Charan Kumar Reddy Email and Phone Number

•As a cutover lead, I manage the transition of employees from one legal employer to another, involving a variety of systems and data objects. This includes tasks such as data conversion in HCM, transferring cases in ServiceNow, setting up payroll based on region, and managing access permissions.• Successfully led a ServiceNow implementation project that resulted in a significant reduction in incident response times and increase in customer satisfaction scores.• Orchestrated the migration of legacy HRSD systems to ServiceNow Cloud, resulting in a 40% improvement in HR service delivery efficiency within the first quarter.• Implemented a self-service portal using ServiceNow, leading to a significant decrease in support ticket volume and a 40% increase in first-call resolution rates

• Successfully spearheaded the transformation of HR Service Delivery (HRSD), overseeing the seamless transition of HR processes and systems to enhance efficiency and effectiveness.• Successful Implementation of Oracle Fusion HCM SaaS: Led the implementation of the Fusion system as part of the global HR transformation program at Accenture. Oversaw the transition from PeopleSoft HR to Oracle Fusion HCM SaaS, ensuring seamless integration and minimal disruption to business operations.• Effectively spearheaded the transformation of SDET (Software Development Engineer in Test) roles, enhancing the skills of 50% of the QA team within a span of 6 months.• Demonstrated proficiency in on-site software implementation, notably deploying Retail System software for Shell Canada as part of the Global Site System Program.• Received multiple prestigious ACE awards for consistently surpassing expectations.• Transitioned from Test and Release Manager to Portfolio Delivery Lead at ServiceNow in a short timeframe.• Achieved consistent client satisfaction ratings of 5.0 for provided services.• Received client appreciation for optimizing 6 scrum teams, resulting in an 80% reduction in production incidents and streamlining processes.• Implemented test automation for over 30 applications, resulting in approximately 1300 hours saved quarterly.• Acknowledged for leadership excellence in managing complex portfolio-level releases without any production issues.• Recognized by both leadership and clients for effective team management, fostering strong team bonding, and significantly reducing attrition rates.Projects Summary:Sep’19 – Apr’21 - Service Now HRSD.Jan’14 – Aug’19 - Fusion HCMAug’12- Dec’13 - RSA CodanMay’11 – Aug’12 - Shell CanadaOct’09 – May’11 - Shell GSSP Mar’09 – Sep’09 - EquinitiNov’08 – Feb’09 - MogulJan’05 – Nov’08 - JPMC