Chantal Castillo Email & Phone Number

• Manage key accounts: Oversee and nurture key self-funded accounts within our captive, ensuring personalized service and attention to detail.
• Operational efficiency: Identify and implement process improvements to enhance operational efficiencies, streamlining workflows and reducing turnaround times.
• Client onboarding and support: Facilitate seamless onboarding for new accounts, providing comprehensive support and guidance throughout the integration process.
• Account success: Monitor account performance and address client needs proactively to drive ongoing success and secure renewals.
• Client satisfaction and retention: cultivate strong client relationships through regular communication and tailored solutions, focusing on achieving high levels of client satisfaction and long-term retention.

Chicago, Illinois, US

• Prospect for possible clients and discuss insurance products, including Medicare supplements, advantage plans (licensed with Humana and United Healthcare), life insurance, long term care coverage, critical illness.
• Close the sale, ensure an effective implementation, policy delivery, and ongoing client retention.

Plano, Texas, US

• Implemented and maintained content for over 20 medical programs.
• Developed and implemented a formal training plan for new hires.
• Our content Net Promoter Score was “Excellent”, continually placing us at over 90% satisfaction and effectiveness among our patients.
• Regularly managed projects, prepared internal and external documents, and led presentations for the clinical team.

• Prior to the acquisition of Century Healthcare by Fringe, I wore many hats at the company and not only managed the sales proposals and marketing team, but I also assisted as needed in many other areas. I have.
• Carefully strategized, planned, implemented various types of marketing campaigns that translated into new business and renewals.
• Supported HR with the planning and implementation of employee events.

Co-blogger for The Pursuit Diaries, a blog that provides motivation and tips in a variety of topics including beauty, wellness, travel, health, and fashion.

• Assisted members in Spanish and English and capacitated new hires.
• Maintained vendor relations with our vision provider and served as a member aide to our members during appeals and grievances.
• Served as a writer and editor of the company’s newsletter.

Bachelor'S Degree, Communication, General

Associate Of Arts (A.A.), Communication, General