- Evaluated, adjusted and created client’s policies and procedures. - Enhanced client’s job descriptions by incorporating into the FWG system. - Conducted desk research on HR topics and laws and keep up to date with local, regional, and worldwide news. - Handled secretarial matters such as making appointments, taking phone calls, filing paperwork, and creating action items based on meetings. - Performed data analysis for a client by compiling existing HR data and creating dashboards to showcase data trends.- Developed and delivered presentations on various HR topics, effectively communicating complex concepts to diverse audiences.

Collaborated with the HR Manager and HR Department to achieve a strategic objective: enhancing the Employee Experience by 70%. Devised a customized 'Check-In-For 5' survey, conducted interviews with diverse employees to establish a baseline, and gathered valuable feedback on the existing Employee Experience. Presented the insightful findings and recommendations to the CEO and CFO, establishing them as a cornerstone for ongoing efforts to enhance the overall Employee Experience.

- Provided service to clients’ changing insurance needs by selling home and auto insurance- Establish productive working relationships with clients- Analyzed clients’ risks - Determined clients’ particular needs and financial situations and determined the extent of present coverage and investments.- Enhanced insurance agency reputation by accepting ownership for accomplishing new and different requests.

o Mentors students around academics, personal development and life-skills, supporting their adjustment into campus life in addition to acting as a liaison between students and available services.o Create and Implement programs and events that foster a sense of community for residents.o Diffuse difficult situations between floormates, mediating conflict that ensures a win-win situation. o Manage emergency situations, staying calm and clear headed, oversee safety of students and follow university safety policy and procedure. o Acquired more than 200 hours of training including bystander training, sexual violence and prevention, diversity training, and suicide prevention.o Technically proficient in a variety of software applications including Google Apps, MS Office Suite and StarRez.