Carol Cesarz Email & Phone Number

United States

Novi, Mi

Serves as a liaison between carriers, district managers and the circulation department in order to support and facilitate circulation customer needs and complaints. General office duties are attended to as needed. Essential duties include: • Communicate with customers, carriers and district managers in a multi-day deadline environment • Maintain accurate records of customer complaints/requests and provide information to delivery team• Directly contribute to the resolution of customer complaints • Responsible for answering multi-line phones and taking messages • Greet walk-in customers and assist with requests• Enter vendor data for accounting purposes and to maintain database • Follow-up on customer service issues to ensure successful outcomes • Obtain new subscriptions and help maintain circulation data base • Perform other job related duties as assigned • Dispatch carriers to subscribers in the case of missed deliveries • Perform press runs on publication days• Print mail labels/post office reports

Livonia, Mi

Responsible for carrier and customer billing, audit reports, manifest and system backups.

Livonia, Mi

Performed nightly reports for management and attend nightly backup activities.

Livonia, Mi

Managed circulation for Westland and Garden City customers. Filling routes, carriers, plus manifests, returns, and accounting duties related to circulation operations.