Carlos Castano Email & Phone Number

Jacksonville, Florida Area

Started with a contractor position. Became full-time employee after eight months.Maintained and supported Exchange 2010 and 2016 servers and accounts.Maintained and supported Lync Server 2010 Enterprise Edition for a SIP domain of over 3,000 users, which eventually migrated to Skype for Business 2015 Enterprise Edition.Maintained and supported an additional Skype for Business 2015 Enterprise Edition deployment, with a SIP domain of over 11,000 users.Configured and deployed Skype for Business 2015 Enterprise Front End pools for high availability, as well as Monitoring services for usage and quality data analysis.Managed Skype for Business 2015 server roles, including: Front End, Back End, Audio/Video Conferencing, Mediation, and Edge servers. Performed migration of over 11,000 Skype for Business on-premises accounts to Teams.Provide tier 3 technical support to end users at the main corporate office and remote locations for collaboration and communication platforms such as Adobe Connect, Zoom, and WebEx.

Jacksonville, Florida Area

Responsible for the daily operations of the Picture Archiving and Communications Systems.Carried out different IT roles at the radiology clinic in a team of two IT professionals.Provided technical support to over 100 users, on site and remotely using TeamViewer.Installed servers, PCs, telecommunications equipment, networking equipment, and Cat 6 cabling, during a move of the entire IT infrastructure to a new main office.

Jacksonville, Florida Area

Worked a month long contract installing POS systems at retail stores.Installed logic boards, scanners, scales, receipt printers, and card readers.Coordinated with a team of technicians to finish tasks in time.

Jacksonville, Florida Area

Provided local and remote IT support to over 70 end users using LogMeIn Pro.Performed diagnostics and troubleshooting of computers, IP phones, printers and scanners.Documented help desk tickets/resolutions using SpiceWorks help desk software.Performed Active Directory administration, creating users and computers accounts, resetting passwords, and assigning and enforcing group security policies.Monitored and managed email spam filters, firewalls, TrendMicro antivirus systems, backup and restore servers using Backup Exec and DigiScope, and VMware virtualized Citrix servers.Managed, configured, and monitored company owned iPhones and iPads, Surface Pro, and Google Nexus mobile devices using Microsoft Intune. Migrated, installed, re-imaged and configured over 50 computers from Windows 7/8.1 to Windows 10.Configured and administered IP phones using Digium Switchvox and Phonebooth VoIP.Configured and administered user and email accounts in Microsoft Office 365.

Jacksonville, Florida Area

Worked as the main technical asset for a company-wide project to replace an aged Mitel PBX system with Cisco VoIP solutions.Configured and installed over 1,000 Cisco IP phones of different models at over 10 sites, as well as over 30 Cisco VG224 Voice Gateways for analog telephone line connections. Planed VoIP network installations by studying plans, manuals, and technical specifications; assessing the installation site; ordering and gathering equipment, materials, and tools. Established VoIP networks by running, pulling, terminating, and splicing cables; punching down and wiring telephone blocks and patch panels; installing equipment, routers, switches, and gateways in racks and cabinets; programing features; establishing connections and integrations; activating remote access tools; and following industry standards.Verified service by testing circuits, devices, and equipment; identifying and correcting problems.Maintained documentation by labeling equipment, devices, and cables; recording configurations, diagrams, and specifications; creating support documents for users and clients.Used Cisco Unified Communications Manager and Cisco Unity to manage all Cisco communication devices, users, and user voice mail accounts.Provided tier 2 help desk support to over 2,000 telecommunication device users.Documented help desk tickets/resolutions using CA Service Desk Manager.

Rockford, Illinois Area

Monitored help desk support requests for over 100 onsite and remote end users.Assisted professional staff with providing computer hardware, software and technical support.Migrated, installed, re-imaged and configured computers from Windows XP to Windows 7. Contributed with the management of VMware virtualized Citrix servers.Configured personnel mobile devices to conform to the company’s BYOD policy.Configured over 50 Cisco 7900 series IP phones using Cisco Unified Communications Manager for the company’s largest satellite office during their phone system conversion.Made consistency-based configuration changes to Cisco switches, routers, and access points.Created office maps and diagrams of Ethernet port locations and network cable runs.Made Cat5 and Cat6 Ethernet cables to connect to servers, patch panels, and end user computers.

Rockford, Illinois Area

Provided onsite technical support to a small network of three computer clients. Assisted with the management of the academy’s website and social network accounts.Trained users in the use of MS Office software and social network accounts.

Rockford, Illinois Area

Used computer technical knowledge to diagnose, repair, and maintain client’s PCs. Provided IT consulting services for small office and home office businesses.Offered remote troubleshooting, routine maintenance, and repair assistance to users.

Rockford, Illinois Area

Visually and manually inspected test packaged pharmaceuticals products, before, during, and after the manufacturing process. Ran and monitored inspection equipment, as well as recorded and analyzed quality data.

Bachelor Of Applied Science - Basc, Computer Systems Networking And Telecommunications, 3.7 Current Cumulative Gpa

The Bachelor of Applied Science (B.A.S.) Degree in Computer Systems Networking and Telecommunications is designed to provide students.

Associate Of Arts And Sciences (Aas), Data Assurance And It Security, 3.5 Gpa - Graduated With Honors

Associate Of Arts And Sciences (Aas), Cisco Networking, 3.4 Gpa - Graduated With Honors