● Troubleshoot, audit, and maintain displays in 150-200 retail stores across Atlanta and Southeast region. (Best Buy, The Home Depot, Lowes, Target, Etc.)● Work with cutting-edge technology and products from Google● Troubleshoot advanced technical issues using critical thinking and focused communication.● Work alongside fellow Field Technicians and the client to share your knowledge and educate team members and retail associates on proper technical maintenance.● Owning the merchandising standards of all products and displays in your territory.● Provide market intelligence, key competitive metrics and product offerings, and areas of opportunity.● Build and maintain effective working relationships with store associates and management.● Work and travel independently across multiple locations including retailers, vendor showrooms, and training events.

● Drive sales of Samsung Home Theater products and brand recommendation rates within an assigned geographic territory. ● Influencing & empowering Retail Sales Associates to leverage Samsung's competitive advantages to win over customers and to close sale ● Merchandising products by ensuring all Samsung displays remain best-in-class by meeting brand standards ● Actively growing your knowledge of Samsung product features, benefits, and competitive advantages ● Generating & sharing innovative ideas with peers to develop more effective ways to drive in-store experiences that resonate with targeted audiences ● Building networks of brand advocates & driving brand recommendation rates among Retail Sales Associates thru training, brand advocacy, and various in-store efforts ● Working independently across 4 stores (Costco and Best Buy Locations) using phone/tablet to report daily sales number and to study marketing habits

● Assists customers with their sales orders, returns, and exchanges. ● Balanced cash drawer and submitted credit applications for purchases● Used acquired skills and knowledge to recommend products and services to meet customers’ current and future needs. ● Running product demos for potential customers ● Serving as a brand ambassador by bringing my love and passion for customer service and technology together. ● Maintain merchandising and keeping department clean and well stocked ● High customer service review and over 100,000 of revenue brought in under 3 months