Dollar Tree | Family DollarInterim Quality AnalystDollar TreeLevel 1 Helpdesk IT Store SupportSalesforceSubject Matter ExpertAs a Subject Matter Expert we provide guidance in knowledge, techniques and troubleshooting functionalities of our product to our support engineers. We provide guidance in resolving issues with our CRM platform. We also support and manage escalations with clients.

SalesforceTriage Frontline Premier Support Engineer specializes in Sales and Service Cloud ConfigurationWe provide real-time technical support via phone to Salesforce end users. We troubleshoot on break and fix issues with Salesforce standard core functionalities.SYSTEM CONFIGURATION: Daily administration and support of the Salesforce core instance including but not limited to user management and data analysis, configures org using automations (Process Builder and Workflows). Develop and create customised reports and dashboards to meet client needs.DATALOADS (Import, Export, Update and Delete): Experienced in database maintenance tasks including diagnostic tests and duplicate entry cleansing. Implement changes using Dataloader.

Virgin Media IrelandMentorProvides guidance, support, and training to new hires or agents who need assistance. Also provides coaching, and encouragement to help agents improve their performance and share best practices in handling customer interactions effectively.Technical Support RepresentativeInbound calls from Virgin Media Ireland customers. Walkthrough customers to resolve common issues with their Virgin Media products such as broadband, TV and phone. Remotely investigates and corrects problems with the customer's network through the phone.

LG Electronics USA (Home Appliances | Home Electronics)Senior Support EngineerInbound calls from LG USA. Providing technical support and troubleshooting guidance for LG appliances and electronics.

Carries out administrative duties such as contract filing, managing office and its supplies, writing and answering emails, sending out tenant bills and collection of payment and scheduling appointments.