Cassandra Habert Email and Phone Number
Chicago, IL, US
Cassandra Habert's Location
Greater Chicago Area, United States
Cassandra Habert's Contact Details
Cassandra Habert work email
- Valid
- Valid
- Valid
- Valid
Cassandra Habert personal email
n/a
About Cassandra Habert
Cassandra Habert is a Director of Operations at Coapt | Myo Pattern Recognition. She possess expertise in customer service, microsoft office, powerpoint, microsoft excel, creative writing and 28 more skills.
Cassandra Habert's Current Company Details
Coapt | Myo Pattern Recognition
View
Director of Operations
Chicago, IL, US
- Website:
- coaptengineering.com
- Employees:
- 19
Cassandra Habert Work Experience Details
-
Director Of OperationsCoapt | Myo Pattern RecognitionChicago, Il, Us
-
Director Of Product OperationsCoapt | Myo Pattern Recognition Apr 2023 - PresentChicago, Illinois, United States• Provide over-all support to the business across multiple departments including Accounting, Fabrication, Marketing, Sales, and Engineering.• Maintain QuickBooks which includes keeping track of expenses, accounts receivables and payables, customer invoicing, and monthly and quarterly reconciles.• Created a follow-up process for outstanding and open invoices which has to date increased average monthly revenue by $15K-$30K and overall decreased our outstanding invoices from 10% of all invoices to less than 1%.• Assist with order fulfillment and managing the sales pipeline.• Ensure complete and accurate records are maintained with regard to our shared inboxes, our filing system, and receipts.• Maintain a clean and stocked working environment for our employees and guests.
-
Technical TrainerRkon Jul 2022 - Nov 2022Chicago, Illinois, United States• Leading voice in company’s shift focusing on Customer Experience. Worked more specifically with their MS Operations, a new arm of the company founded in 2019.• Generated several documents and policy proposals to create a Career Development Training Program from scratch. This position was the first of its kind at RKON.• Onboarded and trained seven new End User Engineering (Help Desk) engineers hired with me.• Created missing managerial aids and practices, for example PIP rubrics and quarterly employee reviewassessment worksheets. Was integral to the process improvement discussions of how to store and file thisinformation, part of a larger current company-wide overhaul in much needed better-defined practices andprocedures -
Operations CoordinatorPsm Partners Jan 2021 - Jul 2022Chicago, Illinois, United StatesAdministered internal business logistics including resource scheduling and allocation, preparing client contracts for projects, agreements, and procurement, processing client orders and managing our distributor relationships. Trained a secondary Operations Coordinator and while writing SOPs for the role, as well as being mentored into a Junior Project Management role.In April 2022, I had been moved into a dual role of Operations Coordinator and Project Coordinator. This move is to help move me forward in my career goals to become a Project Manager. We will also be onboarding and training a 3rd member of our team in June 2022. I was a member of our Microsoft Committee, which supports our business relationship with Microsoft as a Microsoft Partner. -
Service Desk Team Lead/Senior Service Desk EngineerPsm Partners Mar 2020 - Dec 2020Chicago, Illinois, United StatesManaged a team of 9 analysts while supporting 40 SMB clients in the business day and after hours space. Was responsible for creating and maintaining client documentation and internal SOP documentation. Worked within ConnectWise ticketing system to provide telephone, email, ticket, and project support. Initiated several changes within our process for our fast growing Service Desk. Onboarded 4 new clients into our Manage Services (including Service Desk support) between April 2020 and November 2020.
-
Client Team LeadKeno Kozie Associates Aug 2019 - Mar 2020Greater Chicago AreaI managed a team of 5 help desk analysts within my own team. I also managed a larger group of about 30 analysts with other client team leads. I maintained a sizable knowledge base and directly work with client liaisons to ensure a properly running help desk. This client had worked with K2 mostly in the afterhours space and I led the project to onboard them into full time service (24/7/365) in August 2019. I consistently worked within ServiceNow and Footprints. -
Firm Technical TrainerKeno Kozie Associates Feb 2019 - Aug 2019Transitioned from former internally created position into industry standard Technical Trainer to help build our new Training Department within our organization. Significant involvement in assessing, implementing, and re-establishing necessary training procedures throughout the Help Desk, with future endeavors toward our other departments, including Managed Services and Engineering. Creating in-depth materials and classes for hands-on external training for our clients as requested, for a number of topics. Provide training for internal and external onboarding.
-
Help Desk Quality TrainerKeno Kozie Associates Jun 2018 - Feb 2019Greater Chicago AreaSpearhead new role within our organization. Focused on Performance Management and New Hire On-boarding, as well as providing managerial support and creating new and exciting projects to help develop and document our operations.
-
Help Desk Weekend Client LeadKeno Kozie Associates Jun 2017 - Jun 2018Greater Chicago Area• Provided technical service to customers with a variety of needs, especially in industry specific programs like iManage and eDocs, as well as more common programs like Windows and Microsoft Office.• Assisted also in resolving less common issues that arise in remote network connections methods like Citrix and VPN for our after-hours and weekend clients. • Serviced all clients within the teams for Sydney, Dallas, Lake Genova, and Las Vegas, including non-contract calls and additional support for clients Crowe & Dunlevy and Cohen Milstein, in total over 30 clients.• Provided additional support to Team Supervisors, for example analyst training, writing Knowledge Bases and White Boards, and issuing the Paul Hastings IT Weekly.• Increased personal average number of contacts for both emails and phone calls to become a top 5% performer in her Super Group within 6 months. • Developed familiar rapport with local IT staff of several weekend clients.• Promoted into current Weekend Supervisor position by 6 months of hire.
-
Help Desk AnalystKeno Kozie Associates Nov 2016 - Jun 2017• Answered live phone calls and emails to customers of all levels of employment from over 30 different clients, most of which are major AM Law 100 firms. • Provided technical service to customers with a variety of needs, especially in industry specific programs like iManage and eDocs, as well as more common programs like Windows and Microsoft Office.• Assisted also in resolving less common issues that arise in remote network connections methods like Citrix and VPN for our after-hours and weekend clients. • Managed time to achieve average 30 or above contacts a day, most of which generated one or more tickets. • Provided service within SLA standards (for example for most FCR 80%, TANs 90% within 30 seconds, and other industry competitive standards).• Provided solutions beyond immediate technical issue, included work-arounds and timely escalations, or new ways to approach the issue, always prioritizing getting the customer back to work quickly. • Created friendly report and provided excellent service. • Increased personal average number of contacts for both emails and phone calls to become a top 5% performer in her Super Group within 6 months. • Developed familiar rapport with local IT staff of several weekend clients.• Promoted into Weekend Supervisor position by 6 months of hire.
-
Team Leader Shift SupervisorArgo Tea Mar 2016 - Jul 2016Greater Chicago Area• Managed workflow between myself and one or two other baristas while on the floor.• Developed strategies with my Store Leader to combat unique issues that would arise from operating a store in O’Hare airport.• Assisted customers with our menu, as well as correct and attend to any complaint.• Acted as cash controller, including counting the safe, the tills, and the daily deposits.• Trained baristas on food handling, cleaning strategies, customer service, and time management.• Supplied additional managerial support to other two stores within O’Hare as needed, often impromptu. • Analyzed sales and profit margins using an in house system with my Store Leader. -
Shift Supervisor & Barista TrainerStarbucks Oct 2014 - Mar 2016Chicago, Il• Managed a team in a high volume, fast pace, 2 million dollar annual revenue store.• Developed positive relationships with customers, regular or not, to create a welcoming environment.• Facilitated the training of new hires, with both designated materials and improvised hands on instruction.• Familiarized our customers on our unique menu and brand. • Placed store orders, as well as verified deliveries and inventory both daily and weekly. • Counted daily cash deposits often over 2 thousand dollars, as well as manage 6 tills of 250 dollars or more.• Generate sales by upselling items and sharing knowledge with customers.• Designate duties, especially on significant task heavy closing shifts.• Encourage productivity by making work fun and enjoyable. -
Member Services AssociateRaise.Com Feb 2014 - Sep 2014Chicago, Il• Delivered friendly and fast customer service to our members via live chat, email, and phone.• Crafted creative written responses to members over email which were engaging and effective with autonomy.• Created solutions to unique issues that arose on our marketplace, including returns and refunds.• Advised our members on our policies and how to use our marketplace efficiently.• Oversaw sensitive information regarding our members and our gift card product.• Entered data on a web based platform. -
Crew TrainerMcdonald'S Corporation Jul 2012 - Feb 2014Stadium Mcdonald'S, West Lafayette, Indiana• Prioritized multiple responsibilities including attending to costumers, preparing food, cleaning, and stocking to achieve efficient time management.• Trained employees on McDonald’s policies and methods, as well as offer constructive correction.• Displayed positive attitude and professional demeanor in a fast-paced and stressful environment.• Initiated tasks involving customer service, order creation, food preparation, and cleaning to benefit an established team of crew and managers. • Handled customers’ money and credit utilizing a POS cash register for orders. -
Camera OperatorPurdue University Sep 2010 - May 2013West Lafayette, InThis position was filled at Elliott Hall of Music Productions• Operated camera as an intern for live shot three segment productions for local television including The Sharon Versyp Show, the Matt Painter Show, and the Danny Hope show.• Operated long lens camera at high energy Purdue Basketball games.• Created visually stimulating shots to motivate crowd energy and ensured directorial vision was delivered. -
Lead GripPurdue University Aug 2011 - Dec 2011West Lafayette, IndianaThis position was filled at Elliott Hall of Music Productions• Tutored and delegated tasks to two different assistant grips for Purdue home football games.• Instructed grips and other on-field personnel to verify the safety of the camera and operator.
-
Camera Operator/Clerical WorkerTime-Keepers Productions May 2012 - Aug 2012Purdue University, West Lafayette, In• Created visually interesting and aesthetically pleasing shots for projects.• Assisted in clerical duties at office, especially for handwritten mass mailings. -
Assistant Stage ManagerSaint Patrick High School May 2009 - Aug 2011Greater Chicago AreaAs Assistant Stage Manger for Joseph and the Amazing Technicolor Dreamcoat (May 2009-August 2009) and Beauty and the Beast (May 2011-August 2011):• Developed and coordinated events, rehearsals, and workshops for actors to achieve maximum potential.• Contributed in key directorial decisions for design and work flow.• Managed backstage area during live performance.• Created a creative and collaborative atmosphere by being personable and valuing fun.
Cassandra Habert Skills
Customer Service
Microsoft Office
Powerpoint
Microsoft Excel
Creative Writing
Microsoft Powerpoint
Video Editing
Time Management
Facebook
Video Production
Event Planning
Social Networking
Social Media
Leadership
Critical Thinking
Microsoft Word
Troubleshooting
Windows 7
Microsoft Outlook
Camera Operating
Food Service
Teamwork
Screenwriting
Swing Dance
Jokes
Imanage
Public Speaking
Training
Management
Netdocuments
Footprints
Autonomy Imanage
Mos Certified For Word 2016
Cassandra Habert Education Details
-
Legal Assistant/Paralegal
Frequently Asked Questions about Cassandra Habert
What company does Cassandra Habert work for?
Cassandra Habert works for Coapt | Myo Pattern Recognition
What is Cassandra Habert's role at the current company?
Cassandra Habert's current role is Director of Operations.
What is Cassandra Habert's email address?
Cassandra Habert's email address is ch****@****kon.com
What schools did Cassandra Habert attend?
Cassandra Habert attended Purdue University, Roosevelt University.
What skills is Cassandra Habert known for?
Cassandra Habert has skills like Customer Service, Microsoft Office, Powerpoint, Microsoft Excel, Creative Writing, Microsoft Powerpoint, Video Editing, Time Management, Facebook, Video Production, Event Planning, Social Networking.
Who are Cassandra Habert's colleagues?
Cassandra Habert's colleagues are Justin Johnson, Cute Friends, Daniela Aparicio, Shawn Robinson, Erica Karlson, Katherine Cai, Kate Winslow.
Not the Cassandra Habert you were looking for?
-
Sandra Habert
France -
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial