• Manage key accounts: Oversee and nurture key self-funded accounts within our captive, ensuring personalized service and attention to detail.• Operational efficiency: Identify and implement process improvements to enhance operational efficiencies, streamlining workflows and reducing turnaround times.• Client onboarding and support: Facilitate seamless onboarding for new accounts, providing comprehensive support and guidance throughout the integration process.• Account success: Monitor account performance and address client needs proactively to drive ongoing success and secure renewals.• Client satisfaction and retention: cultivate strong client relationships through regular communication and tailored solutions, focusing on achieving high levels of client satisfaction and long-term retention.

• Prospect for possible clients and discuss insurance products, including Medicare supplements, advantage plans (licensed with Humana and United Healthcare), life insurance, long term care coverage, critical illness policies, and secured investments. • Close the sale, ensure an effective implementation, policy delivery, and ongoing client retention.

• Implemented and maintained content for over 20 medical programs.• Developed and implemented a formal training plan for new hires.• Our content Net Promoter Score was “Excellent”, continually placing us at over 90% satisfaction and effectiveness among our patients. • Regularly managed projects, prepared internal and external documents, and led presentations for the clinical team.

• Prior to the acquisition of Century Healthcare by Fringe, I wore many hats at the company and not only managed the sales proposals and marketing team, but I also assisted as needed in many other areas. I have experience with RFPs and RFIs, quoting and implementing new business, conducting enrollment meetings and health fairs, generating employee communications, preparing renewals, processing eligibility files, managing vendor relations, and serving as point of contact for broker partners. I also initiated and collaborated in rebranding efforts, becoming well-known and respected in the hourly employee benefits industry.• Carefully strategized, planned, implemented various types of marketing campaigns that translated into new business and renewals.• Supported HR with the planning and implementation of employee events.

Co-blogger for The Pursuit Diaries, a blog that provides motivation and tips in a variety of topics including beauty, wellness, travel, health, and fashion.

• Assisted members in Spanish and English and capacitated new hires. • Maintained vendor relations with our vision provider and served as a member aide to our members during appeals and grievances.• Served as a writer and editor of the company’s newsletter.