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Craig Chapman Email & Phone Number
Lead Technical Support Engineer
at
Progress ShareFile
1 work email found
@citrix.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Lead Technical Support Engineer
Location
Cumming, Georgia, United States
Company size
Who is Craig Chapman? Overview
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Quick answer
Craig Chapman is listed as Lead Technical Support Engineer at Progress ShareFile, a company with 382 employees, based in Cumming, Georgia, United States. AeroLeads shows a work email signal at citrix.com and a matched LinkedIn profile for Craig Chapman.
Craig Chapman previously worked as Technical Support Lead at Citrix and Senior Technical Support Engineer at Citrix. Craig Chapman holds Bachelors Of Science, Business & Information Technology from Devry University.
Company email context
Email format at Progress ShareFile
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{first}.{last}@citrix.com
86% confidence
AeroLeads found 1 current-domain work email signal for Craig Chapman. Compare company email patterns before reaching out.
Profile bio
About Craig Chapman
Dynamic, accomplished IT Operations Leader highly regarded for 14+ years of progressive experience in guiding IT operations, projects, and administration for high-profile companies like Citrix Systems. Respected as a motivational, influential leader and collaborator who guides team members successfully across installations, configurations, documentation, upgrades, and overhauls. Builds and maintains lasting relationships, driving vendor and stakeholder management through a people-focused approach. Out-of-the-box thinker committed to making continuous improvements in processes, systems, and budgeting to achieve stellar results
Current workplace
Craig Chapman's current company
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Progress Sharefile
8 roles
Craig Chapman work experience
A career timeline built from the work history available for this profile.
Technical Support Lead
CurrentProvides technical assistance on Citrix products to customers of small to medium size, scope, and/or political complexity - via phone, email and/or remote access, and other appropriate channelsPerforms sophisticated problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or managementAchieving and.
Sep 2021 - Present
Senior Technical Support Engineer
Provided technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email, and/or remote access.Performed advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.Achieved and maintained targeted call.
Sep 2019 - Apr 2021
Technical Support Engineer
Maintain 97% + Positive Net Promoter Score, with an average of 2+ weekly, as well as delivering 95%+ adherence; worked with senior leadership to create new technical support SOPs for 300+ employees worldwide.Act as the primary liaison with high-profile companies to meet a rise above lofty goals, securing 99.8% uptime for Windows Servers and 100% uptime for.
Mar 2017 - Apr 2021
System Administrator
Supported up to 1,600 end users across remote administration of Windows Desktops/Servers, Mac OSX laptops, and other virtual desktop infrastructures, emphasizing performance and uptime to deliver on all SLAs. Streamlined Windows server 2008/2012 setups and performed maintenance across DHCP, DNS, VPN, Exchange, IIS, and other key systems; recommended use of.
Feb 2015 - Mar 2017
It Consultant
Chapman I.T. Solutions
Provide top-tier IT support and consultation across office technology, inter-networking, software, and support, delivering best-in-class solutions to support server and desktop administration, virtualization, and VPN to VOIP & IP-Video security; realize consistent growth through client networking and stakeholder engagement.Solved intricate, time-sensitive.
Sep 2007 - Feb 2017
Senior Field Service Engineer
Supervised regional upgrade program of vital ATM field equipment in addition to an array of field software upgrades & networking, earning a reputation for ingenuity in streamlining, troubleshooting and excellent management ability.Facilitated loading of TDES Encryption keys, interfaced with transactions processing networks, and aided training; sought as.
Mar 2014 - Jan 2015
It Manager
One Point Financial Llc
Oversaw and continuously improved Windows 2003-2008 and Active Directory environment; Administered PCI-DSS Compliance and incorporated new processes to bring down costs by $150K year-over-year.Forged productive, professional vendor relationships procuring and managing SLAs with service providers for remote ATMs, using communication and interpersonal.
Sep 2005 - Apr 2012
4 education records
Craig Chapman education
Bachelors Of Science, Business & Information Technology
Devry University
Associates Degree, Management Information Systems
Suffolk Community College
Certificate, Advanced Networking
University Of The West Indies
Associate Of Science - As, Management Information Systems, General, 3.5
FAQ
Frequently asked questions about Craig Chapman
Quick answers generated from the profile data available on this page.
What company does Craig Chapman work for?
Craig Chapman works for Progress ShareFile.
What is Craig Chapman's role at Progress ShareFile?
Craig Chapman is listed as Lead Technical Support Engineer at Progress ShareFile.
What is Craig Chapman's email address?
AeroLeads has found 1 work email signal at @citrix.com for Craig Chapman at Progress ShareFile.
Where is Craig Chapman based?
Craig Chapman is based in Cumming, Georgia, United States while working with Progress ShareFile.
What companies has Craig Chapman worked for?
Craig Chapman has worked for Progress Sharefile, Citrix, Snap Technology Inc., Chapman I.T. Solutions, and Bancsource.
How can I contact Craig Chapman?
You can use AeroLeads to view verified contact signals for Craig Chapman at Progress ShareFile, including work email, phone, and LinkedIn data when available.
What schools did Craig Chapman attend?
Craig Chapman holds Bachelors Of Science, Business & Information Technology from Devry University.
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