Chia-Chun Chung Email & Phone Number

Malden, MA, US

Client-centered technical consulting service focused on bringing innovative technologies from laboratory bench to manufacturing floor. By strategically leveraging industry-proven best practices and tools in Lean, Six Sigma, and Agile, I strive to help clients quickly achieve their technical and business deliverables.

Cambridge, MA, US

Lead process development and scale-up effort for novel LED fibers. Design fabrication workflow for rapid learning. With cross-functional team, implemented four revisions of fiber product, resulting in over 100x improvement in reliability in 18 monthsLead fiber design road map to implement product-specific fiber and maximize system integration success in.

Danvers, MA, US

Support all technical needs of final assembly line for percutaneous heart pump product. Advise contractor team on equipment and process validation for production scale-up.Transfer proof-of-concept fixture designs for production use.Lead and support cross-departmental investigations on nonconformances.

Carbondale, PA, US

Manage pilot build in New Product Introduction and prepare for production transfer. Develop work processes, maintain schedule, liaise with Quality, Procurement, and Engineering to meet project objectivesDefine NPI process with cross-functional team for improved quality, cost and delivery on projectsDevelop algorithm to adjust kanban system for just-in-time.

Lead company-wide product reliability improvement programManaged multiple supplier candidates in product development team

Coached peers in applying lean, six sigma, and statistical process control toolsManaged six sigma project hopper and coordinate project reviewsLead cross-functional team to improve product reliabilityParticipated in VSM and hoshin planning for operations resourcing and scheduling strategyCollected VOC and coordinate supplier evaluation in product.

Reduced manufacturing process variation by standardization, improved training, and mistake-proofingIdentified key usability and reliability opportunities via operating room workflow analysis and internal experimentsMaintained company-wide grassroots continuous improvement news initiative

Created and managed processes to monitor raw material and WIP quality via microscopyInvestigated returned product failures and processed customer complaintsAnalyzed aggregate data to prioritize cross-functional improvement initiativesMentored direct report to develop skills in optical microscopy, sample processing, and problem-solving

Studied manufacturing processes to identify variation; implemented countermeasures and controls.

Developed process to characterize defects via manual dissection and microscopy of samples ranging from 10 to 1000 microns in sizeAnalyzed and reported on defect examination results for root cause analysis and yield improvement prioritization

Baltimore, MD, US

Designed, fabricated, and tested novel laser probes for noninvasive and endoscopic surgical applications

M.S., Industrial Engineering

B.S., Biomedical Engineering