Carlos Castro Maqueda Email & Phone Number

Cupertino, California, United States

San Francisco Bay Area

* Manage an on-site Commute Alternatives customer service team for a consumer electronics company in the Silicon Valley* Take ownership and create a program to manage and resolve feedback while using data analytics to implement customer suggestions and create an overall better customer experience* Develop and maintain training programs and procedural guides that ensures consistent, timely, and efficient team performance* Strategic planning through employee performance metrics to track response times, output levels, leverage strengths, and identify areas of opportunity * Leverage program data to propose program improvements based on customer feedback, concerns, and suggestions * Address, analyze, and resolve any escalated customer concerns in a timely manner* Develop and maintain regular reports, as well as on ad-hoc basis

Menlo Park, Ca

* Oversee transportation center team operation to ensure that all services provided to Facebook employees are safe, reliable and on-time.* Work with current commute alternatives staff and superiors to improve transportation and shuttle program operations.* Collaborate with all vendors assigned to operate the company’s shuttle system and ensure they are meeting set performance metrics and objectives.* Develop process improvements to enhance day-to-day operations and effect service changes that add value to client programs.* Develop communication strategies to engage clients and encourage use of program resources.

Menlo Park, Ca

Menlo Park, Ca

Menlo Park, Ca

Menlo Park, Ca

Morgan Hill, Ca

The @Avanza Online program is a state-approved provider of Supplemental Educational Services. Through technology-based instructional tutoring, we provide focused lessons on mathematics and English in preparation for standardized tests, with a focus on Individual Learning Plans, as set forth by participating school districts. Student growth is recorded and monitored through use of detailed progress reports to address individual student needs and provide consistency.

San Jose, Ca

As a full-time Assistant Store Manager, I was responsible in helping overseeing day-to-day store operations of a store with multi-million dollar gross profits. This included training new employees, cash management, delegation of duties, and monitoring product display productivity, among other responsibilities. Additionally, I maintained a flow of communication with other assistant managers and upper management to discuss and set sales goals, and implement new processes and policies in order to promote productivity.

Salinas, California Area

As a Business Management Internship Program with Walgreens, I took on activities and responsibilities which prepared me for a career in retail management. I was paired with a store manager/mentor, with whom I maintained constant communication, and worked on everything from operations and management responsibilities to merchandising and advertising. I also worked on weekly projects which ranged from overseeing a specific department, to overseeing product display and profitability, etc., and reported results to my mentors and/or upper management.

Watsonville, Ca

San Jose, Ca

Watsonville, Ca

Watsonville, Ca

Bs, Management

Activities and Societies: Latino Business Student Association, Executive Leadership Council, Chicano Commencement, 90.5 KSJS-Served.

Aa, Business Administration