Christopher Fernandez Email and Phone Number
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With over 13 years of experience in the post-sales customer journey, I am a seasoned leader and strategist in the customer success field. I have successfully managed and operated all aspects of the customer lifecycle, from onboarding and support to education and renewal. I thrive working with cross-functional partners, leaders, and stakeholders to align and optimize our processes and systems. I leverage scalable technical solutions to drive measurable business outcomes and customer satisfaction. I am passionate about deeply understanding customers' needs and challenges, and delivering win-win solutions that help them grow and succeed.
Atlassian
View- Website:
- atlassian.com
- Employees:
- 17621
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Manager, Sales Systems And OperationsAtlassianLos Angeles, Ca, Us -
Senior Manager, Customer Success SystemsSamsara Mar 2024 - PresentSan Francisco, California, Us -
MemberWizards Of Ops Jan 2024 - PresentAtlanta, Georgia, Us -
MemberGain Grow Retain Apr 2021 - PresentArlington, Va, Us -
Founding MemberBreakoutcs Mar 2021 - PresentFounding Member of BreakoutCS - the safe, collaborative space for CS Leaders
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Senior Manager, Success Business SystemsGong Mar 2022 - Feb 2024San Francisco, California, Us -
Business Systems ManagerGong May 2021 - Mar 2022San Francisco, California, UsGong enables revenue teams to realize their fullest potential by unveiling their customer reality. The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions. -
Manager, Customer Success ProgramsMotive Mar 2020 - Apr 2021San Francisco, California, Us -
Manager, Customer OnboardingMotive Mar 2019 - Feb 2020San Francisco, California, UsKeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads. -
Manager, Customer OperationsElation Health Feb 2018 - Mar 2019San Francisco, California, UsI managed the Customer Operations team whose mission is to successfully implement and onboard new medical practices to the Elation Health platform. In this role, I work cross-functionally with the Sales, Product, and Engineering teams to ensure we are able to deliver on our companies core value propositions. I have experience in sourcing and hiring external team members as well as growing teams internally. I am passionate about scale and automation and have leveraged both CRM and customer data to make data driven decisions that have resulted in greater team effectiveness and efficiency. -
Senior Implementation ManagerElation Health Feb 2016 - Jan 2018San Francisco, California, UsStrengthening the doctor - patient relationship by delivering a clinical first approach. -
Senior Implementation SpecialistPractice Fusion Apr 2014 - Feb 2016San Francisco, Ca, UsI am responsible for a 60 day online training and implementation of Practice Fusion’s award winning health record platform to newly committed medical practices. -
Inside Sales RepresentativePractice Fusion Jul 2013 - Apr 2014San Francisco, Ca, UsI was responsible for the complete 30 day sales cycle by vetting, demoing and training of over 30 medical practice per month while managing a total pipeline of over 300 practices.. -
Senior Account ManagerPractice Fusion Jun 2012 - Jul 2013San Francisco, Ca, UsAs an Account Manager I was responsible for the full lifetime of a medical practice on the Practice Fusion platform. My responsibilities included prospecting leads, initial demoing, full training, customer support and retention. -
Account ManagerPractice Fusion Jun 2011 - Jun 2012San Francisco, Ca, Us -
Senior Sales RepresentativeServicesource Sep 2009 - Apr 2011• Managed a $4 million annual contract renewal pipeline with over 200 accounts • Exceeded quarterly sales quota by over 125% 4 out of the last 5 quarters • Successfully negotiated the close of a $555,000 service contract with University of Pittsburgh Medical Center • Promoted to the position of Senior Sales Representative within one year of joining the company
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Research And Policy CoordinatorUrban Justice Center Aug 2008 - Aug 2009New York, Ny, Us- Responsible for developing, analyzing and implementing community based research projects. - Tasked with interpreting and analyzing the findings of both qualitative and quantitative data sets. - Managed and wrote policy reports which reflected these findings. - Effectively presented these findings to journalists, government officials, business leaders and community members. -
Housing Coordinator/Executive AssistantSojourner House Inc. Aug 2007 - Aug 2008• Assisted in large scale project development of both rental and owned real estate properties and coordinated marketing strategy and designed real estate advertisements • Coordinated with city agencies, construction contractors and architects, and maintained neighborhood relations Successfully marketed and sold 7 affordable condominium units in central Boston and acted as interim property manager for a 11 unit rental apartment complex
Christopher Fernandez Skills
Christopher Fernandez Education Details
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University Of San FranciscoPhilosophy -
Santa Margarita Catholic High School
Frequently Asked Questions about Christopher Fernandez
What company does Christopher Fernandez work for?
Christopher Fernandez works for Atlassian
What is Christopher Fernandez's role at the current company?
Christopher Fernandez's current role is Manager, Sales Systems and Operations.
What is Christopher Fernandez's email address?
Christopher Fernandez's email address is ch****@****ail.com
What is Christopher Fernandez's direct phone number?
Christopher Fernandez's direct phone number is +141571*****
What schools did Christopher Fernandez attend?
Christopher Fernandez attended University Of San Francisco, Santa Margarita Catholic High School.
What skills is Christopher Fernandez known for?
Christopher Fernandez has skills like Project Management, Leadership, Sales, Sales Operations, Marketing, Healthcare, Marketing Strategy, Coaching, Communication, Mentoring, Teamwork.
Who are Christopher Fernandez's colleagues?
Christopher Fernandez's colleagues are Marian Roberts, Ahmed Altememi, German O., Anjaly Menon, Kirsten Begeman, Noura Mohameed, Joshua Hodkinson.
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