Help with acquisition technical integration • Responsible for a diverse technical support and development team • Communication to internal and external stakeholders as well as full technology roll out and change management • Responsible for all IT related staffing • Developing new channels for revenue through new technology offerings

Responsible for all aspects of information technology management and control, including supervision of information technology employees; budget preparation and management; recommendations for technical acquisitions; and development of guidelines, standards and procedures. The director is charged with strategic planning, tactical action, and operational decision-making to fulfill the mission of the ProMed IT department and support the goals and vision of the President. The Director must possess initiative and drive; have broad relevant technical knowledge with good management expertise and have excellent written and verbal communication skills.• Implement Epicor Prophet 21 ERP software top to bottom• Identify opportunities to reduce overall Run-the-Engine (RTE) costs (the business)• Reduce overall system risk through improvements in efficiency and effectiveness• Leverage existing technology solutions to deliver next generation of IT Solutions• Support the principles of a 'Leadership' organization rather than a 'Managed' organization• Hold regular departmental meetings to review strategic goals and initiatives, promote team building and work to provide growth paths for staff• Provide day-to-day supervision, conduct performance appraisals, and delegate work assignments for all IT personnel• Recruiting, hiring, and providing appropriate training for IT support staff• Administer the department budget• Serve on planning and policy-making committees.• Establish ProMed infrastructure to support and guide departments in computing and information technology efforts• Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages.• Ensure the continual functioning of mission critical operations• Maintain security and privacy of the information systems, communication lines, and equipment.

Responsible for maintaining a thorough knowledge of the organization while adhering to all corporate standards. Managing a department of five developers with multiple projects. Charged with interviewing new applicants as well as conducting effective performance evaluations on existing associates. Developing ongoing mentoring with those with less experience through formal channels as well as with those that are senior within the department. Assist in the planning and implementation of additions, deletions and major modifications to the existing infrastructure; conducting comparative analysis and competitive bidding when necessary. Track ROI on projects and monitor budget. Initiating and implementing improvements in all areas of IT responsibility. Managing the development of the internal team by ensuring, when possible, each project tasks are in line with each associates career interests. Suggesting areas for improvement in internal processes along with possible solutions. Remaining on the forefront of emerging industry practices by suggesting best practices as utilized within other organizations.

Responsible for: providing technical administration and support, technical services, coordination and direction for multiple computing applications and technical tools, which include advanced software development/implementation, End User liaison, documentation, technical management and the ProMed administrative systems user community. Management of five developers, tracking projects, schedules, developing and structuring the team to work at a higher level of productivity and excellence.

Responsible for: Developing automated process for item entry, working with excel to develop new item load templates; working with programmers to build a custom database; creating reports (standard and ad hoc) and analyzing data; cleanup of existing data. Setting and enforcing information standards; regulating data from all business units within the company; working with web developers & CMS system loading items and content to the system, updating pricing, controlling margin. Responsible for creating power queries within Cognos and MFG/Pro - and taking that data to manipulate it within Excel or Access depending on the need.Assist in performing deep analysis on sales data drawn from current ERP (MFG/Pro) and CRM (SalesForce.com) to present to Sales & Marketing in order to develop more coherent strategies.

Responsible for: setting, updating and maintaining product SKU pricing; track and identify trends across all product lines; updating system with missing and new items; correct pricing issues and uploading new products; processing vendor purchase orders via web-portal as wells as correcting invoicing issues, creating customer credits and return authorizations, and quoting functionality. Assist with new item set up process. Collaborate with respective departments to verify data fields. Provide metrics for each area of the set up process and run/prepare various reports

Responsible for: managing high end customer relations and all aspects of account & pricing maintenance. Training new employees & writing training manuals on current systems as well as new systems.