Cindy Chia Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Managed office operations to ensure smooth day-to-day functioning. • Primary point of contact for building management and external service providers, coordinated repairs, maintenance, and other facility-related activities. • Collaborated with People & Culture on internal and external events such as Melbourne Cup Day, weekly Friday Drinks, monthly TAG All Hands meeting including staff birthday celebrations.• Provided support, both general and administrative, to the CEO to ease their day-to-day functioning. • Provided administration support to the People & Culture Manager including recruitment, new employee’s and exiting employee’s journeys, uniform register, updating templates, People & Culture registers and inbox management.• Managed the Australian Business Events Association Strategy Day held onsite involving the board members. • Provided support to Conference Organising team during their 3-day workshop involving staff from all Arinex offices nation-wide.• Established guest access passes for visitors and staff and permanent access passes for out-of-state executive management.

Australia

• Began employment as Receptionist/Customer Service Coordinator and subsequently moved to Insurance Claims Administration.• Compiled, verified accuracy, sorted insurance claim data from source documents for processing and claim management. Reviewed data for inconsistencies or errors, following due diligence, followed up with insurance companies where discrepancies were found.• Monitored and managed insurance claims from multiple companies using different systems ensuring high attention to detail. Triaged according to priority. • Liaised with Business Systems Analyst when two major technical faults consecutively occurred spanning 5 to 10 business days respectively. Managed over 130 insurance claims affected, ensured staff involved were notified and updated on progress.

Australia

• Awarded Valued Member of The Team June 2022.• Answered, screened and re-directed incoming telephone calls. • Managed general company inbox, received and distributed incoming mail and packages. • Monitored office kitchen supplies ensuring suitable stock levels.• Controlled building entry and managed visitor access.

Sydney, Australia

• Liaised between building management and external service providers, coordinated repairs, maintenance, and other facility-related activities. • Provided support to the Social Club for events and activities such as 10-minute massages and skin cancer checks. • Provided support for the People & Culture team to create and maintain a seamless journey for new employees within the company.• Monitored and procured supplies for Utility Hubs, tea points and office kitchens to ensure suitable stock levels.• Controlled building entry, managed staff, visitor and contractor access including accurate record-keeping.• Managed and led office relocation project. Integral part of new office opening. Managed old office re-opening pending new office refurbishments, ensured all NSW Covid guidelines met including Covid Marshall duties.

North Ryde, New South Wales, Australia

• Answered, screened and re-directed incoming telephone calls. • Warmly welcomed external stakeholders while maintaining professional standards. • Controlled building entry and managed visitor access including accurate records. • Monitored office kitchen supplies to ensure suitable stock levels.• Invited to apply for permanent role after completion of temporary assignment.

Sydney, Australia

• Awarded Employee of the Month May 2018.• Supervised the daily operations of the Guest Experience department while working alongside the team. • Monitored and procured office supplies ensuring suitable stock levels.• Daily maintenance of guest records ensuring high level of attention to detail.

Sydney, Australia

• Awarded Monthly Memorable Moment for Associates July 2016. • Awarded Best Team of the Year February 2017• Part of the pre-opening team for the first Australian hotel for Greenland with plans for international expansion. Created and formed the Communications Department, authored all standards and procedures and trained staff.• Proactively identified, created and maintained good relationships with VIP guests.

Sydney, Australia

• Began journey as Porter, moved to Guest Service Agent and promoted to Service Express Duty Manager.• Supervised the daily operations of the Service Express department while working alongside the team. • Selected to handle Service Express Department Manager role when they took leave for one month.• Regularly entrusted with Executive Assistant duties when they were on leave. • Trained and developed new associates. Ensured Brand Standards were met.

Master Of Business Administration (M.B.A.), Hotel And Tourism Management

Activities and Societies: Drama Club 6 month internship at Intercontinental Hotel, Geneva, Switzerland

Bachelor'S Degree, Graphic Design

Bachelor Of Arts - Ba

Activities and Societies: Snowboarding Club, Chocolate Lovers Club