Cassandra Habert Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

• Provide over-all support to the business across multiple departments including Accounting, Fabrication, Marketing, Sales, and Engineering.
• Maintain QuickBooks which includes keeping track of expenses, accounts receivables and payables, customer invoicing, and monthly and quarterly reconciles.
• Created a follow-up process for outstanding and open invoices which has to date increased average monthly revenue by $15K-$30K and overall decreased our outstanding invoices from 10% of all invoices to less than 1%.
• Assist with order fulfillment and managing the sales pipeline.
• Ensure complete and accurate records are maintained with regard to our shared inboxes, our filing system, and receipts.
• Maintain a clean and stocked working environment for our employees and guests.

Chicago, Illinois, United States

• Leading voice in company’s shift focusing on Customer Experience. Worked more specifically with their MS Operations, a new arm of the company founded in 2019.
• Generated several documents and policy proposals to create a Career Development Training Program from scratch. This position was the first of its kind at RKON.
• Onboarded and trained seven new End User Engineering (Help Desk) engineers hired with me.
• Created missing managerial aids and practices, for example PIP rubrics and quarterly employee reviewassessment worksheets. Was integral to the process improvement discussions of how to store and file thisinformation.

Chicago, Illinois, United States

Administered internal business logistics including resource scheduling and allocation, preparing client contracts for projects, agreements, and procurement, processing client orders and managing our distributor relationships. Trained a secondary Operations Coordinator and while writing SOPs for the role, as well as being mentored into a Junior Project.

Chicago, Illinois, United States

Managed a team of 9 analysts while supporting 40 SMB clients in the business day and after hours space. Was responsible for creating and maintaining client documentation and internal SOP documentation. Worked within ConnectWise ticketing system to provide telephone, email, ticket, and project support. Initiated several changes within our process for our.

Greater Chicago Area

I managed a team of 5 help desk analysts within my own team. I also managed a larger group of about 30 analysts with other client team leads. I maintained a sizable knowledge base and directly work with client liaisons to ensure a properly running help desk. This client had worked with K2 mostly in the afterhours space and I led the project to onboard them.

Transitioned from former internally created position into industry standard Technical Trainer to help build our new Training Department within our organization. Significant involvement in assessing, implementing, and re-establishing necessary training procedures throughout the Help Desk, with future endeavors toward our other departments, including Managed.

Greater Chicago Area

Spearhead new role within our organization. Focused on Performance Management and New Hire On-boarding, as well as providing managerial support and creating new and exciting projects to help develop and document our operations.

Greater Chicago Area

• Provided technical service to customers with a variety of needs, especially in industry specific programs like iManage and eDocs, as well as more common programs like Windows and Microsoft Office.
• Assisted also in resolving less common issues that arise in remote network connections methods like Citrix and VPN for our after-hours and weekend clients.
• Serviced all clients within the teams for Sydney, Dallas, Lake Genova, and Las Vegas, including non-contract calls and additional support for clients Crowe & Dunlevy and Cohen Milstein, in total over 30 clients.
• Provided additional support to Team Supervisors, for example analyst training, writing Knowledge Bases and White Boards, and issuing the Paul Hastings IT Weekly.
• Increased personal average number of contacts for both emails and phone calls to become a top 5% performer in her Super Group within 6 months.
• Developed familiar rapport with local IT staff of several weekend clients.

• Answered live phone calls and emails to customers of all levels of employment from over 30 different clients, most of which are major AM Law 100 firms.
• Provided technical service to customers with a variety of needs, especially in industry specific programs like iManage and eDocs, as well as more common programs like Windows and Microsoft Office.
• Assisted also in resolving less common issues that arise in remote network connections methods like Citrix and VPN for our after-hours and weekend clients.
• Managed time to achieve average 30 or above contacts a day, most of which generated one or more tickets.
• Provided service within SLA standards (for example for most FCR 80%, TANs 90% within 30 seconds, and other industry competitive standards).
• Provided solutions beyond immediate technical issue, included work-arounds and timely escalations, or new ways to approach the issue, always prioritizing getting the customer back to work quickly.

Greater Chicago Area

• Managed workflow between myself and one or two other baristas while on the floor.
• Developed strategies with my Store Leader to combat unique issues that would arise from operating a store in O’Hare airport.
• Assisted customers with our menu, as well as correct and attend to any complaint.
• Acted as cash controller, including counting the safe, the tills, and the daily deposits.
• Trained baristas on food handling, cleaning strategies, customer service, and time management.
• Supplied additional managerial support to other two stores within O’Hare as needed, often impromptu.

Chicago, IL

• Managed a team in a high volume, fast pace, 2 million dollar annual revenue store.
• Developed positive relationships with customers, regular or not, to create a welcoming environment.
• Facilitated the training of new hires, with both designated materials and improvised hands on instruction.
• Familiarized our customers on our unique menu and brand.
• Placed store orders, as well as verified deliveries and inventory both daily and weekly.
• Counted daily cash deposits often over 2 thousand dollars, as well as manage 6 tills of 250 dollars or more.

Chicago, IL

• Delivered friendly and fast customer service to our members via live chat, email, and phone.
• Crafted creative written responses to members over email which were engaging and effective with autonomy.
• Created solutions to unique issues that arose on our marketplace, including returns and refunds.
• Advised our members on our policies and how to use our marketplace efficiently.
• Oversaw sensitive information regarding our members and our gift card product.
• Entered data on a web based platform.

Stadium McDonald's, West Lafayette, Indiana

• Prioritized multiple responsibilities including attending to costumers, preparing food, cleaning, and stocking to achieve efficient time management.
• Trained employees on McDonald’s policies and methods, as well as offer constructive correction.
• Displayed positive attitude and professional demeanor in a fast-paced and stressful environment.
• Initiated tasks involving customer service, order creation, food preparation, and cleaning to benefit an established team of crew and managers.
• Handled customers’ money and credit utilizing a POS cash register for orders.

West Lafayette, IN

• This position was filled at Elliott Hall of Music Productions
• Operated camera as an intern for live shot three segment productions for local television including The Sharon Versyp Show, the Matt Painter Show, and the Danny Hope show.
• Operated long lens camera at high energy Purdue Basketball games.
• Created visually stimulating shots to motivate crowd energy and ensured directorial vision was delivered.

West Lafayette, Indiana

• This position was filled at Elliott Hall of Music Productions
• Tutored and delegated tasks to two different assistant grips for Purdue home football games.
• Instructed grips and other on-field personnel to verify the safety of the camera and operator.

Purdue University, West Lafayette, IN

• Created visually interesting and aesthetically pleasing shots for projects.
• Assisted in clerical duties at office, especially for handwritten mass mailings.

Greater Chicago Area

• As Assistant Stage Manger for Joseph and the Amazing Technicolor Dreamcoat (May 2009-August 2009) and Beauty and the Beast (May 2011-August 2011):
• Developed and coordinated events, rehearsals, and workshops for actors to achieve maximum potential.
• Contributed in key directorial decisions for design and work flow.
• Managed backstage area during live performance.
• Created a creative and collaborative atmosphere by being personable and valuing fun.

Bachelor Of Arts (Ba), Film And Video Studies, 3.0

Activities and Societies: Purdue Night Train Swing Dance ClubRigorous coursework in all my classes, including hands on training on.

Post Bachelor'S Certificate, Legal Assistant/Paralegal