- Responsible for managing the ServiceNow platform, covering ITSM and CMDB.- Lead a team dedicated to the implementation, maintenance, and continuous evolution of the ServiceNow environment, ensuring efficiency in IT processes and internal audits (FND).- Coordinated continuous improvements to optimize the incident management process, based on analysis from internal assessments and consultancy reviews.

- Leading IT Team- Leading studies and projects to assess adherence to business needs- Research into technological innovations and their technical and economic viability- Implementation and management of systems for billing, sales, customer service, marketing and other corporate areas- Establishing partnerships with strategic suppliers- Defining and improving KPIs and monitorables to enable more efficient management of the area- Defining the budget in line with the… Show more - Leading IT Team- Leading studies and projects to assess adherence to business needs- Research into technological innovations and their technical and economic viability- Implementation and management of systems for billing, sales, customer service, marketing and other corporate areas- Establishing partnerships with strategic suppliers- Defining and improving KPIs and monitorables to enable more efficient management of the area- Defining the budget in line with the company's strategy to build sustainable and cost-efficient resultsResults- 5% reduction in IT costs- 5% increase in revenue with the development of the billing system Show less

- Leadership of the IT Operations area, including the 24x7 support and operation teams for the OSS, Integration and BI/BIG DATA systems.- Main challenge was to stabilize the new ordering system by reducing the number of orders stopped in the flowResults- Leadership of a team of 3 managers with a structure of more than 120 professionals- 90% reduction in the volume of orders stopped in the flow- Maintained system availability at 99.97%- Restructuring the area to improve… Show more - Leadership of the IT Operations area, including the 24x7 support and operation teams for the OSS, Integration and BI/BIG DATA systems.- Main challenge was to stabilize the new ordering system by reducing the number of orders stopped in the flowResults- Leadership of a team of 3 managers with a structure of more than 120 professionals- 90% reduction in the volume of orders stopped in the flow- Maintained system availability at 99.97%- Restructuring the area to improve efficiency in dealing with incidents and problems Show less

Management of the IT B2C Operations area.- Budget definition according to the company strategy to build sustainable and cost-efficient results. - Control budget aligned with the industrial plan planning. - Improve KPIs and monitorables to enable better management of the area and support strategy definition. - Management of 4 areas with 4 managers and approximately 150 employees.

Management of the IT Digital Operations area. - Budget control aligned with the industrial plan planning. - Experience with agile methodologies in the DevOps concept, assisting in the implementation and evolution of the methodology in the area. - Management of approximately 25 employees.

Management of B2C, B2B, and Integration of IT Operations. - Budget control aligned with the industrial plan planning. - Definition of KPIs and monitorables to allow better management of the area. - Management of approximately 60 employees.

IT Operations Application Infrastructure Management (DBA, SAP Basis, Performance, Acquisition, and Middleware Support). - Budget definition for infrastructure acquisition with focus on cost efficiency. - Budget control for investments focusing on technological renewal and operational cost reduction. - Administration of approximately 30 employees.

Management of B2C, B2B, and Integration of IT Operations. - Budget control aligned with the industrial plan planning. - Management of approximately 30 employees.- Project to change time material contract to managed service.

Service and support on Tim's databases by administering and managing the Oracle databases, ensuring availability and performance of the systems.

Manage the IT Operations area for the 24x7 support and operation teams for Infrastructure with DBA, Operating System, Networking, Security, and Service Desk.