Christian C. Email & Phone Number

United States

New Orleans, Louisiana, United States

Tampa, Florida, United States

-Assist beneficiaries navigating the Medicare system, including eligibility criteria, plan enrollment, coverage options, and claims processing-Provide accurate and satisfactory responses to telephone inquiries in a courteous and professional manner -De-escalate situations involving dissatisfied beneficiaries, offering patient assistance and proactive solutions

-Conducted in-depth analysis of ESG reports from industry leaders, including Carnival Corporation & PLC, JPMorgan Chase, Intuit, and Raymond James, employing comparative and SWOT analyses to pinpoint critical trends and benchmark best practices in social impact efforts, reporting standards, and stakeholder engagement-Delivered insightful recommendations to elevate CEOARE's impact reporting and communication practices, leveraging mentorship from PwC professionals-Developed a strategic framework for CEOARE to deepen stakeholder engagement, amplify social impact reporting, and enhance credibility while implementing measurable objectives with the non-profit's vision at the forefront

-Utilized analytical skills to verify the legitimacy of confidential documents for identity verification -Provided exceptional customer service via phone and video chat, offering efficient and accurate service to members

-Ensured individual and team performance meets objectives and guest’s expectations while promoting company culture to assure guest satisfaction -Assigned duties, responsibilities, and workstations to employees in accordance with business needs -Facilitated training of team members in food safety certification practices and refresher courses

-Interpretation across numerous industries including healthcare, finance, insurance,9-1-1, government, and business -Maintained a professional and assertive demeanor, oftentimes among life-or-death emergencies, while upholding a 4.0 in quality month after month-Bridged the communication gap between limited English proficient speakers and clients through simultaneous and consecutive interpretation for an accurate meaning-for-meaning rendition of their message

-Engaged client’s customers via telephone and conducting customer experience surveys -Leveraged customer service skills to increase client retention, referrals, and survey response rates for the most prominent home builders throughout the country

Bachelor Of Science - Bs, Econometrics And Quantitative Economics

Activities and Societies: Economic Scholars Society, USF Investment Club, National Society of Leadership and SuccessConcentration.

Associate Of Arts - Aa