Cláudia Ceboleiro Email & Phone Number

Lisbon, Portugal

Lisbon, Portugal

In my current role, I lead cross-functional teams in executing complex projects, ensuring alignment with Agile, Waterfall, or Hybrid methodologies to meet project demands. I made several key contributions including:• Crafted change management plans encompassing training, communication, and stakeholder engagement to ensure seamless integration and adoption of new systems and processes.• Devised and executed comprehensive project plans, timelines, and budgets, while conducting risk and opportunity management (ROM) to preempt potential setbacks and devise effective mitigation strategies.• Suggested new applications based on AI solutions and platforms, enhancing business processes and workflows.• Successfully deployed a new Safety Management System, including audit and risk modules, to enhance safety and compliance..• Fulfilled product requirements and upheld stringent quality standards by collaborating with IT designers, developers, and QA teams. • Aligned tasks and efforts from various functional areas to drive operational excellence and project success.

Lisbon, Portugal

Aligned project objectives with organizational strategic goals, identifying growth opportunities and formulating required strategies and initiatives. I made several key contributions including:• Successfully deployed a major, complex global system for NetJets Inc. achieving a European go-live milestone 2 years ahead of schedule compared with the US project team.• Conducted cost/benefit analysis leading to workflow enhancements, improving operational efficiency.• Resolved complex problems by suggesting improvements for several business areas.• Coordinated across functional areas, integrating tasks and efforts to streamline project completion.• Applied PMI expertise and extensive knowledge in aviation and logistics to lead IT projects, bridging business requirements with IT solutions.• Applied efficient project management controls like routine status reports, milestone assessments, and performance appraisals to maintain projects on schedule and within budget.• Crafted comprehensive project blueprints, delineating project scope, objectives, schedules, and resource distribution. • Orchestrated project implementation, overseeing tasks, tracking advancement, and ensuring compliance with project schedules and financial plans. • Spearheaded change initiatives, communicating objectives, benefits, and impacts to stakeholders effectively. • Oversaw project advancement, tracking key performance indicators (KPIs), and guaranteeing project goals achievement. • Fostered teamwork within project teams, resolving conflicts and motivating members to achieve collective goals.

Paço De Arcos, Portugal

Managed a direct team of six and oversaw certification and qualifications compliance for 600 flight crew members and 100 cabin crew members following European National Authorities and EASA standards. I made several key contributions including:• Led cross-functional efforts, collaborating with various departments to align training with broader organizational goals.• Leveraged PMI project management expertise and 20 years of aviation industry knowledge to drive successful IT project implementations.• Spearheaded the replacement of an outdated Training Management System, integrating cutting-edge technology to streamline processes.• Instrumental in the implementation of the Zero Flight Time Training (ZFTT) Procedure, increasing aircraft availability for Type Rating certification and achieving significant cost reductions.• Developed optimal crew training schedules, considering maintenance, vacation periods, and seasonal peaks, ensuring seamless integration with company operations. • Coordinated logistics for training activities, enhancing departmental efficiency and productivity. • Administered the department budget, scrutinizing training expenses and evaluating cost-effectiveness. • Assisted in internal and external audit preparations, actively participating in audit processes and addressing recommendations to maintain stringent compliance standards.

Lisbon Area, Portugal

Managed comprehensive simulator slot scheduling and crew training for a leading aviation company, ensuring efficient utilization and alignment with training standards. I made several key contributions including:• Built a robust system to monitor Aviation Training Instructors' performance, resulting in standardized Crew Training quality KPIs across various training centers and fleets.• Leveraged extensive knowledge of EASA Air Operations and Air Crew regulations to maintain high compliance standards.• Enhanced efficiency in Training Centers Slot management, optimizing the allocation and use of training resources.• Analyzed training performance metrics to identify trends and areas for improvement, driving continuous enhancement of training quality and compliance with aviation regulations.• Maintained meticulous records of crew training activities, including attendance, certifications, and qualifications.• Developed an innovative evaluation tool to standardize and enhance the effectiveness of regular crew assessments.• Collaborated with cross-functional teams to integrate diverse operational needs and optimize project management processes.

Developed and executed logistics strategies to enhance transportation operations, ensuring the seamless movement of goods and optimizing supply chain efficiency. I made several key contributions including:• Successfully negotiated Service Level Agreements that resulted in enhanced operational efficiency and cost savings.• Streamlined supply chain processes, contributing to the seamless movement of goods and customer satisfaction.• Enhanced integration of logistics operations by fostering strong partnerships with service providers.• Led a team of logistics professionals, instilling a culture of collaboration and high performance through clear goal-setting and supportive leadership.

Lisbon Area, Portugal

Coordinated comprehensive flight schedules by considering aircraft and crew availability, airspace restrictions, and customer preferences. I made several key contributions including:• Collaborated on a strategic project that optimized crew scheduling processes, enhancing overall flight operations efficiency.• Played a pivotal role in implementing a new flight tracking system, which improved real-time monitoring capabilities.• Developed a comprehensive ground transportation coordination system that reduced passenger wait times and improved satisfaction.• Acted as a key contributor to the revision of operational protocols, ensuring adherence to updated airspace regulations.• Streamlined communication procedures between flight operations and maintenance, resulting in a 15% reduction in delay incidents due to maintenance issues.• Ensured integrated operations by liaising with Dispatch, Crew Scheduling, and Maintenance departments. • Provided critical real-time support for flight crews, including flight plan adjustments, ground service arrangements, and prompt resolution of operational issues. • Managed seamless communication channels between flight crew, ground personnel, and additional stakeholders to maintain operational continuity and efficiency.

Lisbon Area, Portugal

Managed fuel stock across 35 gas stations, ensuring optimal inventory levels and compliance with supply chain demands. I made several key contributions including:• Developed and implemented strategies to streamline supply chain processes, enhancing overall productivity.• Successfully reduced transportation costs through strategic network optimization.• Maintained consistent fuel supply across an extensive network of gas stations, ensuring uninterrupted operations.• Monitored key performance indicators to identify trends and implement solutions for performance enhancement.• Established and nurtured relationships with service providers, resulting in improved service quality and cost savings.• Streamlined supply chain operations by introducing effective management strategies.• Optimized transportation network for initial setup, leading to increased efficiency and reduced operational costs.• Monitored and analyzed performance metrics, including on-time delivery rates and transportation expenses, to drive continuous improvement. • Fostered collaborative partnerships with transportation service providers to secure reliable service and negotiate favorable terms.

Project Management Professional (Pmp) Project Management Institute (Pmi)

Project Management Professional (PMP)

Bachelor'S In Business Administration And Management

Activities and Societies: Erasmus at Universitá Cattolica del Sacro Cuore (Milano 1994/1995) ISEG Student association (1990/1995) Lisbon.

Project Management

Activities and Societies: Project Management Body of Knowledge (PMBOK) Project Management Body of Knowledge (PMBOK) framework.

Logistics Post - Graduation, Logistics, Materials, And Supply Chain Management

Lisbon, Portugal

Erasmus Program In Business Management, Business Management

Milan, Italy